Contact Center Traffic and Scheduling Analyst, Sr. jobs in New Orleans, LA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Traffic Engineering Analyst
  • Alliance Transportation Group, LLC
  • Metairie, LA FULL_TIME
  • The Traffic Engineering Analyst performs professional engineering work by applying standard techniques, procedures, and criteria in carrying out routine engineering tasks under supervision.

    Responsibilities:
    The Traffic Engineering Analyst:
    • Performs traffic and transportation systems analysis, traffic impact analysis, and corridor studies.
    • Provides support to the professional engineering staff in the development of traffic and roadway plans and design.
    • Applies prescribed methods to complete limited and specific portions of the broader assignment.
    • Prepares preliminary analysis on a variety of technical tasks.
    • Evaluates data to assist in creating solutions to transportation issues.
    • Other duties as assigned.

    Required Qualifications:
    • Degree in civil engineering, planning or related field.
    • EIT certification or ability to acquire same within 3 months.
    • 0-6 years of progressive experience performing engineering duties similar to those listed above. Particular consideration is given to experience with Traffic Impact Analysis, corridor mobility and long-term improvement analysis, and signal/electrical design.
    • Knowledge of engineering software, programs, and methods used for duties described above.

    Desired Qualifications:
    • Experience using SYNCHRO, CORSIM, VISSIM and similar modeling software.
    • Experience with CADD software such as Microstation.
    • Knowledge of and familiarity with transportation manuals and regulations.


    Equal Opportunity Employer/Veterans/Disabled

  • 24 Days Ago

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Traffic Management Center Senior Operator - New Orleans
  • Serco North America
  • Orleans, LA FULL_TIME
  • Position Description Become a Traffic Management Center (TMC) Senior Operator in New Orleans, LA. Serco supports the Louisiana Department of Transportation and Development (DOTD) in their initiative t...
  • 23 Days Ago

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Traffic Management Center (TMC) Operator - New Orleans
  • Serco North America
  • Orleans, LA FULL_TIME
  • Position Description Looking for a career where you can make a difference every day? Discover this opportunity to become a Traffic Management Center (TMC) Operator in New Orleans, Louisiana. Serco sup...
  • 1 Month Ago

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Traffic Management Center (TMC) Area Supervisor - New Orleans
  • Serco North America
  • Orleans, LA FULL_TIME
  • Position Description Join Serco as a Traffic Management Center (TMC) Area Supervisor in New Orleans, LA! Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qu...
  • 24 Days Ago

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Traffic Management Center (TMC) Part-Time Operator - New Orleans
  • Serco North America
  • Orleans, LA PART_TIME
  • Position Description Looking for a career where you can make a difference every day? Discover this opportunity to become a Traffic Management Center (TMC) Part-time Operator in New Orleans, Louisiana....
  • 4 Days Ago

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Traffic Management Center (TMC) Area Supervisor - New Orleans
  • Serco North America
  • Orleans, LA FULL_TIME
  • Position Description : Join Serco as a Traffic Management Center (TMC) Area Supervisor in New Orleans, LA! Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking ...
  • 26 Days Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in New Orleans, LA area

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Data Scientist/ Java Developer(REMOTE)
  • SynergisticIT
  • Arabi, LA
  • SYNERGISTICIT is aware that the Job Market is Challenging due to almost 300,000 Tech Layoffs within the past year due to...
  • 3/28/2024 12:00:00 AM

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Police Recruit
  • New Orleans Police Department
  • New Orleans, LA
  • Kind of Work: *Upon successful completion of all phases of training, a Police Recruit will be promoted to a Police Offic...
  • 3/28/2024 12:00:00 AM

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Travel Physical Therapist - $2,093 per week
  • PRN Healthcare
  • New Orleans, LA
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in New Orleans, Louisiana. Job Descript...
  • 3/28/2024 12:00:00 AM

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Medicare Advantage Sales Coordinator
  • Bcbsla
  • Metairie, LA
  • Medicare Advantage Sales Coordinator Metairie , Louisiana We take great strides to ensure our employees have the resourc...
  • 3/28/2024 12:00:00 AM

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Travel Radiology Technologist - $1,762 per week
  • TRS Healthcare
  • New Orleans, LA
  • Supplemental Health Care is seeking a travel Radiology Technologist for a travel job in New Orleans, Louisiana. Job Desc...
  • 3/27/2024 12:00:00 AM

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Travel CT Technologist - $2,379 per week
  • TRS Healthcare
  • New Orleans, LA
  • Supplemental Health Care is seeking a travel CT Technologist for a travel job in New Orleans, Louisiana. Job Description...
  • 3/27/2024 12:00:00 AM

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Travel CT Technologist - $2,167 per week
  • TRS Healthcare
  • New Orleans, LA
  • Supplemental Health Care is seeking a travel CT Technologist for a travel job in New Orleans, Louisiana. Job Description...
  • 3/27/2024 12:00:00 AM

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Travel Nurse RN - Home Health - $1,947 per week
  • Adventist Health
  • Metairie, LA
  • Supplemental Health Care is seeking a travel nurse RN Home Health for a travel nursing job in Metairie, Louisiana. Job D...
  • 3/25/2024 12:00:00 AM

New Orleans (/ɔːrˈliːnz, ˈɔːrl(i)ənz/, locally /ˈɔːrlənz/; French: La Nouvelle-Orléans [la nuvɛlɔʁleɑ̃] (listen)) is a consolidated city-parish located along the Mississippi River in the southeastern region of the U.S. state of Louisiana. With an estimated population of 393,292 in 2017, it is the most populous city in Louisiana. A major port, New Orleans is considered an economic and commercial hub for the broader Gulf Coast region of the United States. New Orleans is world-renowned for its distinct music, Creole cuisine, unique dialect, and its annual celebrations and festivals, most notably ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$65,900 to $89,355
New Orleans, Louisiana area prices
were up 1.2% from a year ago