Credit Card Fraud Investigator jobs in Joplin, MO

QCR Holdings, Inc.

Job Description

TITLE: Fraud Investigator REPORTS TO: VP, Fraud Operations Officer

DEPARTMENT: Operations LOCATION: TBD

JOB SUMMARY:

The Fraud Investigator will be responsible for the investigation and prevention of fraud and loss with respect to all QCRH banks and its clients.

ESSENTIAL FUNCTIONS:

• Maintains a high level of proficiency with the fraud monitoring systems.

• Understanding of BSA/AML requirements, specifically around SAR filing requirements

• Responsible for maintaining a working knowledge of applicable banking regulations and internal procedures as related to the function of the job.

• Ability to work independently and with little supervisory oversight.

• Review and investigate suspicious activity using fraud detection systems. The Fraud

Investigator is responsible for determining any action required to prevent and/or recover fraud losses, which includes creating cases, analysis, documentation, follow-up, and hand-off to internal partners. The Fraud Investigator is responsible for documenting cases per department procedures.

• Communicate across various levels inside of the organization. In addition to internal communication, the Fraud Investigator is responsible for initiating communication with clients, law enforcement, and other agencies as needed.

• Reviews, investigates, and reports to the VP, Fraud Operations Officer when possible criminal activity is indicated within one or more banks.

• Reports to the VP, Fraud Operations Officer when alerts are not generated for fraudulent situations.

• Acts as back up to the Fraud Specialist for duties as assigned.

• Assists in the development of manuals and supporting documentation to accomplish tasks/duties inherent in the position.

• Provides prompt, courteous, and excellent service to internal and external clients at all times.

• Maintains a positive, good working relationships with all QCRH and bank employees.

• Proactively volunteer in the community to strengthen community awareness and our reputation.

QUALIFICATIONS:

• High School diploma with one to two years additional training in banking or related course work. Some college or relevant work experience is preferred.

• Three to five years of experience in the financial institution industry with emphasis in areas related to Risk, BSA/AML, or fraud investigation is preferred.

• Ability to work independently with little supervision.

• Strong organizational, time management, decision making and analytical skills in fast- paced environment.

• Excellent communication skills with clients, internal staff, both personally, via telephone and email. This includes the ability to create concise summary of events related to case documentation.

• Ability to interpret and analyze basic financial information.

• Capable of exercising discretion, applying common sense, and using independent judgment along with managing and maintain confidential information.

• Ability to be available for work daily and extended hours as necessary. This includes attending seminars and infrequent travel to other Bank locations as necessary.

• Strong PC knowledge with the ability to operate Microsoft Office applications as well as

Bank specific software applications and FISERV applications.

Job Type: Full-time

Pay: From $21.09 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person