Corporate Giving Director identifies and assesses the causes and organizations that align with the company's values and goals and implements strategic plans to support them. Establishes and maintains relationships with nonprofit organizations and community leaders to ensure effective collaboration and support of giving initiatives. Being a Corporate Giving Director manages the budget for charitable giving, evaluates grant proposals, and monitors the impact of the company's charitable contributions. Develops employee volunteer programs to engage employees, offer participation to wider audience, and raise awareness about the organization's charitable initiatives. Additionally, Corporate Giving Director maintains current knowledge of best practices in corporate giving and philanthropy. Typically requires a bachelor's degree. Typically reports to a director. The Corporate Giving Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Corporate Giving Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Description
Supervisory Responsibilities: Directors of Guest Experience
Essential Duties and Functions/Responsibilities/Tasks:
· Set goals for performance that coincide with Heritage's plans and vision.
· Assign, train, mentor and direct staff to carry out the exceptional guest experience and foster an environment for employees to be successful in performance, and further feel engaged and valued.
· Design and implement new programming to be introduced at hotel properties
· Responsible for designing Guest Experience program.
· Monitor the interview and selection process Directors of Guest Experience
· Ensure the guest experience is positive and memorable, assist teams in responding to service recovery issues in an urgent and friendly manner
· Continuously train, coach and monitor high standards of teamwork and guest service delivery by employees within each property
· Drive morale positively as the accountable party to be present and visible to guests and team members.
· Interact with guests and team members and on a frequent basis to obtain feedback of their experiences on property; utilizes guest feedback to recognize excellent front of house service performance and improve service delivery.
· Perform interview, hire, disciplinary, and termination actions when necessary for team members.
· Manage all aspects (including challenges) of systems related to guest experience.
· Maximize room revenue by reviewing occupancy status daily; ie analyze rate variables, monitor approved checklists, credit reports, house accounts, flash reports, allowances, etc.
· Resourcefully solve any issues that arise and seize control of any problematic situation.
· Maintain standards of personal appearance and grooming.
· Focus the guest experience team on their role with contributing to the guest service and audit scores.
· Monitor and process special requests.
· Other duties as assigned consistent with the functions of this position as needed
Requirements
· Proven leadership experience in a hotel setting required, with a passion to provide exemplary guest service.
· 2-3 years or equivalent combination of education and experience; high volume guest-interfacing hospitality experience a must.
· Must be a passionate people person, as this job is highly interactive and requires superb customer service skills.
· Friendly and warm demeanor, excellent verbal and written communication and ability to multitask while maintaining poise.
· Strong knowledge of hospitality software and MS Office required.
· Ability to work on feet for eight hours or more.
· Must be able to lift/push/reach for/carry 25 pounds occasionally.
· High school diploma or equivalent experience/training required; some college preferred.