Credit Card Fraud Investigator investigates suspected fraudulent use of credit cards issued by the organization. Interviews individuals involved and coordinates investigations with law enforcement personnel. Being a Credit Card Fraud Investigator analyzes loss trends and makes recommendations to prevent further loss. Requires a bachelor's degree. Additionally, Credit Card Fraud Investigator typically reports to a supervisor or manager. The Credit Card Fraud Investigator gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Credit Card Fraud Investigator typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
The Fraud Supervisor will supervise ICCU’s fraud program including strategic direction, communications, cross-department collaboration, reporting, and executive engagement. Establishes a tone of discernment in the way the team treats members’ victims versus fraudsters differently. Supervises the fraud function, including Fraud Officers, Fraud Intern, and the processes and systems associated with it. Leverages data analytics to identify root-cause of fraudulent events, cluster and segmentation analysis, trend analysis, and proactively recommends both preventive and detective measures. Responsible for the protection of the Credit Union and members from fraud, including managing fraud alerts and fraud investigations, interfacing with members, team members, and law enforcement.
Bachelor’s degree or equivalent experience. Minimum four years of fraud experience required; five to seven years preferred. Possess strong leadership skills, deductive reasoning, and investigative skills. Ability to lead, coach, and train others in fraud functions. Ability to communicate with Executive Management and with all Credit Union personnel. Ability to always maintain confidentiality of Credit Union and member records.
Performance Standard:
The position requires the ability to lead, coach, and train others to excel in fraud functions, protecting the assets of the Credit Union, and limiting and mitigating risk to the Credit Union and its resources. It also requires knowledge of Idaho Central’s core database, fraud alert, and ancillary systems in order to discover, investigate, document, and prevent fraud. Ability to use all available technology to stop or reduce losses and assist law enforcement with investigation and prosecution of those who have defrauded the Credit Union. Strong ability to communicate with members, team members, law enforcement, and management effectively during interviews and in written reports. Strong ability to organize work under pressure situations for self and team. Professional in appearance, attendance, quality and quantity of work performed, and as a leader and representative of Idaho Central Credit Union and our Core Values.
Physical Requirements:
The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.
Must be eligible for membership at Idaho Central Credit Union to obtain employment.
Idaho Central Credit Union is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.