Credit Card Fraud Analyst jobs in Allentown, PA

Overview

The Senior Credit Analyst assists the Credit Department with decisions and questions related to credit limits, delinquency, and account set up. Acts as information resource and monitors Credit Policy compliance.  Assists in the training of and provides guidance to members of the department.   This position is hybrid on site/remote. 

Responsibilities

• Manages large and complex accounts for assigned divisions and customers.
• Manages documentation of electronic payments and oversees the electronic billing of customers.
• Works with Sales, Pricing, Customer’s Buyers, and Accounts Payable to present acceptable supporting documentation for resolution of pricing disparities.   
• Works with Industrial, Diversified, Reserve Power, Volume Retail, Private Branded Automotive and Branded Automotive Regional and District Managers regarding their own accounts and the accounts of the Sales Representatives they manage as required. 
• Guides and assists staff in the performance of their daily tasks as needed.
• Takes action on orders entered to assure timely approval of orders.  When intervention is required, contacts customers for resolution.
• Maintains a record of contacts with customers in the credit and collection software.
• Contacts assigned past due accounts to resolve issues.  Adjusts credit limits in accordance with the Company’s Credit and Collection Policy, as appropriate, to maintain a positive relationship with customers
• Contributes to the orderly function of the department by reviewing orders of other Credit Department Personnel in their absence.
• Monitors payment differences (i.e., shortages/overages and pricing changes). that occur,
• Works closely with Distribution, Warehouse, Sales, and Pricing Personnel to obtain accurate information on shipping records and proper pricing.
• Prepares documentation for presentation to Corporate Buyers and/or Accounts Payable where additional payments are due.

• Works with Accounts Receivable on debit/credit adjustments issued where pricing adjustment are needed to agree with the Customer documentation.  Analyzes and accesses financial statements/information, credit reports/credit history, credit applications on new and existing customers for establishing and updating credit limits from whatever sources are available for securing same.  
• Accesses and navigates customer websites/portals for the daily collection and reconciliation of electronic payments, retrieves remittance and billing detail.
• Submits statements monthly in the required format to assigned accounts.
• Coordinates with Credit Manager to submit IT requests when needed to system changes or enhancements.
• Assists in performing essential duties when other employees in the department are absent.
• Other tasks as directed by the Credit Manager

Qualifications

Experience & Qualifications

• 5 years’ of relevant work experience in industrial credit and collections
• Strong working knowledge of various computer software including but not limited to Microsoft Office Suite (Word, Excel, etc.). 
• A thorough understanding of financial statements, credit reports, shipping documentation, INCOTERMS, letters of credit, electronic billing, and payments is required.

Education/Certification

• Bachelor’s degree in related field, preferred; equivalent level of education and work experience may be considered

Skills & Competencies

• Patience and tact to bring about acceptable results in adversarial situations.
• Strong reasoning and analytical skills with the ability to assess issues and escalate appropriately for resolution
• Effective written and verbal communication skills
• Can effectively listen and take direction accurately
• Adept in multi-tasking, prioritizing, and time management
• Self-starter with a keen attention for detail and accuracy
• Open to coaching with the ability to apply feedback

• Proficient knowledge of Microsoft Outlook, Office, Excel (ability to understand and develop formulas)

• Exceptional interpersonal skills: a team player with proven ability to work across functional areas and all levels of the organization

• Demonstrates an underlying desire to solve problems and contribute to improving how we operate