Credit Card Fraud Analyst jobs in Corpus Christi, TX

Summary

Position Summary:
Identifies key business process improvement opportunities, assisting AVP Business Solutions to develop and execute comprehensive plans that create alignment with Business Systems Member Experience and End User Member Experience. May participate in consultation to users and in cross functional teams to address business issues.

Essential Job Functions:

• Participates and contributes to assigned projects adhering to the Project Management Methodology of the Credit Union.
• Helps identify key issues, risk, gaps, and/or problems and escalates as necessary to ensure awareness and seek assistance with resolution.
• Evaluates information harvested through surveys and workshops, task analysis, and business process description to help identify process improvement opportunities for both employees and members.
• Proactively works with business units to understand how software/systems can be leveraged across the organization to improve both employee and member experience.
• Utilizes process mapping methodology to map member experience “As is” and “To be” highlighting bottlenecks and delays, rework, unnecessary steps and authority ambiguity.
• Maintains an up-to-date and comprehensive knowledge on all Credit Union products and services that are handled or promoted such as electronic services, debit and credit cards, money orders, and safe deposit boxes.
• Creates and recommends process improvements from the member’s point of view, showing whether each step of the process help create a clear value for the member.
• Collaborates with operational stakeholders to improve existing processes affected by the core conversion and to implement new processes that complement the project and/or initiative success.
• Coordinates testing of processes improvements including the development of effective test plans and analysis of testing results.
• Adheres to change controls for process improvements.
• Builds effective relationships with vendors as necessary.
• Post-implementation/conversion/integration activities, such as documentation of lessons learned sessions and another program close-out tasks
• Detailed planning and/or conduct of implementation/conversion/integration events including reserving, coordinating, and communicating key logistical information necessary to support the event
• Manage small projects with limited scope.
• Provide 2nd tier technical support for tickets opened with credit union staff and vendors for multiple key/critical applications administered via Service Desk ticket system, phone, email, and remote support; documenting all work and escalating as when required.
• Serve as administrator and Subject Matter Expert (SME) for Credit Union various third-party applications (Online Banking, Temenos, Meridian Link, Ackelerant, etc.).
• All other duties assigned.

Qualifications

Experience Requirements:

• 5 years financial institution Required and
• 2 years analyst or system administration Required

Education Requirements:

• Associate's Degree in business, statistics, information technology or a comparable field Required

Physical Demands

• Standing - Frequently
• Walking - Frequently
• Sitting - Frequently
• Lifting - Occasionally
• Stooping - Occasionally
• Reaching - Occasionally
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Constantly

Physical and Environmental Requirements
Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Our people are passionate about what they do and the members they serve. If you're looking for an opportunity to be a part of a work family that values dedication, unity, and excellence, we're the right company for you.