Contact Center Traffic and Scheduling Analyst, Sr. jobs in Muncie, IN
Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Traffic and Scheduling Analyst, Sr. jobs
Work Scheduling Assistant-Assistant Sr.
- Indiana Michigan Power Company
-
Muncie, IN
FULL_TIME
- Job Posting End Date 05-03-2024 Please note the job posting will close on the day before the posting end date Job Summary Assist in the work scheduling process by assigning jobs to line servicer personnel and providing customer assistance for an assigned area. Job Description ESSENTIAL JOB FUNCTIONS: Under moderate to limited supervision: Perform duties assigned in the work scheduling process, including the assignment of jobs to line servicer personnel using management system applications. Develop schedules for line servicer and technician appointments. Communicate with customers and direct inquiries. Support adherence to standard work scheduling policies and procedures.Assist with outage management as needed.Provide administrative support as needed. MINIMUM REQUIREMENTS: Education requirements are listed below:High school diploma or GED required. Work Experience requirement listed below:3 years of post high school experience in utilizing administrative procedures and office equipment or the equivalent, normally obtained by progression through the Work Scheduling Rep Assc classification.Demonstrated proficiency with computers and computer programs, effective verbal and written communication skills required.P with eight years' experience in banking, corporate finance, or treasury OR a Bachelor's degree and ten years' related experience in treasury, banking, or cash management. OTHER REQUIREMENTS: Must be available to work overtime, call-out overtime and shift work, as required. Travel requirements are expected 10-25% of the timeAbility to demonstrate the following skills and competencies: Organizational and analytic/problem solving skills, Prioritization skills, Customer Focus and Teamwork. Strong verbal and written communication skills. Must be available for overtime when needed. Occasional travel may be required. Compensation Data Compensation Grade: SP20-003 Compensation Range: $21.07-26.34 USD Hear about it first! Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one. It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all aspects of the employer‐employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex, age, national origin, ethnicity, ancestry, veteran or military status, disability, genetic information, sexual orientation, gender identity, or any other basis prohibited by applicable law. When required by law, we must record certain information to be made part of an Affirmative Action Plan. Applicants for employment may also be invited to participate in the Affirmative Action Program by self-identifying their Race or Ethnic Identity. At American Electric Power, we provide more than electricity to our millions of customers - we energize possibilities. We're redefining the future of energy by reducing our carbon footprint, empowering the communities we serve and building an engaged, talented workforce. All while delivering the reliable service our customers expect. It’s an exciting time in the energy industry. Are you ready to be part of it? We’re looking for team members to help create the grid of the future. Learn more about our commitment to creating a supportive, inclusive work culture that values different experiences.
- 1 Day Ago
Union Traffic Control Flagger
- Wright traffic Control Inc (WTC)
-
Kokomo, IN
FULL_TIME
- Union Traffic Control Flagger Don't be stuck in an office every day, work outside! Traffic Control Just Got Smarter! Become a proud member of Wright Traffic Control, a union leader in professionalizin...
- Just Posted
Traffic control flagger
- Wright traffic Control Inc (WTC)
-
Kokomo, IN
FULL_TIME
- Union Traffic Control Flagger Don't be stuck in an office every day, work outside! Traffic Control Just Got Smarter! Become a proud member of Wright Traffic Control, a union leader in professionalizin...
- Just Posted
Union Traffic Control Flagger/Technician
- Wright traffic Control Inc (WTC)
-
Kokomo, IN
FULL_TIME
- Union Traffic Control Flagger Don't be stuck in an office every day, work outside! Traffic Control Just Got Smarter! Become a proud member of Wright Traffic Control, a union leader in professionalizin...
- 4 Days Ago
Behavior Analyst (BCBA)
- Lighthouse Autism Center
-
Castle, IN
FULL_TIME
- Description: $10,000 signing bonus! At Lighthouse Autism Center (LAC), we combine our values and clinical expertise to provide collaborative, compassionate care in order to promote the best outcomes f...
- 28 Days Ago
Board Certified Behavior Analyst
- Living Forward ABA Autism Center
-
Marion, IN
FULL_TIME
- Living Forward serves children with varying abilities, to help them live their best lives. We prioritize kindness, patience, and fun all while learning. Come be a part of something BIG! You will:Be pa...
- 24 Days Ago
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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Muncie, IN area
Travel Nurse RN - Labor and Delivery - $1,546 per week
- Hiring Now!
-
Bluffton, IN
- Supplemental Health Care is seeking a travel nurse RN Labor and Delivery for a travel nursing job in Bluffton, Indiana. ...
- 4/25/2024 12:00:00 AM
FT Customer Service Representative - Work From Home>
- ARIVE
-
Muncie, IN
- [Call Center / Remote] Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / 401k match / PTO - As a Cus...
- 4/25/2024 12:00:00 AM
Travel Nurse RN - Hospice - $2,042 per week
- Hiring Now!
-
Muncie, IN
- Supplemental Health Care is seeking a travel nurse RN Hospice for a travel nursing job in Muncie, Indiana. Job Descripti...
- 4/24/2024 12:00:00 AM
Travel Nurse RN - Med Surg - $1,918 per week
- Hiring Now!
-
Bluffton, IN
- Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Bluffton, Indiana. Job Descri...
- 4/24/2024 12:00:00 AM
Customer Service Sales Representative
- InsuraTec Services Group
-
Muncie, IN
- Customer Service Sales Representative Location: Remote, Virtual, Work From Home Experience Level: Entry-Level (No Experi...
- 4/24/2024 12:00:00 AM
Collection Specialist
- RNR Tire Express
-
Muncie, IN
- Job description The Assistant Collection position is a full-time opportunity offering a family atmosphere, great pay ($3...
- 4/24/2024 12:00:00 AM
Call Center Representative - Work From Home>
- MedMetrix
-
Muncie, IN
- [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Call Center Rep you'll: Respond to patient inqui...
- 4/23/2024 12:00:00 AM
Customer Service Specialist
- Rollins, Inc.
-
Muncie, IN
- ** Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO020774 Showing ...
- 4/21/2024 12:00:00 AM
About Muncie, Indiana
Muncie /ˈmʌnsi/ is an incorporated city and the seat of Delaware County, Indiana. It is located in East Central Indiana, about 50 miles (80 km) northeast of Indianapolis. The United States Census for 2010 reported the city's population was 70,085. It is the principal city of the Muncie metropolitan statistical area, which has a population of 117,671.
The Lenape (Delaware) people, who arrived in the area in the 1790s, founded several small villages, including one known as Munsee Town, along the White River. The small trading post, renamed Muncietown, was selected as the Delaware County seat and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$62,308 to $84,483
Muncie, Indiana area prices
were up 1.3% from a year ago
were up 1.3% from a year ago