Credit Card Operations Clerk, Sr. jobs in Iowa

Credit Card Operations Clerk, Sr. controls the issuance and renewal of credit cards by the organization. Maintains inventory of blank cards and sends cards to be imprinted as needed. Being a Credit Card Operations Clerk, Sr. verifies names and account numbers on cards and mails completed cards to customers. May require a high school diploma or equivalent. Additionally, Credit Card Operations Clerk, Sr. typically reports to a manager or head of a unit/department. The Credit Card Operations Clerk, Sr. works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Credit Card Operations Clerk, Sr. typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Sr. Credit Card Ops Specialist
  • MidWestOne Bank
  • Cedar, IA FULL_TIME
  • Overview

    *Open to any location in Iowa footprint*

     

    At MidWestOne, our people are number one in everything we do. We are a community bank with a culture based on integrity and customer care. The people on our team are the foundation of our success. If you're ready to work for an organization that values you, develops your talents and helps you grow personally and professionally, then look no further.

     

    This position is an intermediate-level role for the department. The Sr. Credit Card Operations Specialist is responsible for the day-to-day operations and accounting of the department with customer-centric care being at the core of their performance strategy. Through the practice of pre-defined service standards, this position’s focus is systems support, reconciling accounts, serving customers, preparing reports, and monitoring processes to ensure we are providing a strong customer experience.

    Responsibilities

    • Serves as a liaison with credit card vendors, along with management, completes necessary paperwork for system updates and troubleshoots system-related issues.
    • Monitors system-generated reports and reconciles transactions posting to checking and general ledger accounts for the department. This includes identifying, researching, and clearing of discrepancies in a timely manner.
    • Conducts time-sensitive maintenance relating to consumer and business customer requests, including the posting and handling of payments, with accuracy. Obtains necessary information to complete customer files as required by policy and regulation.
    • Proactively monitors card disputes and/or fraud claims ensuring the timely and compliant delivery of services from third-party dispute resolution vendor.
    • Identifies and analyzes service issues, resolving them to the customer’s satisfaction in accordance with bank-wide and department standards. Uses all resources to escalate and resolve complex issues.
    • Addresses, research, and responds to customer complaints, documenting the resolution per Bank’s policy.
    • Prepares, distributes, and submits (when applicable) monthly and quarterly reports to team members and credit card vendors.
    • Represents the bank in a professional manner. Communicates effectively in verbal and written communications.
    • Serves as backup to Lead Credit Card Services Specialist.
    • Additional duties as assigned

     

    The Perks!

    • Competitive base compensation with additional performance-based incentives (incentives vary depending on role)
    • Career development and continuous learning opportunities
    • Paid Time Off, Paid Holidays, Parental/Grandparent Leave, and more
    • 100% vested 401(k) Retirement Plan with company match
    • Medical, Dental, and Vision insurance
    • Flex spending plan & Health savings accounts with employer contribution
    • Student Loan Debt Reduction Program & Tuition Assistance Plan
    • Employee Stock Ownership Plan
    • Employer provided group life insurance with option to purchase additional life insurance for you and your family members
    • Employer provided long term and short term disability insurance
    • Additional Insurance options to meet your personal needs: Critical Illness and Accident insurance
    • Wellness Program
    • Free banking services and other financial services discounts
    • Take Your Dog to Work Day in June
    • Employee Rally Day- a day of celebration and recognition!

    Qualifications

    • Associates degree or equivalent combination of education and related work experience
    • Three to five years of banking experience preferred.
    • A working knowledge of credit card issuance programs.

     

    We RISE by lifting others. RISE stands for Retention, Innovation, Support, and Empowerment. Through RISE we aspire to create and sustain a culture of diversity, inclusion and belonging at work and in our communities. Our commitment to RISE is reflected in our operating principles, people and culture. We pledge to continuously learn, so we can understand and support the differences of individuals, embrace each other's strengths, and provide opportunities for all of us to work toward and achieve our full potential.

     

    Now that you know more about us and the position, next step is for you apply so we can learn about you!

  • Just Posted

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Sr. Credit Card Ops Specialist
  • MidWestOne Bank
  • Dubuque, IA FULL_TIME
  • Overview *Open to any location in Iowa footprint* At MidWestOne, our people are number one in everything we do. We are a community bank with a culture based on integrity and customer care. The people ...
  • Just Posted

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Sr. Credit Card Ops Specialist
  • MidWestOne Bank
  • Iowa, IA FULL_TIME
  • Overview *Open to any location in Iowa footprint* At MidWestOne, our people are number one in everything we do. We are a community bank with a culture based on integrity and customer care. The people ...
  • Just Posted

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Lead Business Execution Consultant, Credit Card Blueprint Operations
  • Wells Fargo
  • Des Moines, IA FULL_TIME
  • About this role: Wells Fargo is seeking a Lead Business Execution Consultant for the Cards Transformation Function in the Consumer Cards and Marketing organization of Cards and Merchant Services. The ...
  • 4 Days Ago

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Credit Card Specialist
  • Bank Iowa
  • Des Moines, IA FULL_TIME
  • DescriptionWhat You’ll Be DoingThe Credit Card Specialist at Bank Iowa will oversee all daily activities, responsibilities, and operations associated with the bank’s credit card program. They will ass...
  • 21 Days Ago

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Card Services Manager
  • Greater Iowa Credit Union
  • Ames, IA FULL_TIME
  • Greater Iowa Credit Union is currently seeking a Card Services Manager to manage the overall activity of card services by planning, organizing, and directing the day to day and strategic activities. T...
  • 23 Days Ago

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Operations Administrator
  • CRSG Construction & Realty Services Group
  • New York, NY
  • Job Description Job Description Position Overview: The Operations Manager is responsible for overseeing and optimizing v...
  • 3/29/2024 12:00:00 AM

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Operations Administrator
  • Equinox
  • New York, NY
  • Company Description OUR STORY Equinox Group is a high growth collective of the world's most influential, experiential, a...
  • 3/28/2024 12:00:00 AM

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Operations Administrator
  • Marvin
  • Saint Paul, MN
  • The Operations Administrator is responsible for supporting the operations team with non-customer facing administrative t...
  • 3/28/2024 12:00:00 AM

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Operations Administrator
  • TRIGO Global Quality Solutions
  • Taylor, MI
  • TRIGO is seeking to fill a Operations Administrator position Taylor, MI. Overall Purpose of an Operations Administrator ...
  • 3/27/2024 12:00:00 AM

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Operations Administrator
  • Advanced Robotics Group, LLC
  • Houston, TX
  • Job Description Job Description As Operations Administrator you will directly impact the growth and success of the compa...
  • 3/27/2024 12:00:00 AM

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Operations Administrator
  • Construction Realty Safety Group (CR Safety)
  • New York, NY
  • Position Overview: The Operations Manager is responsible for overseeing and optimizing various operational activities wi...
  • 3/25/2024 12:00:00 AM

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Operations Administrative Specialist
  • Cherokee Nation Businesses
  • New Orleans, LA
  • Job Description Operations Administrative Specialist This position requires an active Secret clearance or the ability to...
  • 3/25/2024 12:00:00 AM

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Operations Administrator
  • Macrena Corporation DBA Everline Coatings and Services Orlando South
  • Orlando, FL
  • Job Description Job Description Current reporting location in Casselberry, planning to move to South Orlando/Kissimmee a...
  • 3/25/2024 12:00:00 AM

Iowa (/ˈaɪəwə/ (listen)) is a state in the Midwestern United States, bordered by the Mississippi River to the east and the Missouri River and Big Sioux River to the west. It is bordered by six states; Wisconsin to the northeast, Illinois to the east, Missouri to the south, Nebraska to the west, South Dakota to the northwest and Minnesota to the north. In colonial times, Iowa was a part of French Louisiana and Spanish Louisiana; its state flag is patterned after the flag of France. After the Louisiana Purchase, people laid the foundation for an agriculture-based economy in the heart of the Corn...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Credit Card Operations Clerk, Sr. jobs
$41,026 to $51,778