Credit Card Fraud Investigator, Sr. investigates suspected fraudulent use of credit cards issued by the organization. Interviews individuals involved and coordinates investigations with law enforcement personnel. Being a Credit Card Fraud Investigator, Sr. analyzes loss trends and makes recommendations to prevent further loss. Requires a bachelor's degree. Additionally, Credit Card Fraud Investigator, Sr. typically reports to a supervisor or manager. The Credit Card Fraud Investigator, Sr. contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. To be a Credit Card Fraud Investigator, Sr. typically requires 4 to 7 years of related experience. (Copyright 2024 Salary.com)
PRIMARY PURPOSE:
The Card Services and Operational Leader is responsible for overseeing the full spectrum of card-related services at CBC Federal Credit Union. This role is required to be onsite and will be responsible for managing both the credit and debit settlement processes, handling corporate card programs, ensuring accurate transaction corrections, and resolving credit card disputes. The leader will be at the forefront of maintaining and enhancing card operations, developing strategies for card programs, managing vendor relations, and ensuring the highest standards of member service.
Responsible for managing all day-to-day functions related to Card Services ensuring Claims Operations and Card Services operational activities run smoothly and efficiently. Provides leadership, training and supervision within the department as well as the Company. Assumes responsibility and is accountable for mitigating losses, providing excellent service, meeting regulatory requirements, continuous improvement initiatives and transformational activities, including scalability and ongoing regulatory readiness. Ensures department is adhering to company policies and procedures. Develop a highly motivated results driven team that is action oriented. Oversee Card Services which includes Reg E Dispute Processing, Card Fraud Management, and Card Operations and Services.
ESSENTIAL DUTIES:
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: The requirements listed below are representative of the knowledge, skills and ability required of an individual to satisfactorily perform the essential duties of this job.
EDUCATION and/or EXPERIENCE:
PHYSICAL REQUIREMENTS: The physical demands described below are representative of those that must be met to successfully perform the essential duties of this job. Reasonable accommodations may be provided to enable a team member with disabilities to perform the essential duties.
This position is of light physical activity performing non-strenuous daily tasks. While performing the duties of this job, the team member is occasionally required to stand and walk while conducting training sessions. Speech and auditory capability are essential to delivering and receiving information during training sessions and communicating on a daily basis with team members and leadership. Requires constant use of hands and eyes for computer usage.
OTHER REQUIREMENTS: May be required to travel to other CBC locations. Must possess reliable transportation and a valid California driver's license with current auto insurance.
WORK ENVIRONMENT: Work area is a well-lighted, air-conditioned indoor office setting with adequate ventilation. The noise level is moderate.
WORK SCHEDULE: Workweek will be 40 hours and some overtime may be required. Occasional attendance at meetings before or after scheduled hours may be required. Leadership reserves the right to change any team member's work schedule to meet the operational needs of CBC. Furthermore, leadership reserves the right to reassign any team member, either temporarily or permanently, to work at another CBC location.
TRAVEL: Minimal overnight travel by land and/or air may be required.
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