Contact Center Traffic and Scheduling Analyst, Sr. jobs in Oakland, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Civil Analyst - EIT (ITS/Traffic)
  • Kimley-Horn
  • Oakland, CA FULL_TIME
  • Overview

    Kimley-Horn's Oakland, California (CA) office is seeking a Civil Engineer-in-Training (EIT) with 3 years of experience to join their ITS/Traffic team. 

    Responsibilities

    • Perform traffic engineering and project management tasks to deliver a wide variety of transportation planning, transit, traffic engineering, safety, and intelligent transportation systems (ITS) projects for many, diverse clients
    • Has an entrepreneurial spirit, creating a vision for growth in their personal practice while contributing to the growth of our well-established transportation practice
    • Assist with managing their projects profitably
    • Engage in hands-on practice and delivery of projects
    • Transition work to qualified staff
    • Act as a positive leader and mentor
    • Contribute significantly to marketing and business development efforts and have the autonomy to pursue their own passions, leads, and clients
    • As a critical member of the team, you will perform a variety of engineering tasks and will receive both on-the-job and formal training as well as mentorship and exposure to plan production, project financials, and client interactions

    Qualifications

    • 2 years of traffic engineering experience that could include:
      • Preparing and/or reviewing traffic impact studies for small and large projects
      • Preparing parking studies
      • Preparing site access and circulation studies
    • Bachelors or Masters from an ABET accredited university in the field of Civil Engineering
    • Holds "Engineer-In-Training" or "Engineering Intern" certification
    • Experience using Synchro, VISSIM, and/or other traffic analysis software applications
    • Communicating technical thoughts clearly and concisely
    • Excellent technical writing skills
    • Detail-oriented with an ability to contribute to a positive work environment
    • Ability to work independently and as a team

    Salary Range: 

    $90,000 - $125,000

    Why Kimley-Horn?

    At Kimley-Horn, we do things differently. People, clients and employees, are at the forefront of who we are. Clients know we prioritize achieving their goals and growing their success. Employees know our culture and approach to business are built on a desire to provide an environment for everyone to flourish. Our commitment to quality is only as good as the people behind it— that’s why we welcome and develop passionate, hardworking, and proactive employees. We take pride in how our employee retention, robust benefits package, and company values have led to Kimley-Horn’s placement on the Fortune “100 Best Companies to Work” list for 16 years!

  • 2 Months Ago

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Traffic Controller | Oakland
  • Traffic Management Inc.
  • Oakland, CA FULL_TIME
  • Overview WHO IS TRAFFIC MANAGEMENT INC?Protecting lives. Controlling traffic. Looking good in orange.Join our Team today! No Traffic Control experience necessary! We provide paid training and certific...
  • 1 Month Ago

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Sr Finance Systems Analyst
  • Peet's Coffee & Tea
  • Emeryville, CA OTHER
  • Who We Are Since 1966, our Peetniks have journeyed in the pursuit of better – a better blend, a better cup of coffee, a better experience for our customers. Our goal has been to offer the best coffees...
  • 19 Days Ago

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Sr. Project Controls Analyst
  • TD Thornton
  • Walnut Creek, CA OTHER
  • TD Thornton is a premier consulting firm specializing in project management and project controls solutions. We have a strong on-boarding and training program which sets our people up for success. All ...
  • 1 Month Ago

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Sr. Financial Analyst
  • Robert Half
  • Emeryville, CA PER_DIEM
  • Robert Half is currently recruiting a Senior Financial Analyst for our Wholesale Distribution - Dur Goods client. Direct the development of forecast processes to ensure resources are leveraged with ma...
  • 1 Month Ago

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Sr. Business Analyst
  • SEDAA
  • San Ramon, CA FULL_TIME
  • Sr. Business AnalystOAKLAND, CAJob title: Sr. Business AnalystLocation: Oakland, CA (Hybrid- local candidates only)*Hybrid assignment. May be required on-site (Oakland, CA) once in a while but most li...
  • 1 Month Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Oakland, CA area

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Travel Physical Therapist - $1,654 per week
  • PRN Healthcare
  • Alameda, CA
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Alameda, California. Job Description...
  • 3/28/2024 12:00:00 AM

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Expert Salesforce Programmer Analyst - Customer Web
  • PG&E Corporation
  • Oakland, CA
  • Requisition ID # 154493 Job Category: Information Technology Job Level: Individual Contributor Business Unit: Informatio...
  • 3/28/2024 12:00:00 AM

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Expert IT Business Analyst
  • PG&E Corporation
  • Oakland, CA
  • Requisition ID # 155957 Job Category: Information Technology Job Level: Individual Contributor Business Unit: Informatio...
  • 3/28/2024 12:00:00 AM

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Information Technology Business Analyst
  • Sunrise Systems, Inc.
  • Oakland, CA
  • TITLE: Expert IT Business Analyst Location: Oakland, CA OR Hybrid Fulltime TOP THINGS: CC&B knowledge SQL Communication ...
  • 3/27/2024 12:00:00 AM

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Travel CT Technologist - $2,741 per week
  • TRS Healthcare
  • Alameda, CA
  • Supplemental Health Care is seeking a travel CT Technologist for a travel job in Alameda, California. Job Description & ...
  • 3/27/2024 12:00:00 AM

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Consumer Complaints Analyst
  • Stefanini North America and APAC
  • San Francisco, CA
  • Stefanini Group is hiring! Stefanini is looking for a Consumer Complaints Analyst in San Francisco, CA-(Hybrid) For quic...
  • 3/25/2024 12:00:00 AM

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Acquisition Analyst/Associate
  • Riaz Capital
  • Oakland, CA
  • Our Company: Riaz Capital is an Oakland, California based fully integrated development, investment, and asset management...
  • 3/25/2024 12:00:00 AM

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Market Research Analyst
  • BayStreet Research, LLC
  • Oakland, CA
  • MARKET RESEARCH ANALYST - Unlock the Power of Data in the Mobile Computing Market Salary: $65,000 - $85,000 per year bas...
  • 3/24/2024 12:00:00 AM

Oakland is in the eastern region of the San Francisco Bay. In 1991 the City Hall tower was at 37°48′19″N 122°16′21″W / 37.805302°N 122.272539°W / 37.805302; -122.272539 (NAD83). (The building still exists, but like the rest of the Bay Area, it has shifted northwest perhaps 0.6 meters in the last twenty years.) The United States Census Bureau says the city's total area is 78.0 square miles (202 km2), including 55.8 square miles (145 km2) of land and 22.2 square miles (57 km2) (28.48 percent) of water. Oakland's highest point is near Grizzly Peak Blvd, east of Berkeley, just over 1,760 feet (...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$82,120 to $111,348
Oakland, California area prices
were up 4.5% from a year ago