Contact Center Traffic and Scheduling Analyst, Sr. jobs in Spartanburg, SC

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Sr Financial Analyst - FP&A
  • Spartanburg Regional Healthcare System
  • Spartanburg, SC FULL_TIME
  • Join our healthcare finance team at Spartanburg Regional Healthcare System as a Sr Financial Analyst - FP&A. In this role, you will be responsible for maintaining computerized Decision Support Systems and performing managerial accounting functions crucial for accurate financial reporting and analysis. Your duties will include transferring data to the Decision Support System, maintaining the EPIC contract modeling system, working with physician WRVU databases, summarizing statistical data, and updating financial dashboards for monthly close meetings and board presentations. Additionally, you will prepare financial analysis and reports utilizing Decision Support Systems, analyze accounts receivable periodically, and assist in various regulatory surveys. Proficiency in Microsoft Excel and Access is required, and involvement in special financial analysis projects is expected.

    Minimum Requirements:

    Education:

    • Bachelor’s degree in Accounting, Finance, or related field

    Experience:

    • At least 5 years of relevant accounting experience

    Preferred Requirements:

    Preferred Education:

    • Master’s degree in Accounting or related field (Masters in Accountancy or MBA) Preferred Experience:
    • 5 to 10 years of relevant accounting experience, with a strong preference for healthcare accounting Preferred License/Registration/Certifications:
    • CPA or related certification

    Core Job Responsibilities:

    • Prepare financial and statistical analysis
    • Ensure accuracy and timely completion of monthly schedules and analyses
    • Participate in the development of processes to optimize financial software tools
    • Provide support to associates, department directors/managers, and assist during the annual budget process
    • Create pro forma financial analysis reports and explain various financial analysis techniques
    • Actively participate in resolving issues related to report production and distribution
    • Champion financial analysis and decision support reporting tools
    • Participate in other management teams and processes as assigned
    • Perform other duties as assigned

    QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and /or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    LANGUAGE SKILLS

    Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, and governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and to respond to questions from groups of managers, employees, customers, and the public.

    MATHEMATICAL / COMPUTER SKILLS

    Ability to add, subtracts, multiply, and divide using whole numbers, common fractions, and decimals.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

    REASONING ABILITY

    Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

    Must be proficient in Microsoft Office applications (Word, Outlook, and PowerPoint).  Must be an advanced Excel user.

    Join our team and contribute to the financial success of Spartanburg Regional Healthcare System. Apply now to be part of our dedicated team!

  • 1 Month Ago

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Traffic Control Flagger
  • AWP Safety
  • Spartanburg, SC FULL_TIME
  • Company DescriptionOwnership. Trust. Teamwork. DO YOU: Consider yourself hard-working and dependable? Have great observation skills and consider safety a top priority? Want every workday and work envi...
  • 10 Days Ago

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Traffic Control Flagger
  • Wright
  • Clinton, SC FULL_TIME
  • Looking for a job with promotion opportunities? We offer on the job training, weekly pay, overtime, and raises for time earned! No experience is necessary for this entry-level position! This is a gene...
  • 2 Days Ago

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Traffic Control Flagger
  • Wright
  • Cowpens, SC FULL_TIME
  • Looking for a job with promotion opportunities? We offer on the job training, weekly pay, overtime, and raises for time earned! No experience is necessary for this entry-level position! This is a gene...
  • 3 Days Ago

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Traffic Control Flagger
  • Wright
  • Roebuck, SC FULL_TIME
  • Looking for a job with promotion opportunities? We offer on the job training, weekly pay, overtime, and raises for time earned! No experience is necessary for this entry-level position! This is a gene...
  • 3 Days Ago

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Traffic Control Flagger
  • Wright
  • Spartanburg, SC FULL_TIME
  • Looking for a job with promotion opportunities? We offer on the job training, weekly pay, overtime, and raises for time earned! No experience is necessary for this entry-level position! This is a gene...
  • 3 Days Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Spartanburg, SC area

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Travel Nurse RN - PCU - Progressive Care Unit - $1,801 per week
  • Hiring Now!
  • Shelby, NC
  • LanceSoft is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Shelby, North Carolina. J...
  • 4/15/2024 12:00:00 AM

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SOC Manager
  • Epsilon, Inc.
  • Greenville, SC
  • SOC Manager Who is Epsilon: Epsilon is an IT Services company that was founded in 2009 and has become an established lea...
  • 4/14/2024 12:00:00 AM

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Quality Assurance Engineer
  • Spero Technology
  • Greenville, SC
  • What You'll Do You will be part of the Regulatory Systems team, comprising of Diverse group of developers, designers and...
  • 4/14/2024 12:00:00 AM

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Solar Performance Lead
  • Black & Veatch
  • Greenville, SC
  • **Solar Performance Lead** Date: Mar 20, 2024 Location: US Company: Black & Veatch Family of Companies **Together, we ow...
  • 4/14/2024 12:00:00 AM

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Trauma Nurse Lead
  • Hiring Now!
  • Rutherfordton, NC
  • Description Introduction Are you looking for a place to deliver excellent care patients deserve? At Mission Hospital we ...
  • 4/13/2024 12:00:00 AM

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Travel Physical Therapist - $1,962 per week
  • Hiring Now!
  • Shelby, NC
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Shelby, North Carolina. Job Descript...
  • 4/12/2024 12:00:00 AM

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Travel Nurse RN - Dialysis - $1,441 per week
  • Hiring Now!
  • Shelby, NC
  • Supplemental Health Care is seeking a travel nurse RN Dialysis for a travel nursing job in Shelby, North Carolina. Job D...
  • 4/12/2024 12:00:00 AM

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Travel Nurse RN - Med Surg / Telemetry - $1,801 per week
  • Hiring Now!
  • Shelby, NC
  • LanceSoft is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Shelby, North Carolina. Job Desc...
  • 4/11/2024 12:00:00 AM

Spartanburg is the most populous city in and the seat of Spartanburg County, South Carolina, United States, and the 12th-largest city by population in the state. The city of Spartanburg has a municipal population of 37,013, and Spartanburg County has an urban population of 180,786 as of the 2010 census. The Spartanburg Metropolitan Statistical Area, including Spartanburg and Union counties, had a population of 317,057 as of the 2010-2014 American Community Survey 5-Year Estimates. Spartanburg is the second-largest city in the greater Greenville–Spartanburg–Anderson Combined Statistical Area, w...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$63,524 to $86,133
Spartanburg, South Carolina area prices
were up 1.5% from a year ago