Company Summary:
At DISH, we’re redefining consumer expectations through new tools, new business models and new ways of thinking to meet the convergence of value, innovation and customer experience.
Our teams draw on 40 years of disruption to continually transform the way our society communicates, collaborates and connects. Today, we’re building a multi-brand wireless telco to upend the retail market and deliver groundbreaking new experiences for all.
Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we’ll emerge as the nation’s fourth facilities-based wireless carrier and a disruptive force in the market at large. Together, we'll change the way the world communicates.
Department Summary:
The Billing and Credit department is a pivotal back-office support organization within operations, ensuring revenue assurance and delivering a best-in-class experience. Comprising multiple facets, the department focuses on key operational objectives, including credit qualification, billing accuracy, payment processing, fraud identification and prevention, as well as managing customer delinquency, collections, and bankruptcy.
Job Duties and Responsibilities:
In this role, the Director will lead Credit, Risk, and Fraud Identification and Prevention, reporting to the VP of Fraud & Credit. Responsibilities include mentoring a team of 35 , maintaining credit policy and performance, managing delinquency and collection processes, and spearheading fraud prevention efforts. The Director will collaborate with stakeholders across all lines of business, from executives to entry-level analysts, demonstrating strong communication and leadership skills.
Skills, Experience and Requirements:
Key Achievements and Metrics:
The Director will be instrumental in achieving key performance indicators, such as reducing delinquency rates, improving collection recoveries, and implementing cutting-edge technologies for fraud detection.
Requirements:
- Well-polished oral and written presentation skills.
- Experience managing teams in a fast-paced, high-throughput environment.
- Proficient in Microsoft Excel, Word, PowerPoint, and the Google Suite.
- MBA from a nationally recognized, accredited university preferred; equivalent experience accepted with an undergraduate degree in Finance/Accounting.
Relationship Management Skills:
Demonstrated ability to establish productive working relationships with executives, staff in other departments, and third-party vendors.
Compliance:
Stay abreast of industry regulations and compliance standards relevant to credit, collections, and fraud prevention.
Company Culture:
Embrace and promote the company's values and culture, fostering a collaborative and customer-centric environment.
Benefits:
We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
Salary Range: USD $185000.00 - $225000.00 / Year