Credit Card Operations Clerk jobs in Florida

Assist Operations Supervisor with planning, implementing, directing, coordinating, and managing the operation of a department or functional area. Assist Operations Supervisor with planning, implementing and maintaining work flows along with developing and managing procedures for operating efficiency and optimum performance. Assist the Operations Supervisor with performing quality assurance to ensure compliance with federal, state and/or local requirements. Identify training needs and provide necessary training for new hires and experienced teammates.  

Serve as a direct point of contact ensuring that customers receive a professional level of service or help with their questions and concerns; customer requests and needs vary considerably.

In the absence of the Operations Supervisor, perform leadership tasks, as delegated, within the scope of their authority.Review, research, analyze and prepare appropriate and accurate information as required.Respond to inquires, in person and/or written correspondence.Depending on functional area, the Operations Lead may assist the Operations Supervisor with:

• The achievement of department productivity and quality of work.
• Analyzing, evaluating, and managing business processes for effective and efficient work flows to ensure compliance with federal, state and/or local requirements.
• The development and implementation of functional area procedures.
• Monitoring work flow volumes, assigning work to teammate, and reallocating resources as necessary.
• Managing and auditing daily transactions, which may/may not be financial.
• Mentoring, training, and developing teammates to maximize their potential.
• Coaching, counseling, developing, and evaluating and reviewing performance of teammates.
• Managing time and attendance of teammates.
• Interviewing and recommending applicants for hire or teammates for promotion.
• Reviewing and implementing changes from the annual legislative sessions.
• Developing and maintaining working relationships with outside agencies.
• Managing a highly demanding work environment.

Perform other related duties as required.

Verifiable, related work experience may be substituted in lieu of postsecondary educational requirements if a candidate is otherwise qualified for the position. Related work experience may not substitute for any required licensure, certification, or registration required for the position. Substitution of postsecondary educational requirements is authorized as follows:

• Graduation from high school or possession of an accredited equivalency diploma AND five (5) years of experience directly related to job functions, three (3) of which must include work experience in a Clerk's office AND the ability to pass skills tests such as typing, spelling, grammar, and math within one (1) year, OR;
• Associate Degree AND three (3) years work experience in a Clerk's office AND the ability to pass skills tests such as typing, spelling, grammar, and math within one (1) year, OR;
• Bachelor Degree AND two (2) years work experience in a Clerk's office AND the ability to pass skills tests such as typing, spelling, grammar, and math within one (1) year.

Valid identification to legally work in the United States is required.

Live and advocate our commitment to the Organization's vision, mission, and values.

Working knowledge of general office principles, practices, guidelines, and procedures.

Must have a thorough working knowledge or the ability to research Florida Statutes and the ability to develop and implement procedures related to assigned functional area.

Possess the ability to present oral and written comments and recommendations clearly and concisely. Must be able to understand written sentences and paragraphs in work related data.

Ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems; arranging information or taking actions in a certain order or pattern according to specific rules that produce appropriate results.

Ability to analyze work flows or procedures to identify potential issues, reviewing related information to develop and evaluate  options and implement appropriate solutions and/or action(s). Have the ability to review, edit, or create written procedures. Ability to understand the implications of new information for both current and future problem-solving and decision-making; then selecting and using training/instructional methods and procedures appropriate for the situation(s) when learning or teaching new task(s) or work flows.

Must have the ability to analyze technical questions, operational information, and analyze data for resolution of problems. Have the ability to compile complex records and prepare reports.

Must have the ability to manage and direct work flow of department/section. Must have the ability to plan, organize, and assign work to subordinates, instruct, answer questions and resolve problems.

Must have the ability to meet the general public and deal effectively with their questions and/or solve their issues.    Must have the ability to establish and maintain effective working relationships and communicate effectively with management, subordinates, and co-workers in other areas of the Clerk & Comptroller's office, general public, other agencies, and judiciary.

Must have the ability to use sound judgment and remain professional under pressure when dealing with internal and external customers, analyzing complex situations, ensuring timely completion of assigned projects, and/or problem resolution. Incumbent must have the ability to refer matters to the appropriate level of authority for resolution.

Some positions require the ability to lift boxes that may weigh up to fifty (50) pounds. Ability to push and pull a handcart or dolly loaded with an average of 8 to 12 boxes that may weigh up to 50 pounds each.

Ability to work with confidential and/or sensitive information or data while complying with federal and state regulations and legal advice restrictions for the Clerk & Comptroller's office.   Position and duty location may vary between East and West side of the County based on workload. Current employees may receive preference.

The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief to equalize peak work periods or otherwise to balance the workload.

EEOC Statement