Credit Card Fraud Investigator jobs in Iowa

Credit Card Fraud Investigator investigates suspected fraudulent use of credit cards issued by the organization. Interviews individuals involved and coordinates investigations with law enforcement personnel. Being a Credit Card Fraud Investigator analyzes loss trends and makes recommendations to prevent further loss. Requires a bachelor's degree. Additionally, Credit Card Fraud Investigator typically reports to a supervisor or manager. The Credit Card Fraud Investigator gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Credit Card Fraud Investigator typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Fraud Investigator I
  • American Equity
  • Des Moines, IA FULL_TIME
  • At American Equity Investment Life Holding Company®we offer leading annuity products that help empower our clients to fulfill their needs and wants in retirement. Our success comes from hiring high-energy individuals who embody the beliefs that drive our unique culture. We currently fund over half a million retirements nationwide, and have been headquartered in West Des Moines, Iowa, for over twenty-five years with satellite offices in Charlotte, NC and New York, NY.

    GENERAL PURPOSE OF THE JOB:

    The Fraud Investigator I is primarily responsible for investigating fraud and fraud related matters. The role is also responsible for assisting in the resolution of consumer and/or insurance department inquiries and/or complaints in a timely manner.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Researches assigned fraud cases, investigating, resolving and/or responding to cases using various resources including documentation, database systems, logs, etc. and may be involved with the following depending on the case:
      • Researches processes that created the complaint such as new business application entry, suitability review, and delivery of contract.
      • Communicates with necessary internal and external customers to assist in the investigation process.
      • Assists/resources for compliance and other departments.
      • Analyzes and produces information for case review.
      • Pulls calls on a per case needed basis and review.
    • Assists with on-going company fraud training and participates in fraud webinars.
    • Analyzes and resolves complaints using problem solving techniques and creative solutions for a fair outcome as needed.
    • Takes complaint calls and or emails and follows through with appropriate persons/departments.
    • Provides guidance to fellow team members.
    • Participates in industry organizations and conferences.
    • Manages and updates applicable reports.
    • Performs other duties as assigned.

    SUPERVISORY RESPONSIBILITIES: NA

    Direct Reports: 0

    General Description of Indirect Reports (2 and 3-downs): 0

    EDUCATION AND/OR EXPERIENCE:

    Associates degree and experience in customer service or quality assurance related role. ; or equivalent combination of education and experience.

    • Experience performing fraud investigations preferred.

    CERTIFICATES, LICENSES, PROFESSIONAL DESIGNATIONS:

    Certified Fraud Examiner (CFE) designation preferred.

    KNOWLEDGE, SKILLS AND ABILITIES:

    • Effective verbal and written communication skills.
    • Strong customer service orientation.
    • Mathematical skills and strong attention to detail.
    • Ability to work cooperatively and successfully with co-employees, customers, and other outside third parties.
    • Strong organizational and planning skills.
    • Ability to read, analyze, and interpret general business periodicals, professional journals and technical/operational procedures.
    • Investigative, research and analytical skills.
    • Ability to successfully handle pressure and meet deadlines in a fast-paced work environment.
    • Ability to define problems, collect data, establish facts, and draw valid conclusions.
    • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
    • Proficient in the use of Microsoft Office Suite.

  • 1 Day Ago

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Credit Card Specialist
  • Bank Iowa
  • Des Moines, IA FULL_TIME
  • DescriptionWhat You’ll Be DoingThe Credit Card Specialist at Bank Iowa will oversee all daily activities, responsibilities, and operations associated with the bank’s credit card program. They will ass...
  • 21 Days Ago

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Card Services Manager
  • Greater Iowa Credit Union
  • Ames, IA FULL_TIME
  • Greater Iowa Credit Union is currently seeking a Card Services Manager to manage the overall activity of card services by planning, organizing, and directing the day to day and strategic activities. T...
  • 23 Days Ago

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Sr. Credit Card Ops Specialist
  • MidWestOne Bank
  • Cedar, IA FULL_TIME
  • Overview *Open to any location in Iowa footprint* At MidWestOne, our people are number one in everything we do. We are a community bank with a culture based on integrity and customer care. The people ...
  • Just Posted

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Sr. Credit Card Ops Specialist
  • MidWestOne Bank
  • Dubuque, IA FULL_TIME
  • Overview *Open to any location in Iowa footprint* At MidWestOne, our people are number one in everything we do. We are a community bank with a culture based on integrity and customer care. The people ...
  • Just Posted

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Sr. Credit Card Ops Specialist
  • MidWestOne Bank
  • Iowa, IA FULL_TIME
  • Overview *Open to any location in Iowa footprint* At MidWestOne, our people are number one in everything we do. We are a community bank with a culture based on integrity and customer care. The people ...
  • Just Posted

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Credit Investigator
  • Yoh, A Day & Zimmermann Company
  • Alpharetta, GA
  • No Sponsorship. No 3rd Parties. US Citizens and Green Card holders only. Must be local to Alpharetta Area. NOTICE: Any p...
  • 3/28/2024 12:00:00 AM

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Credit Checkers
  • Trade College
  • The states with the most job growth for Credit Checker are **Utah, Florida, and Washington**. Watch out if you plan on w...
  • 3/28/2024 12:00:00 AM

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Credit Checkers
  • Business Degree Central
  • Charleston, WV
  • The states with the most job growth for Credit Checker are **Utah, Florida, and Washington**. Watch out if you plan on w...
  • 3/28/2024 12:00:00 AM

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Credit Investigator Eastern RegionAlpharetta, GA
  • AVA Consulting
  • Alpharetta, GA
  • Company Background: Our client, a major employer in the area, is looking for a Credit Investigator Eastern Region to be ...
  • 3/28/2024 12:00:00 AM

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Commercial Credit Review Officer (Remote)
  • Northwest
  • Warren, PA
  • Job Summary The Loan Review Officer is responsible for performing a variety of loan review activities which aid in the e...
  • 3/27/2024 12:00:00 AM

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Credit Checkers
  • Course Advisor Inc
  • The states with the most job growth for Credit Checker are **Utah, Florida, and Washington**. Watch out if you plan on w...
  • 3/26/2024 12:00:00 AM

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Credit Review Supervisor Risk Consulting
  • RSM Global
  • New York, NY
  • We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence...
  • 3/26/2024 12:00:00 AM

C
Customer Financial Analyst
  • Carlisle Construction Materials
  • Carlisle, PA
  • This position’s primary function is to evaluate new and existing customer credit-worthiness during the onboarding proces...
  • 3/25/2024 12:00:00 AM

Iowa (/ˈaɪəwə/ (listen)) is a state in the Midwestern United States, bordered by the Mississippi River to the east and the Missouri River and Big Sioux River to the west. It is bordered by six states; Wisconsin to the northeast, Illinois to the east, Missouri to the south, Nebraska to the west, South Dakota to the northwest and Minnesota to the north. In colonial times, Iowa was a part of French Louisiana and Spanish Louisiana; its state flag is patterned after the flag of France. After the Louisiana Purchase, people laid the foundation for an agriculture-based economy in the heart of the Corn...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Credit Card Fraud Investigator jobs
$32,956 to $47,282