Credit Card Fraud Analyst jobs in Southfield, MI

Credit Card Fraud Analyst monitors suspicious transaction activities and resolves fraudulent activities. Contacts merchant and cardholders to verify charges and prevent loss. Being a Credit Card Fraud Analyst requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Credit Card Fraud Analyst works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Credit Card Fraud Analyst typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Card Fraud Investigator
  • Michigan First Credit Union
  • Village, MI FULL_TIME
  • Location : Address: 27000 Evergreen Location : City: Lathrup Village Location : Postal Code: 48076 Responsibilities:
    JOB SUMMARY:
    The Card Fraud Investigator, also known as Card Fraud Specialist, is responsible for providing strategic and tactical risk mitigation for Debit/ATM cards to avoid losses, while ensuring high quality member service levels, loss prevention, and revenue enhancement. Responsible for investigating, researching, and processing Debit/ATM dispute packets with current dispute processor within the allowable time frames. Work card fraud cases through the lifecycle of the case to maximize outcome for the Credit Union and cardholder, including and not limited to positive and professional communication with other team members, cardholders, law enforcement agencies, industry professionals, and merchants. Ability to recognize and escalate new trends and patterns and recommend appropriate mitigating measures to leadership.

    KEY JOB RESPONSIBILITIES:
    Card Fraud
    • Analyze and process Debit/ATM card dispute cases to ensure minimal loss to the Credit Union. Monitor the processing and status of Debit/ATM fraud cases with current dispute processor through end of lifecycle.
    • Conduct additional research and follow through on more complex cases. Investigate member transactions through comprehensive research, including but not limited to review of CCTV video.
    • Ensure clear, concise, and compelling research is logged and documented thoroughly. Prepare detailed written reports for periodic fraud and dispute tracking purposes. Present factual documentation and action recommendations to leadership.
    • Effectively communicate status and decision to cardholder both through written and verbal communication.
    • Research, follow through, and resolve other complex situations, issues, and complaints from members.
    • Handle member inquires, process card user changes, and provide written notice to confirm changes and authorizations.
    • Process daily work queue tasks and reports.
    • Assists branches and other teams with researching information for members.

    Teamwork
    • Work with cross-functional teams to identify fraud patterns and make procedural adjustments to help mitigate fraud loss and reduce exposure to losses regarding Debit/ATM cards, ATMs, and fraud mitigation.
    • Contribute or lead other special projects which reduce chargeback losses while maintaining focus on positive member experience

    Accuracy/Procedures
    • Responsible for keeping accurate records and reports on all transactions and for learning and updating credit union policies and procedures in accordance with any changes to legislation or government regulations.
    Controls
    • Accountable for Debit/ATM card controls including but not limited to replacement of lost and stolen cards, restricting card usage, revoking card or other services, issuing additional cards, and processing claims related to inappropriate card usage by members.

    Regulations/Legal
    • Ensures compliance with rules and regulations governing cards. Knowledgeable about state, federal, and local rules and regulations, restrictions and requirements relative to the risk exposures inherent in the Credit Union operations.
    • Work directly with legal counsel and appropriate law enforcement or government agencies as necessary.

    Michigan First Way
    • Must adhere to all member service standards as set forth by the credit union.
    • Becomes/is an advocate of The Michigan First Way, supporting all facets of it, including complete fulfillment of Our Promise, 5 STARS Service, SOLVE IT and our ISMs. Fosters a positive demeanor and image through professional representation in all contacts with both, team members and members. Consistently reflects and displays each of our “ISMs” in daily job performance, as well as in all business interactions while executing on our goals and initiatives. Learns and utilizes EMEC (Every Member’s Experience Counts) in day-to-day responsibilities when communicating with members only.
    • Performs other duties as assigned.
    Qualifications:
    • Bachelor’s degree preferred plus a minimum of three years of loss/fraud prevention experience or card services experience, and at least five years related experience and/or training; or equivalent combination of education and experience.
    • Highly complex analytical ability required to independently resolve not only external member issues, but to provide resolution to branch, team members, members, auditors and regulators on complex situations.
      Ability to respond objectively and appropriately to common inquiries from credit union members, team members, business partners, regulatory agencies, or members of the business community.
    • Ability to read, analyze, and interpret common technical journals, financial reports and information, and appropriate legal documents.
    • Must fully understand Credit Union products and services and be able to assist members to use these products and services. Cooperative and positive attitude toward members and team members. Professional appearance and demeanor.
    • Thorough knowledge of credit union's computer system for performing basic input/output tasks.
    • Must have excellent interpersonal, verbal and written skills.
    • Superior quantitative and analytical skills.
    • Must be able to multi-task and accomplish a high degree of accurate work that adheres to established processes, procedures and regulations.
    • Ability to operate computer system including input, output, and inquiry to member accounts and other account information required in the member service function.
    • Thorough knowledge of Credit Union's computer system for performing complex input/output tasks. Ability to operate a personal computer, including a full working knowledge and ability to utilize the following software programs: Microsoft Word, Microsoft Excel and supporting card based systems
    • Ability to confidently and effectively present information verbally to senior leaders and members.
    • Familiar with the differences in a basic number of products and services offered by other financial institutions to those offered by the Credit Union.
    • May be required to become certified as a Notary Public for the purpose of verifying signatures, executing documents and obtaining information.
    • May be required to appear at legal proceedings.
    • Ability to maintain composure under stressful situations.
    Who We Are:
    Michigan First Credit Union was founded more than 90 years ago by educators and now delivers world-class service to more than 185,000 members at our branches throughout Michigan, and we’re growing! We offer financial solutions for every life stage and seek to positively transform our members’ lives through personalized service that meets their unique needs.

    Simply put, Michigan First Credit Union’s sole mission is to provide the highest quality member experience. Working here, you’ll get to participate in a strong culture centered around service, professionalism, and growth.

    Michigan First highlights:
    • 450 team members
    • 34 locations spanning the Lansing area, Grand Rapids and Metro Detroit.
    • Industry leader in community support and charitable giving through the Michigan First Foundation
    • Member Services Call Center operates 24/7/365
    • Over $1 Billion in assets

    Awards Michigan First Credit Union has been the proud recipient of:
    • 2021 Channel 4 - Vote for the Best - Credit Unions (1st Place)
    • 2021 Channel 4 - Vote for the Best - Mortgage Lenders (1st Place)
    • 2021 Best & Brightest in West Michigan
    • 2021 Best Credit Unions to Work For
    • 2021 Best & Brightest in Metro Detroit
    • 2021 Detroit Free Press Top Workplaces
    • 2021 Crain’s Coolest Places to Work in Michigan
    • 2020 Best & Brightest in the Nation
    • 2020 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer - Bronze Level

    Benefits and perks of joining our award-winning team include:
    • Very competitive pay
    • Low-cost medical, dental, and vision benefit options. Employer-paid life and disability insurance
    • 401(k) - 100% match up to 5% deferral
    • Tuition reimbursement for both Undergraduate and Graduate degree program
    • Access to a complimentary concierge service that assists with nearly any item on your to-do list
    • Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers and locker rooms
    • Wellness initiatives and events throughout the year to help team members stay healthy
    • Loan discounts for certain secured and unsecured loans and mortgages
    • Opportunities for pay increases, incentives and profit-sharing, based on performance
    • Onsite subsidized top notch Cafe 26 for team members' use
    • Onsite bowling center

    Michigan First Credit Union is an Equal Opportunity Employer.
  • Just Posted

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Credit Card Specialist
  • Michigan Credit Union League
  • Farmington, MI FULL_TIME
  • Organization: Community Choice CU Date Posted: January 30, 2024 Region: Southeast Michigan Location of Position: Farmington Hills, MI Position Level: Entry This role is responsible for supporting and ...
  • 19 Days Ago

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Credit Card Specialist
  • Community Choice Credit Union
  • Farmington, MI FULL_TIME
  • Purpose & Core ValuesThe primarypurpose of any position is to assist Community Choice Credit Union to live out our purpose: we believe in helping our neighbors achieve the life they desire. A key comp...
  • 7 Days Ago

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Card Fraud Investigator
  • Michigan First
  • Village, MI OTHER
  • Location : Address27000 Evergreen Location : CityLathrup Village Location : Postal Code48076 Responsibilities JOB SUMMARY: The Card Fraud Investigator, also known as Card Fraud Specialist, is responsi...
  • 22 Days Ago

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Credit Card Sales Representative
  • Knewsales Group
  • Detroit, MI FULL_TIME
  • Want a job where you can easily earn $35/hour while building incredible confidence and learning 'the art of closing the sale'? We are looking for individuals who are excellent at using the power of co...
  • 17 Days Ago

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Commercial Credit Analyst
  • ADVIA CREDIT UNION
  • Southgate, MI OTHER
  • Job Details Job Location: Southgate, MI Position Type: Full-Time Salary Range: Undisclosed Travel Percentage: Up to 25% Job Shift: Weekdays and Saturdays Job Category: Commercial DescriptionEmployment...
  • 6 Days Ago

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0 Credit Card Fraud Analyst jobs found in Southfield, MI area

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Sr. Financial Analyst - After Sales
  • Rolls-Royce Solutions America
  • Novi, MI
  • Job Functions: At Rolls-Royce, we see sustainability in the field of drive and energy solutions as both the biggest chal...
  • 3/28/2024 12:00:00 AM

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Accounting Analyst
  • Iconma LLC
  • Auburn Hills, MI
  • Our Automotive client is looking for an Accounting Analyst in Auburn Hills, MI who will work with large fleet customers ...
  • 3/28/2024 12:00:00 AM

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Dealership Accounting Analyst
  • TEC Group Inc.
  • Auburn Hills, MI
  • Description: The Accounting Analyst will work with large fleet customers at dealerships nationwide. The analyst is respo...
  • 3/28/2024 12:00:00 AM

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Accounts Payable Analyst
  • Hanon Systems
  • Novi, MI
  • Description This is a contract position. Job Description The Accounts Payable Analyst will analyze and execute accounts ...
  • 3/27/2024 12:00:00 AM

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Practice Group Manager (Architecture) - Industrial Facilities
  • IBI Group
  • Southfield, MI
  • Company Description Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy s...
  • 3/27/2024 12:00:00 AM

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Accounting Analyst - Automotive
  • KYYBA
  • Auburn Hills, MI
  • Job Description Job Description The Accounting Analyst will work with large fleet customers at dealerships nationwide. T...
  • 3/26/2024 12:00:00 AM

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Lease Credit Analyst II
  • Stellantis Financial Services US
  • Auburn Hills, MI
  • Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a m...
  • 3/24/2024 12:00:00 AM

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Senior Tax Analyst, Reporting
  • Phinia, Inc.
  • Auburn Hills, MI
  • Position Senior Analyst, Tax Compliance & Reporting Location Auburn Hills, MI About us PHINIA: Advancing sustainability ...
  • 3/24/2024 12:00:00 AM

Southfield is a city in Oakland County of the U.S. state of Michigan. It is a northern suburb of Detroit. As of the 2010 census, the city had a population of 71,739. A part of Metro Detroit's upscale office market, the city's marque is a cluster of five golden skyscrapers – known as the "Golden Triangle" – that form the contemporary 2,200,000 square feet (204,400 m2) Southfield Town Center office complex with a Westin Hotel and a conference center. In addition, a 33-story luxury residential high-rise is separate from the complex. To the west, near the confluence of I-696/Reuther Freeway and M...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Credit Card Fraud Analyst jobs
$38,177 to $56,582
Southfield, Michigan area prices
were up 1.2% from a year ago

Credit Card Fraud Analyst in Cincinnati, OH
According to Credit Card Fraud Analysis Job Description, those who take up the job of a fraud analyst must have the skill and expertise to closely monitor all security events and prevent and detect fraud activities.
December 02, 2019
Credit Card Fraud Analyst in Ogden, UT
This is a common problem today, given the ubiquity of credit cards and how most people avoid cash, using only credit and debit accounts.
January 05, 2020
Credit Card Fraud Analyst in Springfield, MA
The Credit Card Fraud Analyst Job Description calls for monitoring the transactions done by credit card users, review the activities that seem to be suspicious, conduct further investigations and resolve the irregularities that are reported by the customers.
January 01, 2020