Content Specialist curates content used for a variety of web, mobile, and other platforms. Researches, coordinates, edits, and integrates the work of writers and designers to produce layouts that meet established branding and style guidelines. Being a Content Specialist organizes content in a way that makes sense/is most useful for target customers. Stays up-to-date on best practices and make recommendations for content strategy. Additionally, Content Specialist analyzes content needs and studies content consumption data to optimize content. Requires a bachelor's degree. Typically reports to a manager. The Content Specialist work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Content Specialist typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
At LG, innovation is the foundation of everything we do. We make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we make “Life Good” – from home appliances, consumer electronics, vehicle components and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting.
We are currently seeking our newest innovator to join our dynamic team as a Customer Contact Center Automated Content Specialist on the Customer Service Team!
This is an onsite position.
POSITION DESCRIPTION:
The Customer Contact Center Automated Content Specialist is responsible for adapting product and process support content for application in automation services. He or she will work with other key stakeholders to analyze LG Chatbot survey and deflection data in order to develop improved content flows that best serve LG customers.
The successful candidate will work closely with management to ensure that methods and objectives are consistent with the defined service strategy and achieve objectively measurable improvements to customer satisfaction.
KEY RESPONSIBILITIES
EDUCATION/EXPERIENCE:
LG Electronics, USA Inc., LG Mobile Research USA LLC, LG Electronics, Alabama, inc., LGEVU and Zenith Electronics LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the Company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.
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