Credit Card Fraud Investigator, Sr. investigates suspected fraudulent use of credit cards issued by the organization. Interviews individuals involved and coordinates investigations with law enforcement personnel. Being a Credit Card Fraud Investigator, Sr. analyzes loss trends and makes recommendations to prevent further loss. Requires a bachelor's degree. Additionally, Credit Card Fraud Investigator, Sr. typically reports to a supervisor or manager. The Credit Card Fraud Investigator, Sr. contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. To be a Credit Card Fraud Investigator, Sr. typically requires 4 to 7 years of related experience. (Copyright 2024 Salary.com)
The Fraud Risk Manager is responsible for understanding and managing Guardian Credit Union’s fraud mitigation resources, practices and strategies. This role will provide oversight for and ensure effective and timely deployment of new strategies to mitigate loss and manage risk. This position will review and analyze industry trends and changes in the payments and regulatory environment to identify gaps in existing strategies. The Fraud Risk Manager will recommend changes to improve program performance, develop and maintain benchmarks and metrics to analyze fraud trends, and collaborate with team members across the credit union to improve program effectiveness.
Major Duties and Responsibilities
Knowledge and Skills
Experience
Two to Five years of similar or related experience, including time spent in preparatory positions.
Education/Certifications/Licenses
A college degree.
Interpersonal Skills
A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.
Other Skills
A strong knowledge of fraud management/investigative processes; knowledge of fraud tools and models; knowledge of bank payment systems. Fraud or payments certification or designation, such as the CAFP, AAP or APRP, is preferred.
ADA Requirements
Physical Requirements
Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
Working Conditions
Mental and/or Emotional Requirements