Contact Center Traffic and Scheduling Analyst, Sr. jobs in Visalia, CA
Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Traffic and Scheduling Analyst, Sr. jobs
- Brent Johnson Design
-
Fresno, CA
OTHER
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As a Contact Center Agent, you will play a crucial role in providing excellent customer service and support for our company. You will be responsible for handling a high volume of incoming calls, emails, and chat messages from customers, and ensuring their inquiries and concerns are resolved in a timely and professional manner.
Responsibilities:
- Responding to customer inquiries via phone, email, and chat in a prompt and courteous manner.
- Providing accurate and detailed product information to customers.
- Assisting customers with order placement and tracking.
- Investigating and resolving customer complaints and issues.
- Escalating complex inquiries to the appropriate department or supervisor.
- Maintaining customer records by updating account information.
- Identifying and implementing process improvements to enhance customer satisfaction.
Requirements:
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Proven customer service experience.
- Strong problem-solving skills.
- Ability to multitask and prioritize effectively.
- Proficient computer skills, including Microsoft Office.
- Ability to work in a fast-paced, team-oriented environment.
- 2 Months Ago
- Valley Children's Healthcare
-
Madera, CA
PART_TIME
- This position is accountable for the processing of incoming and internal referrals from multiple sources. This role ensures that referrals are processed and patients are scheduled for services in a ti...
- 16 Days Ago
- Central Vally Regional Center
-
Fresno, CA
FULL_TIME
- Central Valley Regional Center (CVRC) is a non-profit corporation, funded by the State of California to provide services to persons with developmental disabilities. At CVRC, our mission is to help ind...
- 7 Days Ago
- Traffic Management Inc.
-
Fresno, CA
FULL_TIME
- Overview WHO IS TRAFFIC MANAGEMENT INC?Protecting lives. Controlling traffic. Looking good in orange.Join our Team today! No Traffic Control experience necessary! We provide paid training and certific...
- 21 Days Ago
- Bay Area Traffic Solutions
-
Fresno, CA
FULL_TIME
- Department: Field Location: VariousFLSA: Non-exempt Job Type: Full-Time Salary Range: DOE Union RatesJoin the Largest Traffic Control Company in Northern California!Our goal is to provide high quality...
- Just Posted
- Traffic Management Inc.
-
Fresno, CA
FULL_TIME
- Overview Work under the direction of the Branch Manager and with the planning department as a whole to provide our customers with quality traffic control plans within the required timeframe. Qualifica...
- 6 Days Ago
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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Visalia, CA area
- Western Growers
-
Fresno, CA
- **Description** Western Growers Assurance Trust (WGAT) was founded in 1957 to provide a solution to a need in the agricu...
- 4/25/2024 12:00:00 AM
- Hiring Now!
-
Visalia, CA
- Supplemental Health Care is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Visalia, Cal...
- 4/25/2024 12:00:00 AM
- Hiring Now!
-
Visalia, CA
- Supplemental Health Care is seeking a travel nurse RN Neurology for a travel nursing job in Visalia, California. Job Des...
- 4/25/2024 12:00:00 AM
- BMO Financial Group
-
Fresno, CA
- For nearly 80 years, BMO Commercial Bank has served the needs of the entire food continuum. We understand how each eleme...
- 4/25/2024 12:00:00 AM
- Hiring Now!
-
Visalia, CA
- Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Visalia, California. Job Desc...
- 4/24/2024 12:00:00 AM
- City of Fresno, CA
-
Fresno, CA
- We are accepting applications on a continuous basis until the position is filled. The recruitment may close at any time....
- 4/24/2024 12:00:00 AM
- PrideStaff
-
Fresno, CA
- POSITION SUMMARY:Full-time, benefited position. The Fiscal Analyst for Grants and Projects is part of the Office of Comm...
- 4/23/2024 12:00:00 AM
- California Department of Education
-
Fresno, CA
- Minimum Qualifications California Education Specialist Instruction Credential or other appropriate specialist credential...
- 4/23/2024 12:00:00 AM
About Visalia, California
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