Contact Center Traffic and Scheduling Analyst, Sr. jobs in Olive Branch, MS
Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Traffic and Scheduling Analyst, Sr. jobs
Traffic Analyst
- 394 Flextronics Logistics USA, Inc.
-
Memphis, TN
FULL_TIME
- Job Posting Start Date 04-15-2024 Job Posting End Date 06-15-2024 Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a/an Traffic Analyst located in Tennessee Memphis. Reporting to the Operations Manager the Traffic Analyst will be Responsible for the co-ordination and consolidation of internal and international systems to support shipments in the most cost-effective manner in order to deliver maximum advantage to the company and its customers. What a typical day looks like: Gather, analyze, record and report on current market information with regard to the latest transportation methods. Work with the team to determine company and customer needs and make recommendations on cost effective transportation methods and assist in price negotiations if appropriate. Ensures lowest cost transportation by analyzing company and customer needs, researching transportation methods and auditing carrier costs and performances. Ensure laws, rules and regulations regarding shipping/transportation methods are adhered to and prepares applications for appropriate certifications and licenses. Prepare application for import / export control certifications and licenses (control documents). Maintain logs and compile information on routes, rates and services on various vendors. Arranges shipping details such as packing, shipping, and routing of product. Analyzes and recommends transportation and freight costs as well as appropriate routing and carriers to be used. Plans, schedules, and routes inbound and outbound domestic and international shipments of freight, using knowledge of applicable laws, tariffs, and Flex policies. Be familiar with compliance required for corporate, and facility policies and procedures and assist the team in ensuring the highest standards are adhered to in the process. Ensure Traffic Metrics are maintained and updated on a daily/weekly/monthly basis. Establish and maintain good relationships with agents / suppliers in order to achieve quality of service and consistent cost reduction. May schedule company vehicles for service and normal maintenance checks and is responsible for ensuring that all are registered and have the proper insurance. Support the team in terms of knowledge and experience in dealing with daily operational and transportation issues. The experience we’re looking to add to our team, 1 -years’ experience in similar position Warehouse Shopping and receiving process. Manufacturing previous experience Customer interaction Here are a few of our preferred experiences: ATLAS Knowledge of MS Office - Excel What you’ll receive for the great work you provide: Full range of medical benefits, dental, vision Life Insurance Matching 401K PTO Tuition Reimbursement Employee discounts at local retailers PF38 #LI-PF1 Job Category Global Procurement & Supply Chain Is Sponsorship Available? No Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first). Through the collective strength of 170,000 team members across 30 countries and responsible, sustainable operations, Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We welcome people of all backgrounds. A career with Flex offers the opportunity to make a difference, invest in your growth, and build great products for our customers that improve people’s lives. Together, let’s create the extraordinary! Join our talent community to learn more about job opportunities, company news and events. Get Started
- 7 Days Ago
Contact Center Operations Manager
- Semmes Murphey Clinic
-
Memphis, TN
FULL_TIME
- DescriptionSemmes Murphey Clinic's mission is to deliver the best care for people suffering from neurological illnesses while advancing the field of neuroscience.The Contact Center Operations Manager ...
- 1 Month Ago
Contact Center Representative (Call Center)
- Fedex Employee Credit Association
-
Memphis, TN
OTHER
- Overview Looking for a career in the financial industry? We are hiring immediately! Full-time with benefits! FedEx Employees Credit Association (est. 1974) is a not-for-profit federal credit union whi...
- 7 Days Ago
Patient Scheduling Coordinator - Breast Center
- West Cancer Center
-
Memphis, TN
FULL_TIME
- Position Summary: This position handles all aspects of scheduling via telephone, fax, and email. Work is performed under the general direction of the Patient Access Services Supervisor. Essential Duti...
- 16 Days Ago
Contact Center Representative- 100% Remote
- Tivly
-
Memphis, TN
FULL_TIME
- DescriptionTivly is one of the fastest-growing, profitable insurtech companies, connecting businesses with insurance solutions. Combining a best-in-class call center with a proprietary content and cus...
- 1 Day Ago
Contact Center Sales and Service Representative
- Arvest Bank
-
Jonesboro, AR
FULL_TIME
- Location: 2009 Browns Ln., Jonesboro, AR External candidates may be able to work remotely after the initial 120 day training period with sufficient performance. Internal candidates may be able to work...
- 12 Days Ago
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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Olive Branch, MS area
Travel CT Technologist - $1,920 per week
- Hiring Now!
-
Olive Branch, MS
- Supplemental Health Care is seeking a travel CT Technologist for a travel job in Olive Branch, Mississippi. Job Descript...
- 4/24/2024 12:00:00 AM
Travel Ultrasound Technologist - $1,895 per week
- Hiring Now!
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Germantown, TN
- Supplemental Health Care is seeking a travel Ultrasound Technologist for a travel job in Germantown, Tennessee. Job Desc...
- 4/24/2024 12:00:00 AM
Analyst-Clinical Applications Senior Pharmacy - HS Baptist Onecare Corporate
- Baptist Memorial
-
Memphis, TN
- Summary Analyze, plan, design, maintain, and provide ongoing optimization and support of Baptist OneCare (Epic). Perform...
- 4/24/2024 12:00:00 AM
Travel Physical Therapist - $1,811 per week
- Hiring Now!
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Germantown, TN
- Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Germantown, Tennessee. Job Descripti...
- 4/23/2024 12:00:00 AM
Analyst-Accounts Payable Invoice I EDI
- Baptist Memorial
-
Memphis, TN
- Summary Prepares and maintens accurate accounts payable records using established policies and procedures in order to pr...
- 4/23/2024 12:00:00 AM
Analyst-Applications Access & Revenue Intermediate - HS Baptist Onecare
- Baptist Memorial
-
Memphis, TN
- Summary Analyze, plan, design, maintain, and provide ongoing optimization and support of Baptist OneCare (Epic). Perform...
- 4/23/2024 12:00:00 AM
Travel Physical Therapist - $1,846 per week
- Hiring Now!
-
Hernando, MS
- Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Hernando, Mississippi. Job Descripti...
- 4/21/2024 12:00:00 AM
Travel CT Technologist - $1,702 per week
- Hiring Now!
-
Germantown, TN
- Supplemental Health Care is seeking a travel CT Technologist for a travel job in Germantown, Tennessee. Job Description ...
- 4/21/2024 12:00:00 AM
About Olive Branch, Mississippi
Olive Branch is a city in DeSoto County, Mississippi, United States. The population was 33,484 at the 2010 census, up from 21,054 in 2000. Olive Branch is part of the Memphis Metropolitan Statistical Area, a region that consists of three counties in southwest Tennessee, five counties in northwest Mississippi, and two counties in eastern Arkansas. From 1990 to 2010 Olive Branch was the fastest growing city in the United States, with a growth rate of 838%.[dubious – discuss] Along with other rapidly growing suburbs in DeSoto County, Olive Branch attributes most of its growth and development to ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$63,051 to $85,491
Olive Branch, Mississippi area prices
were up 1.3% from a year ago
were up 1.3% from a year ago