Credit Card Fraud Analyst monitors suspicious transaction activities and resolves fraudulent activities. Contacts merchant and cardholders to verify charges and prevent loss. Being a Credit Card Fraud Analyst requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Credit Card Fraud Analyst works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Credit Card Fraud Analyst typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
POSITION PURPOSE
Responsible for providing excellent customer service and maintaining strong professional relationships. Assist customers with credit card account information. Courteously and promptly resolve customer questions and problems or properly refers them to appropriate personnel. Completes related record, reports, and documentation. Complete miscellaneous functions and assist with other credit card responsibilities as needed.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for the accurate entry of credit card payments.
Assumes responsibility for accurately changing address on accounts.
Assume responsibility for imaging and filing all documents pertaining to credit cards with accuracy.
Assumes responsibility for establishing and maintaining effective communication, coordination, and working relations with Bank personnel and with management.
Assumes responsibility for related duties as required or assigned.
PERFORMANCE MEASUREMENTS
QUALIFICATIONS
Educations/Certification:
High school graduate or equivalent.
Required Knowledge: Strong Word and Excel skills needed. Able to master new computer programs and systems.
Accurate typing skills.
Knowledge of Windows XP.
Able to use 10 key and telephone and other basic business equipment.
Experience Required:
Customer Service Experience
Skills/Abilities:
Well organized
Good interpersonal and public relations skills
Cooperative and willing to assist others
Attentive to detail
Strong self-motivator
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0 Credit Card Fraud Analyst jobs found in Abilene, TX area