Credit Card Fraud Investigator, Sr. jobs in Maryland

PRINCIPAL ACCOUNTABILITIES and FUNCTIONS:

• Responds to debit card compromise alerts by reviewing and initiating appropriate action to minimize member impact and loss exposure to Tower.

• Monitors payment arrangements.

REQUIRED QUALIFICATIONS

• Possession of a High School Diploma or high school graduation equivalency certificate.
• Two to four years of successful experience that demonstrates the ability to interact directly with customers with tact, sensitivity, respect and confidence.
• Experience to include one year financial institution experience in collections, chargebacks, customer service and/or investigating/analyzing account activity.
• Demonstrated knowledge of State and Federal laws relating to check processing (UCC, Regulation CC, Check 21), rules and regulations pertaining to chargebacks, arbitration and compliance (MasterCard Worldwide rules, Regulation E and Regulation Z), or the ability to acquire this knowledge within six months.
• Or, an equivalent combination of education and experience.

COMPETENCIES:

• Ability to apply basic accounting rules and procedures
• Proficiency in the use of Standard Microsoft Office applications including Word, Excel at time of hire.
• Ability to operate a 10 key calculator.
• Attention to detail.
• Ability to add, subtract, multiply and divide.
• Ability to reconcile and balance transaction records.
• Ability to communicate effectively verbally and in writing.
• Ability to read and comprehend basic instructions, correspondence and memos.
• Ability to write correspondence, memos and routine reports.
• Ability to effectively exchange information in one-on-one situations with members or employees and determine appropriate course of action to take.
• Ability to define problems, collect data from several different processing applications and reports, establish facts and draw valid conclusions and take appropriate action.
• Ability to prioritize job assignments and meet established deadlines.
• Ability to take and follow written and oral instructions and complete the work required with minimal supervision.
• Ability to work effectively under high stress levels.
• Ability to arrive at work routinely and promptly.
• Must be able to multi-task between various job duties.
• Ability to maintain sensitive and confidential information and safeguard records.
• Ability to represent oneself and the organization positively and professionally to outside groups and members.
• Ability to respond to standard inquiries and complaints in a timely fashion.
• Ability to effectively and professionally work with colleagues and supervisors.
• Has knowledge of and adheres to credit union policies and procedures and all regulations related to the Bank Secrecy Act, the USA PATRIOT Act and OFAC.

WORKING CONDITIONS:

• Must be able and willing to maintain sensitive and confidential information and equipment.
• Full-time: Core schedule may vary based on the business needs as defined by the Manager.
• Ability to sit, stand and walk for extended periods and demonstrate sufficient dexterity and vision to operate a variety of office equipment.
• Ability to lift coin bags up to 50 pounds with or without assistance.
• Ability to work the hours needed which may extend beyond the defined work schedule when operating conditions dictate.

TFO security