Credit Card Operations Clerk controls the issuance and renewal of credit cards by the organization. Maintains inventory of blank cards and sends cards to be imprinted as needed. Being a Credit Card Operations Clerk verifies names and account numbers on cards and mails completed cards to customers. May require a high school diploma or its equivalent. Additionally, Credit Card Operations Clerk typically reports to a supervisor. The Credit Card Operations Clerk possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Assist Operations Supervisor with planning, implementing, directing, coordinating, and managing the operation of a department or functional area. Assist Operations Supervisor with planning, implementing and maintaining work flows along with developing and managing procedures for operating efficiency and optimum performance. Assist the Operations Supervisor with performing quality assurance to ensure compliance with federal, state and/or local requirements. Identify training needs and provide necessary training for new hires and experienced teammates.
Serve as a direct point of contact ensuring that customers receive a professional level of service or help with their questions and concerns; customer requests and needs vary considerably.
In the absence of the Operations Supervisor, perform leadership tasks, as delegated, within the scope of their authority.Review, research, analyze and prepare appropriate and accurate information as required.Respond to inquires, in person and/or written correspondence.Depending on functional area, the Operations Lead may assist the Operations Supervisor with:
Perform other related duties as required.
Verifiable, related work experience may be substituted in lieu of postsecondary educational requirements if a candidate is otherwise qualified for the position. Related work experience may not substitute for any required licensure, certification, or registration required for the position. Substitution of postsecondary educational requirements is authorized as follows:
Valid identification to legally work in the United States is required.
Live and advocate our commitment to the Organization's vision, mission, and values.
Working knowledge of general office principles, practices, guidelines, and procedures.
Must have a thorough working knowledge or the ability to research Florida Statutes and the ability to develop and implement procedures related to assigned functional area.
Possess the ability to present oral and written comments and recommendations clearly and concisely. Must be able to understand written sentences and paragraphs in work related data.
Ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems; arranging information or taking actions in a certain order or pattern according to specific rules that produce appropriate results.
Ability to analyze work flows or procedures to identify potential issues, reviewing related information to develop and evaluate options and implement appropriate solutions and/or action(s). Have the ability to review, edit, or create written procedures. Ability to understand the implications of new information for both current and future problem-solving and decision-making; then selecting and using training/instructional methods and procedures appropriate for the situation(s) when learning or teaching new task(s) or work flows.
Must have the ability to analyze technical questions, operational information, and analyze data for resolution of problems. Have the ability to compile complex records and prepare reports.
Must have the ability to manage and direct work flow of department/section. Must have the ability to plan, organize, and assign work to subordinates, instruct, answer questions and resolve problems.
Must have the ability to meet the general public and deal effectively with their questions and/or solve their issues. Must have the ability to establish and maintain effective working relationships and communicate effectively with management, subordinates, and co-workers in other areas of the Clerk & Comptroller's office, general public, other agencies, and judiciary.
Must have the ability to use sound judgment and remain professional under pressure when dealing with internal and external customers, analyzing complex situations, ensuring timely completion of assigned projects, and/or problem resolution. Incumbent must have the ability to refer matters to the appropriate level of authority for resolution.
Some positions require the ability to lift boxes that may weigh up to fifty (50) pounds. Ability to push and pull a handcart or dolly loaded with an average of 8 to 12 boxes that may weigh up to 50 pounds each.
Ability to work with confidential and/or sensitive information or data while complying with federal and state regulations and legal advice restrictions for the Clerk & Comptroller's office. Position and duty location may vary between East and West side of the County based on workload. Current employees may receive preference.
Work is performed primarily indoors at one or more of our locations in Dade City and/or New Port Richey. Travel may be required. A valid driver's license is required to operate a Clerk vehicle.The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief to equalize peak work periods or otherwise to balance the workload.
EEOC Statement
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.