Description

JOB PURPOSE

The primary purpose of this position is to deliver exceptionally high quality service to VCCU’s internal and external members. A key element of this service is to identify member needs, build strong relationships and recommend credit union solutions that will improve members’ financial well-being. Additionally, this employee is responsible for posting transactions, answering inquiries and referring members to appropriate personnel for more advanced issues. This employee is expected to maintain a professional comportment at all times and comply with all Credit Union policies and procedures, including Standards of Conduct and Confidentiality.

ESSENTIAL DUTIES, RESPONSIBILITIES, AND FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be involved. Travel to other locations may be required.

• Provides timely and courteous service to all branch members, and assists them with financial transactions such as deposits, withdrawals, transfers, sale or processing of negotiable instruments, loan payments, check cashing, pinning ATM and Debit cards, etc.
• Handles members complaints and process transactions efficiently, accurately, and in timely manner including servicing accounts, closing accounts, or completing related documents with minimal or no assistance.
• Posts IRA transactions and update Ascencus.
• Processes check orders and reorders for members.
• Opens new accounts and shares.
• Processes loan applications and funds credit cards.
• Adheres to all Teller and check cashing procedures and deposit limits as outlined in the Authority Limits for this position.
• Provides overrides for Tellers as needed.
• Provides members with detailed information on VCCU’s products and services.
• Assists the Branch Supervisor with daily duties such as end of the day duties (TCR’s, CDM’s, monthly operational process, Vault Teller, etc.).
• Monitors Tellers’ cash drawers for adherence to limits.
• Monitors Tellers’ adherence to lunch and break schedule
• Coaches Tellers at the direction of the Branch Supervisor and/or Assistant Branch Manager in operational functions and 10-second sales referrals.
• Supports the achievement of the department sales goals by identifying opportunities for the cross selling of credit union products and services and executing effective 10-second referrals.
• Complies with all applicable branch policies and procedures such as accepting negotiable items, scanning checks, buying and selling cash from and to CDMs/TCRs or other Branch Reps, opening/closing procedures.
• Complies with all regulations specific to branches (Bank Secrecy Act, Reg cc, Reg E, Patriot Act).

SUPERVISORY RESPONSIBILITY

This job has no supervisory responsibilities; however it may have limited override capabilities as assigned.

Qualifications

MINIMUM EDUCATION AND QUALIFICATIONS

ALL EMPLOYEES MUST QUALIFY FOR AND MAINTAIN A FIDELITY BOND

• High School diploma, GED, or equivalent is required.
• 12 months previous Teller experience required; 18 months previous Teller experience preferred.
• Good interpersonal skills to ensure member concerns are handled in a professional manner
• Ability to present a professional image with management, staff and members
• Proven ability to consistently report to work, on time, as scheduled

At VCCU, we are dedicated to building an inclusive and authentic workplace that values unique voices and experiences, backgrounds and identities.  We are an equal opportunity employer who celebrates the diversity of our employees and our members and strives to represent the many communities we serve.