Contact Center Traffic and Scheduling Analyst, Sr. jobs in Summerville, SC

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Member Advisor - Contact Center
  • REV Federal Credit Union
  • Summerville, SC FULL_TIME
  • Position Purpose

    The Member Advisor provides service to our members by handling routine tasks, such as opening accounts, processing payments, issuing ATM cards, and handling withdrawals. In addition to the Member Advisor will respond to member requests and make recommendations about REV’s products and services, maintain, and balance cash supplies, and handle any necessary file maintenance. This role is accountable to complete all assigned compliance and information security training and comply with the credit union’s policies and procedures related to the Bank Secrecy Act and Office of Foreign Assets Control (OFAC).

    • Assisting members with account inquiries, requests, research, maintenance, disputes and monetary transactions
    • Performing service tasks by telephone, chat, and email
    • Navigating multiple software platforms to include Cisco, Adapt, Symitar, Synergy, Synapsys, and NCR Support


    Behaviors

    Required
    • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
    • Team Player: Works well as a member of a group
    • Enthusiastic: Shows intense and eager enjoyment and interest
    Preferred
    • Functional Expert: Considered a thought leader on a subject

    Motivations

    Required
    • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
    Preferred
    • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
    • Goal Completion: Inspired to perform well by the completion of tasks

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

  • 5 Months Ago

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Contact Center Team Lead
  • Roper St. Francis Healthcare
  • Ladson, SC FULL_TIME
  • Job Summary: The Contact Center Team Lead is a point of contact for team members and handles follow-up on in and outbound patient/office inquiries. The Team Lead must be knowledgeable and available to...
  • 10 Days Ago

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Traffic Management Center Operator- Charleston
  • 724 Parsons Patco, Inc.
  • Charleston, SC FULL_TIME
  • In a world of possibilities, pursue one with endless opportunities. Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career worki...
  • 20 Days Ago

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Traffic Control Flagger - Construction Laborer
  • RoadSafe Traffic Systems
  • Charleston, SC FULL_TIME
  • Job Description Job Description At RoadSafe Traffic Systems, safety is our foundation, integrity is the compass that guides our actions, and customer satisfaction is our top priority. We take pride in...
  • 23 Days Ago

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Contact Center Agent 2pm-10:30pm (Monday and Tuesday off)
  • Panasonic Corporation of North America
  • Charleston, SC FULL_TIME
  • **Remote, must work in or around St. Louis, MO; San Antonio, TX; Detroit, MI; Charleston, SC; Charlotte, NC; Des Moines, IA; Kansas City, MO/KS*Roles & Responsibilities:Handle inbound calls from custo...
  • Just Posted

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Flagger 2 (Charleston, SC)
  • RoadSafe Traffic Systems, Inc.
  • Charleston, SC FULL_TIME
  • Title Flagger 2 (Charleston, SC) Description ESSENTIAL FUNCTIONS: Work with the Traffic Control Department at work sites to direct motorists by flagging them away from worker activities, moving equipm...
  • 21 Days Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Summerville, SC area

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Cyber Table Top Analyst
  • Adapt Forward
  • Charleston, SC
  • Cyber Table Top Analyst Charleston, SC TS w/ SCI Eligibility Required to Start Position Requirements and Duties: Our col...
  • 3/28/2024 12:00:00 AM

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Software Developer (Python/Java)
  • SynergisticIT
  • North Charleston, SC
  • The Job Market is Challenging due to more than 150,000 Tech Layoffs in 2022 and in 2023 more than 240,000 layoffs so alm...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Home Health - $2,010 per week
  • Adventist Health
  • North Charleston, SC
  • Supplemental Health Care is seeking a travel nurse RN Home Health for a travel nursing job in North Charleston, South Ca...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Psychiatric - $2,120 per week
  • Adventist Health
  • North Charleston, SC
  • Supplemental Health Care is seeking a travel nurse RN Psychiatric for a travel nursing job in North Charleston, South Ca...
  • 3/28/2024 12:00:00 AM

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Logistics & Inventory Control Specialist A*
  • Santee Cooper
  • Moncks Corner, SC
  • Logistics & Inventory Control Specialist A* Requisition Number: 6777 Location: Moncks Corner Position Type: Full-Time Re...
  • 3/26/2024 12:00:00 AM

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Payroll Customer Support Analyst (Hybrid)
  • IFAS
  • Charleston, SC
  • Job Description Job Description Payroll Customer Support Analyst (Hybrid) Essential Job Functions: The Bureau of the Com...
  • 3/24/2024 12:00:00 AM

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SOC Security - Part Time
  • Allied Universal®
  • Ladson, SC
  • Overview Allied Universal®, North America's leading security and facility services company, provides rewarding careers t...
  • 3/21/2024 12:00:00 AM

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Board Certified Behavior Analyst School 2024-2025 SY
  • Epic Special Education Staffing
  • Summerville, SC
  • ABOUT US Together, we are the Epic Special Education Staffing family and family is how we view each member of this incre...
  • 3/18/2024 12:00:00 AM

Summerville is a town in the U.S. state of South Carolina situated mostly in Dorchester County with small portions in Berkeley and Charleston counties. It is part of the Charleston-North Charleston-Summerville Metropolitan Statistical Area. The population of Summerville at the 2010 census was 43,392, and the estimated population was 50,213 as of June 1, 2018. The center of Summerville is in southeastern Dorchester County; the town extends northeast into Berkeley and Charleston counties. It is bordered to the east by the town of Lincolnville and to the southeast by the city of North Charleston....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$63,639 to $86,289
Summerville, South Carolina area prices
were up 1.5% from a year ago