Contact Center Traffic and Scheduling Analyst, Sr. jobs in Texas
Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Traffic and Scheduling Analyst, Sr. jobs
- Sr Systems Analyst - MD Anderson Cancer Center Careers
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United States, TX
FULL_TIME
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The Sr Systems Analyst on the High-Performance Computing team is a pivotal role within the IT Engineering Department in operationalizing critical infrastructure initiatives for MD Anderson’s Research environment. The Sr Systems Analyst assists in managing, planning, building, and optimizing end-to-end Research Computing environments, as well as partnering with Research application teams to manage & build traditional HPC and Kubernetes systems for production use by our research customers.
The Sr Systems Analyst role requires working collaboratively with Researchers and Institutional leaders across the enterprise. It involves utilizing effective communication to promoting better understanding of Research Computing facilities at MD Anderson. The Sr Systems Analyst partners closely with teams across MD Anderson, including Enterprise Development & Integration and Oncology Care and Research IS departments in the build out and delivery of research computing systems.
Research Computing Infrastructure Engineering – End-to-End Solution Delivery
1. Communicate/Participate End-to-end solution delivery that improves Research Computing capabilities and realizes discovery value across the Research environment. End-to-End solutions include design and build out of the High-Performance Computing and Kubernetes infrastructures as well as other tools for the Research Computing environment.
2. Lead/Communicate/Participate in the planning, architecture, analysis, design and build of end-to-end data Research Computing solutions in partnership with IS, Research Governance teams, other research collaborators for efficient end-to-end management of MD Anderson Research Computing environments.
3. Plan/Communicate/Participate in incorporating repeatable solution designs for building, optimizing, standardizing, and validating the Research Computing environment.
4. Explore and promote innovative and modern tools, techniques, and architectures to automate the most-common, repeatable, and tedious tasks partially or completely to minimize manual and error-prone processes and improve productivity.Standards, Testing and Maintenance
1. Coordinate and adhere to standard operating procedures set by IS division as well as all MDA policies and maintain build standards for support of MDA Research Computing environment.
2. Participate in documentation preparation as needed for the implementation of enhancements or new technology.
3. Adhere to documented change control processes and may perform change control audits.
4. Communicate & perform quality control and testing and review the build of other analysts to ensure that solutions are technically sound.
5. Assist in monitoring application health and/or creates customized maintenance routines to keep the Research Computing systems healthy.
6. Communicate and execute the adherence to regulatory requirements, quality standards and best practices for systems and processes, and collaborate with internal and external stakeholders.
7. Assist in leading and/or participate in after-hours application support and downtime procedures.Educate and Train
1. Coordinate, promote & train counterparts, such as research scientists, research data analysts, end users or any research consumers with use of the Research Computing systems and tools.
2. Provide institutional, department and one-on-one training for research community.
3. Coach and provide advice, guidance, encouragement, constructive feedback and transfer knowledge to less experienced team members across OneIS and the institution.
4. Assist in managing liaison relationships with customers and OneIS to provide effective technical solutions and customer service.OneIS
1. To provide innovative, quality, and sustainable IT solutions and services. Our success is driven by our people through Integrity and Trust, Partnership, and Quality.
2. Promotes trust, respect, support, and honestly with customers and each other.
3. Commits to being a good partner focused on building productive, collaborative, and trusting relationships with our customers and each other.
4. Models a commitment to excellence and strives to continually improve. Achieves desired outcomes, usability, and value that exceed expectations of others and our own.Other duties as assigned
Education Required: Bachelor’s degree.
Certification Required: None
Preferred Certification: One or more of the following: Red Hat Certified Technician (RHCT), Red Hat Certified Engineer (RHCE), Red Hat Certified Datacenter Specialist (RHCDS), Red Hat Certified Architect (RHCA), CompTIA A , HP Accredited Systems Engineer (ASE), VMware Certified Professional (VCP), and/or VMware Certified Design Expert (VCDX)
Experience Required: Five years’ experience in analysis/design/project management/programming. May substitute required education degree with additional years of equivalent experience on a one to one basis.
Preferred Experience: The required experience plus three years supervisory experience.
- Experience with HPC/Kubernetes
- Experience with installation, configuration & maintenance of system applications such as LSF, Slurm, Bright Cluster manager, and/or Kubernetes including a good working knowledge of compute cluster scheduling.
- Experience with writing and debugging shell, Python, or other scripts.
- Experience with the installation, configuration & maintenance of Open-Source applications such as GCC, Pytorch, R various Open Source Next Gen Sequencing apps such as Tophat, Samtools, etc.
- Working knowledge of GPFS and NFS storage systems.
- Experience with, RedHat Linux, SUSE Linux, Ubuntu, or VMware ESX is also preferred.It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
Additional Information - 11 Days Ago
- Wells Fargo
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Irving, TX
FULL_TIME
- About this role: Wells Fargo is seeking a Contact Center Planning Analyst as part of Merchant Services. The Contact Center Planning Analyst will develop, manage, and forecast accurate interval, daily,...
- 1 Day Ago
- U.S. LawShield
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Webster, TX
FULL_TIME
- At U.S. LawShield our focus is on encouraging people to take proactive measures to improve their safety and self-defense abilities—and to serve those who do. We strive to create better-protected commu...
- 8 Days Ago
- Wells Fargo
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Irving, TX
FULL_TIME
- Why Wells Fargo: This is where your true career begins. We ranked #2 on the 2023 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace "to grow your career" i...
- 17 Days Ago
- Wells Fargo
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San Antonio, TX
FULL_TIME
- Why Wells Fargo: This is where your true career begins. We ranked #2 on the 2023 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace "to grow your career" i...
- 17 Days Ago
- Ball Corporation
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Fort Worth, TX
FULL_TIME
- ¿Desea trabajar para un fabricante líder a nivel mundial, que se esfuerza por construir un futuro mejor a través de la sostenibilidad e innovación? ¿Está buscando un nuevo desafío en un sector estable...
- 21 Days Ago
Contact Center Traffic and Scheduling Analyst, Sr. jobs at Popular Companies
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Atlanta, GA
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Chicago, IL
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- Frontline Managed Services
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Honolulu, HI
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- Innova Solutions
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Houston, TX
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- Roth Staffing
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Timonium, MD
- Elevate Your Career While Making a Difference – Join the #1 Staffing Firm to Work for in the U.S.! Ultimate Staffing Ser...
- 4/25/2024 12:00:00 AM
- Carl Marks Management Company
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New York, NY
- Carl Marks Management Company (“CMMC”) is a NYC-based firm focused on investing in middle market distressed, stressed an...
- 4/25/2024 12:00:00 AM
- Staff Management | SMX
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Chicago, IL
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- Dish Network
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- **Finance Director, Retail Wireless** CAROUSEL_PARAGRAPH * Englewood, Colorado; Overland Park, Kansas; Roseland, New Jer...
- 4/21/2024 12:00:00 AM