Credit Card Fraud Investigator investigates suspected fraudulent use of credit cards issued by the organization. Interviews individuals involved and coordinates investigations with law enforcement personnel. Being a Credit Card Fraud Investigator analyzes loss trends and makes recommendations to prevent further loss. Requires a bachelor's degree. Additionally, Credit Card Fraud Investigator typically reports to a supervisor or manager. The Credit Card Fraud Investigator gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Credit Card Fraud Investigator typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Job Overview:
Positive, Energetic Personality, Eager to Learn and Develop, Ability to Work in a Team Environment, Ability to Multi-task, Simultaneous Projects, Self- Starter who can deliver in a Time sensitive environment, Strong Communication Skills, Detail Oriented, Exceptional Knowledge of MS-word, Excel, MS-windows, MS-Outlook and the internet.
Card Services Representatives assist with all aspects of MasterCard credit and debit card accounts including verifying accuracy, resolving problems, investigating fraud, processing disputes, reissuing cards and making adjustments. This is a multi-faceted position, ranging from complex problem-solving to great phone etiquette. This position is also required to meet all Member Service essential duties and responsibilities as well as the Card Services Duties.
Your decision-making skills and diplomacy will help the department run as smoothly as possible. The position demands maturity, flexibility, drive to self-learn, prior investigating experience and someone ready to contribute at a high level.
Qualifications
- Proficient in English with strong communication skills
- Data entry experience and attention to detail
- Prior customer service experience, preferably in a financial services or banking environment
- Knowledge of fraud prevention and detection techniques
- Ability to speak Spanish is a plus
- Strong analytical skills and a background in sales
- Intermediate skill with Microsoft Word and Excel
- Excellent phone etiquette and interpersonal skills
- Curiosity and Investigative skills
- Ability to work in a fast paced and loud environment
- Ability to sell products and services effectively and meet goals.
- 6 months – 2 years of similar or related experience with debit and credit card products. Knowledge of Card Act, Mastercard regulations, and Reg E/Reg Z are preferred.
- 5 years customer service or business analyst experience required.
CARD SERVICES ESSENTIAL DUTIES AND RESPONSIBILITES include the following. Other duties may be assigned.
· Enthusiastically supports the credit union’s focus on member sales and service
o Actively seeks out sales opportunities and cross-sell opportunities and promotes credit union products and services based on member needs
o Participate, contribute, and support Telcoe’s strategic goals and objectives.
· Process daily, weekly, monthly, and quarterly reports.
· Perform required Mastercard quarterly reporting
· Daily Balancing of Debit/Credit GLs including ATMs
· Serve members via telephone and in office to explain products, review transactions, pull statements and recommend corrective posting or account adjustments as necessary.
· Provide phone support to internal staff regarding transaction research or ATM/Debit/Credit card inquiries; handle irate and/or complex customer inquiries regarding their card transactions
· Process new and replacement ATM/Debit/Credit card requests according to department policies and procedures
· Review card maintenance requests to ensure proper authorization and documentation; perform card maintenance timely and accurately
Job Type: Full-time
Pay: $17.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
Physical setting:
Schedule:
Ability to Relocate:
Work Location: In person