Credit Card Fraud Analyst jobs in Melbourne, FL

Space Coast Credit Union (SCCU), the largest state charted credit union in Florida, is looking for a Full Time Credit Solutions Associate I to join our ONESCCU team in our Baytree Headquarters! SCCU has been in business for over 70 years, has over 6 billion dollars in assets and WE ARE GROWING!

Our Members are our top priority and we stand behind our Brand Promise: Honest People, Trusted Products, Time Valued. We offer a rich benefits package and career advancement opportunities.

SCCU Team Member Benefits:

• ONESCCU annual bonus available!
• Medical, Dental & Vision Insurance
• HSA (Health Savings Account) with SCCU matching contribution
• SCCU Paid Long Term and Short Term Disability coverage
• SCCU Paid Term Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off
• 401(K) Pre-Tax Savings Plan with SCCU match- 100% of the first 5% of employee contributions
• Tuition Reimbursement Program
• SCCU Team Member financial discounts & perks (save money every month!)
• Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat etc. / GAP coverage at half price
• Fixed low rate credit card- 5.99%, if approved
• FREE Identify Theft Protection!
• No fee SCCU accounts

Salary Range:

$20.92 to $22.28 per hour depending on experience

Credit Solutions Assoc. Responsibilities:

• Provides solutions to bring past due accounts current in order to keep delinquent loans to a minimum. Works all loans to include but not limited to consumer, mortgage, and business loans.
• Accepts inbound phone calls to the department, makes payment arrangements, transfers payments, and researches past due loan problems. Sends accurate loan error corrections.
• Attempts telephone contact with all past due members as presented on the predictive dialer.
• Provide the member with solutions such as a payment plan to bring the loan current, refinance, modification, loan extension, rewrite, short sale, deed- in-lieu or other local programs that may assist them in time of need.
• Ensures that future follow-up dates are maintained on past due loans, provide maximum coverage of delinquent queue assignment, and that there are no accounts with follow-up dates in the past.
• Requests Credit Cards and lines of credit to be closed when 45 days or more delinquent.
• Identifies and refers potential new sales opportunities when discussing solutions with a member.
• Adheres to established department and organization policies, procedures, objectives and quality standards to ensure consistent operations of the department.

Credit Solutions Assoc. Requirements:

• 1 to 2 years in a consumer debt collections or sales environment.

• Bi-Lingual English/Spanish preferred.

• Experience with Vehicle and Mortgage Collections and Loss Mitigation preferred. Knowledge and experience with SCCU systems and processes may be considered toward required experience.

• Demonstrated understanding of the fair debt collection practices act.
• Ability to organize, prioritize and perform multiple job tasks simultaneously.
• Must be able to work efficiently with Microsoft Word and Excel and internal Collections systems.
• Ability to work independently with minimal supervision
• Ability to carry out detailed written and oral instructions.
• Ability to communicate clearly and effectively, both verbally and in writing.

Schedule:

Full Time during Department hours of operation.

Monday - Friday 8:00AM - 7:00PM. Saturdays on rotation 9:00AM - 3:00PM.

Experience

• 1 - 2 years: Consumer debt collections or sales

Education

• High School or better

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Self-Starter: Inspired to perform without outside help
• Goal Completion: Inspired to perform well by the completion of tasks
• Financial: Inspired to perform well by monetary reimbursement
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization