Contact Center Traffic and Scheduling Analyst, Sr. jobs in West Covina, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Principal Contact Center Engineer
  • UCLA Health Careers
  • Los Angeles, CA FULL_TIME
  • Description

    The Principal Contact Center Engineer will provide leadership in the development of communications technology and architecture for UCLA Health’s Enterprise Contact Center, including the design, planning, assessment, and implementation of Cisco Packaged Contact Center Enterprise (PCCE) systems and integration with other voice technologies and communication services. This is a senior level role, specializing in network voice technology implementations as well as troubleshooting and fielding operational requests. In this role, you will: * lead the escalation support for PCCE, and will provide recommendations and initiate the necessary corrective action to ensure optimal contact center performance * maintain compatibility and functionality with Cisco and PBX mixed VoIP solutions * specifying the migration path toward Cisco PCCE architecture while maintaining both Cisco and PBX telephony systems * ensure that capacity planning and upgrade planning of PCCE and related applications are maintained * perform configuration, diagnostics and technical resolution on network issues, cover second to third tier support with a focus on Cisco PCCE and VOIP technologies * ensure integration and support of SAML, SaaS, And CCaaS applications and solutions This role will provide day-to-day support of the 24 x 7 contact center production environment. This is a flex-hybrid role which will require you to be onsite about 1-3 times a month or as needed by operational need. Please note that there are no reimbursements for travel to "home office" location. Each employee must complete a FlexWork Agreement with their manager which will outline arrangement parameters and aids both parties in fully understanding expectations. Arrangements are regularly evaluated, and are subject to termination. Salary offers are determined based on various factors including, but not limited to, qualifications, experience, and equity. The full salary range for this position is $105,200 - $250,600 annually. The budgeted salary that the University reasonably expects to pay for this position is about $105,200 - $150,000 annually.
  • 19 Days Ago

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Assistant Manager Contact Center
  • Shield California Health
  • Valencia, CA FULL_TIME
  • Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of...
  • 24 Days Ago

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Contact Center Representative II
  • City of Hope
  • Duarte, CA FULL_TIME
  • About City of Hope City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases. Founded in 1913, City of Hope is a leader in ...
  • 1 Day Ago

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Contact Center Representative
  • Tri Source & Nearstaff Solutions
  • Valencia, CA FULL_TIME
  • Join our Team!Our state-of-the-art Call Center is looking to build on our biggest strength: our teammates! We are searching for energetic representatives with GREAT communication skills for various po...
  • 4 Days Ago

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Contact Center Supervisor
  • First City Credit Union
  • Altadena, CA FULL_TIME
  • The Contact Center Supervisor will assume, but not be limited to, the following responsibilities: Ensures staff is fully trained in all aspects of their positions and communicates any changes to proce...
  • 14 Days Ago

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Contact Center Representative
  • Screen Actors Guild‐American Federation of...
  • Los Angeles, CA FULL_TIME
  • Overview: Who We Are SAG-AFTRA is the iconic American labor union that represents approximately 160,000 media professionals. SAG-AFTRA employees support our members and thrive on securing the stronges...
  • 15 Days Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in West Covina, CA area

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Travel Speech Language Pathologist - $2,218 per week
  • PRN Healthcare
  • West Covina, CA
  • Supplemental Health Care is seeking a travel Speech Language Pathologist for a travel job in West Covina, California. Jo...
  • 3/28/2024 12:00:00 AM

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Customer Service Analyst II, CIS
  • The Judge Group
  • Diamond Bar, CA
  • At Niagara, we re looking for Team Members who want to be part of achieving our mission to provide our customers the hig...
  • 3/27/2024 12:00:00 AM

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Customer Service Analyst
  • Sparibis
  • Pomona, CA
  • Title:Customer Service AnalystLocation:Pomona, CA**Location:** Must be onsite in Pomona, CA (Remote during COVID) **Year...
  • 3/27/2024 12:00:00 AM

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Customer Service Analyst
  • Yogananda
  • Glendale, CA
  • **Position Summary** Answer Membership Services calls and emails from members and contacts throughout the world. Review ...
  • 3/27/2024 12:00:00 AM

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Jr. Java programmer (Remote)
  • SynergisticIT
  • West Covina, CA
  • 2024 is finally here and we hope the Job market improves however as per a resume builder survey based on response from m...
  • 3/27/2024 12:00:00 AM

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Real Estate Associate
  • MINISO USA
  • West Covina, CA
  • Miniso USA - West Covina, CA MINISO USA positions itself as a fast fashion store, whose core values gain popularity amon...
  • 3/25/2024 12:00:00 AM

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Benefits Administrator
  • Confidential Jobs
  • Covina, CA
  • Position: Benefits Administrator Location: Covina, CA area The Benefits Administrator is responsible for the day to-day ...
  • 3/25/2024 12:00:00 AM

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Customer Support Specialist
  • Reveleer
  • Glendale, CA
  • Customer Support Specialist Position Onsite - Glendale, CA Reveleer is a healthcare data and analytics company that uses...
  • 3/24/2024 12:00:00 AM

West Covina is a city in Los Angeles County, California, located 19 miles (31 km) east of Downtown Los Angeles in the eastern San Gabriel Valley and is part of Greater Los Angeles. The population for the city was 106,098 at the 2010 census....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$75,059 to $101,774
West Covina, California area prices
were up 3.2% from a year ago