Contact Center Traffic and Scheduling Analyst, Sr. jobs in North Dakota
Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Traffic and Scheduling Analyst, Sr. jobs
FOIA Analyst
- Contact Government Services, LLC
-
Fargo, ND
FULL_TIME
-
FOIA AnalystEmployment Type: Full Time, Mid-LevelDepartment: Information Technology
CGS is seeking a FOIA Consultant to join our team supporting the legal mission of a large federal agency. This position will allow candidates to demonstrate expertise in processing FOIA requests, creating FOIA correspondence, and communicating negotiations, among additional relevant tasks.
CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Skills and attributes for success:- Receive, review, and analyze new and backlogged Freedom of Information Act (FOIA) requests.
- Intake incoming requests and prepare FOIA request folders.
- Enter request data in the FOIA tracking database.
- Draft response letters and other FOIA correspondence.
- Communicate and initiate negotiations with requesters, FOIA staff, sponsors (or regulated industry representatives), and contractors pertaining to records requested and associated information to be released.
- Serve as a liaison with requesters, and on rare occasions, other agencies and appellants, regarding records that may involve more than one (1) agency component/office.
- Coordinate searches for responsive documents and identify duplicate records.
- Review program records for responsiveness and offer release determinations.
- Ensure released materials do not contain information exempted under the applicable exemptions.
Qualifications:- Three (3) years of experience processing Freedom of Information Act (FOIA) requests.
- Demonstrated experience and knowledge of FOIA rules and regulations; specifically applying exemptions b(4), b(5), and b(6).
- Experience redacting records with trade secrets and confidential commercial information.
- Ability to read, write, speak, and understand English.
- Ability to work independently.
- Excellent oral and written communication skills.
- Ability to obtain a government security clearance.
Ideally, you will also have:- Prior federal government experience is valued.
- Experience with FOIA tools like FOIA EXPRESS.
- Experience using SecureRelease.
- Active security clearance preferred.
Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/
For more information about CGS please visit: https://www.cgsfederal.com or contact:Email: info@cgsfederal.com - 25 Days Ago
Contact Center Representative
- Town and Country Credit Union
-
Fargo, ND
FULL_TIME
- We're hiring Contact Center Representatives in Fargo, starting pay $17.00 per hour or higher based on experience an additional $5.00 per hour for Saturday shifts. Additionally, we are currently offeri...
- 1 Month Ago
Relativity Archiving Analyst
- Contact Government Services, LLC
-
Fargo, ND
FULL_TIME
- Relativity Archiving Analyst Employment Type: Full-Time, Experienced Department: Information Technology CGS is seeking a Relativity Archiving Analyst, who will be responsible for vetting Relativity wo...
- 25 Days Ago
Digital Forensic Analyst I
- Contact Government Services, LLC
-
Fargo, ND
FULL_TIME
- Digital Forensic Analyst Employment Type: Full-Time, Mid-Level Department: Forensics CGS is seeking a Digital Forensic Analyst whose primary focus will be on the preservation & collection of mobile de...
- 25 Days Ago
Document Management Analyst I
- Contact Government Services, LLC
-
Fargo, ND
FULL_TIME
- Document Management Analyst I Employment Type: Full Time, Entry-level Department: Legal Services Here at CGS, we are seeking an entry-level Document Management Analyst/ General Clerk to facilitate the...
- 25 Days Ago
Scheduling Coordinator - FT
- Bethel Lutheran Nursing & Rehabilitation Center
-
Williston, ND
FULL_TIME
- BLNRC is seeking a Full-Time Scheduling Coordinator for our Nursing Department. Must have a High School diploma or equivalent. Training/experience in clerical duties (filing, computer/phone apps, prin...
- 3 Days Ago
Contact Center Traffic and Scheduling Analyst, Sr. jobs at Popular Companies
Call Center Analyst
- Staff Management | SMX
-
Chicago, IL
- Job Description Job Description Calling all data detectives in Chicago! Are you passionate about using analytics to driv...
- 4/20/2024 12:00:00 AM
Information Technology Help Desk Contact Center Analyst - Honolulu
- Frontline Managed Services
-
Honolulu, HI
- Do you want to shift gears into a new IT career? We will steer your future towards the finish line! Frontline Managed Se...
- 4/20/2024 12:00:00 AM
Software Engineer - Python (Commodities)
- Innova Solutions
-
Houston, TX
- The ideal candidate will be responsible for development and support of the trade capture and risk management system for ...
- 4/20/2024 12:00:00 AM
Business Solutions Manager- Sales & Recruiting
- Roth Staffing
-
Timonium, MD
- Elevate Your Career While Making a Difference – Join the #1 Staffing Firm to Work for in the U.S.! Ultimate Staffing Ser...
- 4/20/2024 12:00:00 AM
CFP or CFA Wealth Advisor - Wealth Advisory / Financial Planning Experience Required
- Analog Capital Partners
-
- Company Description Analog Capital Partners centralizes investments, planning, and professional services for individuals...
- 4/20/2024 12:00:00 AM
Call Center Data Analyst
- Chicago Lighthouse
-
Chicago, IL
- Job Details Job Location: Chicago, IL Position Type: Full Time Education Level: High School/GED Salary Range: Undisclose...
- 4/18/2024 12:00:00 AM
Call Center Analyst
- Staff Management | SMX
-
Chicago, IL
- Calling all data detectives in Chicago! Are you passionate about using analytics to drive smart business decisions? We h...
- 4/17/2024 12:00:00 AM
Finance Director, Retail Wireless
- Dish Network
-
- **Finance Director, Retail Wireless** CAROUSEL_PARAGRAPH * Englewood, Colorado; Overland Park, Kansas; Roseland, New Jer...
- 4/16/2024 12:00:00 AM
About North Dakota
North Dakota is a Midwestern state of the United States. It borders Canada and lies at the center of the North American continent. The geographic center of North America is near the town of Rugby. Bismarck is the capital of North Dakota, and Fargo is the largest city.
Soil is North Dakota's most precious resource. It is the base of the state's great agricultural wealth. But North Dakota also has enormous mineral resources. These mineral resources include billions of tons of lignite coal. In addition, North Dakota has large oil reserves. Petroleum was discovered in the state in 1951 and quickly...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$66,903 to $90,714