Content Specialist curates content used for a variety of web, mobile, and other platforms. Researches, coordinates, edits, and integrates the work of writers and designers to produce layouts that meet established branding and style guidelines. Being a Content Specialist organizes content in a way that makes sense/is most useful for target customers. Stays up-to-date on best practices and make recommendations for content strategy. Additionally, Content Specialist analyzes content needs and studies content consumption data to optimize content. Requires a bachelor's degree. Typically reports to a manager. The Content Specialist work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Content Specialist typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
About the Role
Technology support team member supporting clients on the Enterprise Content Management(ECM) solutions sold and serviced by Canon Solutions America.
Acts in escalation from the Solutions Support Center (Help Desk) to provide troubleshooting and use expertise, knowledge and other resources to solve customer support requests.
Responsible for providing direct customer support for ECM, with a goal to solve issues effectively with minimal escalation outside of the Solutions Support Center team.
As required, consults with and escalates to vendors and other Canon resources, managing cases through resolution.
Your Impact
In accordance with applicable law, we are providing the anticipated base salary for this role : $69,300 - $103,770.
Last updated : 2024-04-23