Contact Center Traffic and Scheduling Analyst, Sr. jobs in Tupelo, MS

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Traffic and Scheduling Analyst, Sr. jobs

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Epic Analyst
  • North Mississippi Medical Center System
  • Tupelo, MS FULL_TIME
  • Tupelo
    ITS CLINICAL SYSTEMS OPERATIONS
    Full Time - Day

    Posting Description


    At North Mississippi Health Services, our mission is to “continuously improve the health of the people of our region.” Our vision is to “provide the best patient and family-centered care and health services in America.” We believe that fulfilling our mission and vision calls us to embrace the best people that form incredible connections to our patients and families.   We take pride in celebrating everything that makes you uniquely you – your talents, your perspectives, and your passions. At North Mississippi Health Services, we believe in connecting your passion with a purpose. When you are part of our team, you know what connected feels like.   #WhatConnectsYou

    Job Description


    * This position requires extensive knowledge of Epic Ambulatory applications and clinic operations. It is the highest level application specialist and overall administrator of the systems functionality.  * Create and maintain templates, order sets and provider favorites that are in the Epic System to include Epicare, My Chart, Healthy Planet, Care Everywhere, Epicare Link,, etc. * Understand the integration of Epic applications and their effects on business process and operations * Stays abreast of functionality improvements in new versions and testing during upgrades; on an ongoing basis, takes advantage of available resources to improve knowledge and understanding of the system. * Tests new releases and applies specialized knowledge and experience to the process to ensure that version upgrades function smoothly. * This position aids in planning for major new modules by assessing the configuration needs and defining processes and tasks, coordinating activities and assign projects to be done. * Trains and mentors new analysts * Provide system configuration and new project development, design implementation, workflow optimization, change management, and issue resolution related to the Clinic’s applications. * Attend/Leads meetings to discuss team and project related activities, issues, change, communications, and updates. * Achieves and maintains certification status in assigned application(s) and working knowledge of other related applications. * Complete project tasks within timeline as assigned by the Manager or application coordinators. * Champion the project, provide support in the ongoing implementations, optimizations, and upgrades. **Requirements:** * Bachelor’s degree preferred. Certification/license in a clinical discipline with a minimum of at least 2 years prior experience with both technical support and design of the electronic health record and other clinical systems is preferred. * Proven ability to organize and lead clinical system project initiatives. * Effective organizational and time management skills. * Must have good oral and written communication skills and the ability to think critically and creatively.

    Requirements:


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  • 18 Days Ago
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Affirmative Action Plan HR Analyst
  • North Mississippi Medical Center System
  • Tupelo, MS FULL_TIME
  • TupeloHUMAN RESOURCESFull Time - DayPosting DescriptionAt North Mississippi Health Services, our mission is to “continuously improve the health of the people of our region.” Our vision is to “provide ...
  • 1 Month Ago
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Data Analyst-Nursing Administration-Day Shift
  • North Mississippi Medical Center System
  • Tupelo, MS FULL_TIME
  • TupeloNURSING LEADERSHIPFull Time - DayPosting DescriptionAt North Mississippi Health Services, our mission is to “continuously improve the health of the people of our region.” Our vision is to “provi...
  • 1 Month Ago
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Patient Scheduling Representative
  • ONE GI LLC
  • Tupelo, MS OTHER
  • Job Details Job Location: MS 589 Garfield Street, #201 0VQ48 - Tupelo, MS Education Level: High School Salary Range: Undisclosed Travel Percentage: None Job Category: Admin - Clerical DescriptionHave ...
  • 16 Days Ago
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Scheduling Clerk - Recline Designs
  • SOUTHERN MOTION INC
  • Pontotoc, MS FULL_TIME
  • Essential Functions The Scheduling Clerk will handle the daily schedule for production.The candidate will also be responsible for responding promptly and professionally to emails and phone calls from ...
  • 16 Days Ago
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Traffic Sign and Marketing Technician
  • Mississippi Municipal League
  • Meridian, MS FULL_TIME
  • Posted: May 31, 2023 Description: TRAFFIC SIGN AND MARKING TECHNICIAN (4047) Up to a maximum of $31,820.00 OPENING DATE: May 31, 2023 CLOSING DATE: Applications will be accepted until 12:00 Noon on Ju...
  • 7 Days Ago
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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Tupelo, MS area

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Customer Service Representative
  • JBS USA
  • Tupelo, MS
  • Job Title:Customer Service Representative (B2B) Location:Tupelo MS Our Mission: To be THE BEST in all we do.We are compl...
  • 4/24/2024 12:00:00 AM
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Alterations Customer Service Representative
  • Davids Bridal Inc.
  • Tupelo, MS
  • **Alterations Customer Service Representative** NOW HIRING Location MS - Tupelo Area Store Hourly Careers Category Retai...
  • 4/24/2024 12:00:00 AM
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FT Customer Service Representative - Work From Home>
  • TridentCare
  • Tupelo, MS
  • [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k - As a Customer Service Re...
  • 4/23/2024 12:00:00 AM
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FT Work From Home - Customer Service Specialist (Web Chat only)>
  • Umate
  • Tupelo, MS
  • [Customer Support / Remote] - Anywhere in U.S. / Up to $45K per year - As a Customer Service Specialist you'll: Provide ...
  • 4/23/2024 12:00:00 AM
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FT Inbound Customer Service Representative - Work From Home>
  • CCC Intelligent Solutions
  • Tupelo, MS
  • [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Health insurance / PTO / 401K / Training provided - As an ...
  • 4/21/2024 12:00:00 AM
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FT Customer Service Representative - Work From Home>
  • ARIVE
  • Tupelo, MS
  • [Call Center / Remote] Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / 401k match / PTO - As a Cus...
  • 4/20/2024 12:00:00 AM
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FT Customer Support Specialist - Work From Home>
  • Tovala
  • Tupelo, MS
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $21 per hour - As a Customer Support Specialist you'll: Hel...
  • 4/20/2024 12:00:00 AM
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FT Customer Support Specialist - Work From Home>
  • Stronghold
  • Tupelo, MS
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
  • 4/20/2024 12:00:00 AM
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About Tupelo, Mississippi

Tupelo /ˈtuːpəloʊ/ is a city in, and the county seat of, Lee County, Mississippi, United States. With an estimated population of 38,114 in 2017, Tupelo is the seventh-largest city in Mississippi and is considered a commercial, industrial, and cultural hub of North Mississippi. Tupelo was incorporated in 1867, although the area had earlier been settled as "Gum Pond" along the Mobile and Ohio Railroad. On February 7, 1934, Tupelo became the first city to receive power from the Tennessee Valley Authority thus giving it the nickname "The First TVA City." Much of the city was devastated by a maj...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$57,037 to $77,336
Tupelo, Mississippi area prices
were up 1.2% from a year ago
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