Contact Center Traffic and Scheduling Analyst, Sr. jobs in Vincennes, IN

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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IT Analyst / Sr. Analyst
  • Indiana Furniture Industries Inc
  • Jasper, IN OTHER
  • Organizational Relationship

    This is an individual contributor position, which reports directly to the Director, Information Technology. 

     Accountabilities

    • Insight User Support – data changes/fixes, reports, Spiff processing, End of Month processing, etc.
    • Provide IT generalist support to internal end users to diagnose and resolve hardware, software, network, and system issues
    • Respond to telephone calls, email, and personal requests for technical support
    • Make support visits to manufacturing facilities as required
    • Assist with Active Directory changes, Microsoft 365 administration, phone system administration, print server administration, and other system administration tasks
    • Assist with IT-related projects, which include some after-hours and weekend work as required to support manufacturing schedules
    • Perform other duties as assigned at management’s discretion
  • 1 Month Ago

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1516 FT Contact Center Agent - Jasper, IN, Evansville, IN, Shelbyville, KY
  • German American
  • Jasper, IN FULL_TIME
  • Job Title: 1516 FT Contact Center Agent - Jasper, IN, Evansville, IN, Shelbyville, KY Overview: As a Contact Center Agent, you will be the first friendly person that greets clients on the phone or onl...
  • 22 Days Ago

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1502 FT Contact Center Agent - Jasper, IN, Evansville, IN, Shelbyville, KY
  • German American Bancorp
  • Jasper, IN FULL_TIME
  • Job Title: 1502 FT Contact Center Agent - Jasper, IN, Evansville, IN, Shelbyville, KY Overview: As a Contact Center Agent, you will be the first friendly person that greets clients on the phone or onl...
  • 1 Month Ago

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1516 FT Contact Center Agent - Jasper, IN, Evansville, IN, Shelbyville, KY
  • German American Bancorp
  • Jasper, IN FULL_TIME
  • Job Title: 1516 FT Contact Center Agent - Jasper, IN, Evansville, IN, Shelbyville, KY Overview: As a Contact Center Agent, you will be the first friendly person that greets clients on the phone or onl...
  • 1 Month Ago

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Union Traffic Control Flagger
  • Wright traffic Control Inc (WTC)
  • Washington, IN FULL_TIME
  • Union Traffic Control Technician/Flagger Wright Traffic Control is signatory to local Labor Unions. A Traffic Control Technician/Flagger must be reliable, safety-oriented and is able to travel to and ...
  • 24 Days Ago

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Union Traffic Control Flagger
  • Wright traffic Control Inc (WTC)
  • Vincennes, IN FULL_TIME
  • Union Traffic Control Technician/Flagger Wright Traffic Control is signatory to local Labor Unions. A Traffic Control Technician/Flagger must be reliable, safety-oriented and is able to travel to and ...
  • 24 Days Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Vincennes, IN area

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Customer Service Agent - Graveyard Shift (Work From Home)>
  • American Logistics
  • Vincennes, IN
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive Pay / Medical, Dental, Vision / PTO / 401K - As a Customer...
  • 3/29/2024 12:00:00 AM

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FT Customer Support Associate (Work From Home)>
  • Empower
  • Vincennes, IN
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary / Full healthcare benefits / Technology expense reim...
  • 3/29/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Garner Health
  • Vincennes, IN
  • [Member Service / Remote] - Anywhere in U.S. / Up to $19 per hour - As a Customer Service Rep you'll: Become an expert o...
  • 3/29/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Beyond Finance
  • Vincennes, IN
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive pay / Health, dental, and vision / PTO / 401k matching / C...
  • 3/29/2024 12:00:00 AM

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Management Analyst II
  • Bowhead / UIC Technical Services
  • Crane, IN
  • Overview MANAGEMENT ANALYST II (2023-19675) Bowhead seeks a Management Analyst to join our team in supporting the Naval ...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Case Management - $2,082 per week
  • Adventist Health
  • Princeton, IN
  • Supplemental Health Care is seeking a travel nurse RN Case Management for a travel nursing job in Princeton, Indiana. Jo...
  • 3/28/2024 12:00:00 AM

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Financial Analyst
  • Banner Quality Management Inc
  • Crane, IN
  • Job Description Job Description Banner Quality Management Inc. (BQMI) is searching for a Financial Analyst to support th...
  • 3/28/2024 12:00:00 AM

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Office Assistant
  • KCARC
  • Vincennes, IN
  • KCARC is seeking highly organized, energetic, and detail-oriented individuals to join our growing team as an office assi...
  • 3/27/2024 12:00:00 AM

Vincennes is a city in and the county seat of Knox County, Indiana, United States. It is located on the lower Wabash River in the southwestern part of the state, nearly halfway between Evansville and Terre Haute. Founded in 1732 by French fur traders, notably, François-Marie Bissot, Sieur de Vincennes for whom the Fort was named, Vincennes is the oldest continually-inhabited European settlement in Indiana and one of the oldest settlements west of the Appalachians. According to the 2010 census, its population was 18,423, a decrease of 1.5% from 18,701 in 2000. Vincennes is the principal city o...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$61,013 to $82,728
Vincennes, Indiana area prices
were up 1.3% from a year ago