Contact Center Traffic and Scheduling Analyst, Sr. jobs in Lowell, MA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Sr. Financial Analyst
  • Welch's
  • Concord, MA FULL_TIME
  • Grow with Welch's!

    Welch's is on a journey towards our bold ambition of being the global-leader of convenient, good for you fruit-based food and beverages. To turn this goal into a reality we need you and other exceptionally talented, agile, and innovative individuals who are eager to contribute to something extraordinary!

    At Welch's, we're not just offering a job; we're inviting you to be a part of a vibrant, authentic, and inclusive culture where you not only belong, but also have the opportunity to unleash the best, most authentic version of you.

    Position Summary:

    Welch's is hiring a Sr. Financial Analyst to be a driving force behind our supply chain success! Join us in spearheading financial analysis and strategic decision-making for key areas like Outbound/Inbound Freight, Warehousing, and Inventory management. Lead forecasting, planning, and monthly closing processes, influencing the future of Welch's financial performance. If you're a proactive analyst ready to make a big impact, this role is for you!

    Where You'll Work

    This role will be based out of our Concord, MA headquarters, the hub of our family-farmer owned manufacturing company. Immerse yourself in a dynamic workplace where innovation thrives and collaboration is key.

    Our company in-office schedule is designed to maximize collaboration & relationship building balanced with flexibility and well-being with 3 days in office and Thursdays/Friday being remote, flex days.

    What You'll Do:

    • Conduct thorough analysis of logistics operations and inventory management processes to identify areas for improvement and cost-saving opportunities.
    • Develop and maintain financial models to forecast logistics expenses, inventory turnover, and working capital requirements.
    • Collaborate with cross-functional teams including supply chain, operations, and procurement to gather data and insights for analysis.
    • Monitor key performance indicators (KPIs) related to logistics and inventory, and provide regular reporting and insights to management.
    • Preparation of annual budgets, quarterly forecasts, and long-term strategic plans, with a focus on logistics and inventory-related expenses.
    • Perform variance analysis to explain deviations from budgeted or forecasted targets and recommend corrective actions as needed.
    • Evaluate the financial impact of proposed changes to logistics processes, such as transportation routes, warehouse configurations, and inventory levels.
    • Support ad-hoc financial analysis and special projects as assigned by management, contributing to overall business strategy and decision-making.
    • Stay updated on industry trends, best practices, and regulatory changes affecting logistics and inventory management, and provide recommendations for continuous improvement.
    • Ensure accounting controls are in place and balance sheet accounts are properly reconciled.
    • Identify opportunities to streamline, automate, and improve current processes to eliminate manual work and focus on the analytics transforming data into information.

    Who You Are:

    • You have a solid understanding of logistics and inventory management principles, including familiarity with transportation modes, warehousing practices, and inventory valuation methods.
    • Highly skilled in both accounting and analysis with attention to detail and ability to interpret complex data sets.
    • A dynamic self-starter who is an innovative and tenacious problem-solver with decision-making capabilities.
    • A true business partner, who uses effective verbal and written communication skills to build relationships, understand the business, and deliver insight that links financial reports to business strategies.
    • Proven track record of effectively managing large volumes of data to derive meaningful business insight from it, using keen organizational skills and excellent systems and Excel experience.
    • A high performer who can independently balance multiple competing priorities and tight deadlines in a demanding, fast-changing environment.
    • An agile learner, focused on continuous process improvement and opportunities to simplify, standardize, and streamline.
    • A team player willing to participate in and/or lead a variety of projects.

    What You'll Need:

    • Bachelor's degree in Finance/Accounting/Business or related field.
    • 5-7 years of analysis experience with a minimum of 2 years in supply chain/ logistics
    • Demonstrated ability to link and analyze operational metrics to financial performance
    • Advanced Excel skills, and ability to grasp new systems quickly
    • Strong planning, organizational, analytical, communication, and networking skills
    • Prior experience working with Uber/Transplace/3PL Provider a plus
    • Prior experience with ERP upgrade / implementation a plus

    At Welch's we value diversity, a passion for what you do, and a commitment to continuous learning. Even if you do not feel you meet every requirement listed, but this role aligns with your strengths and goals we encourage you to apply. Join us and contribute to something extraordinary.

    Welch's is an Equal Employment Opportunity Employer. We recognize the importance of diversity in hiring and building a dynamic, strong workforce. We are committed to the prevention of employment discrimination based on race, religion, color, sex, gender identity, national origin, age, marital status, disability and/or military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

    What You'll Enjoy:

    • Organization with a bold, clear purpose & vision for the future
    • Inclusive Culture: Be a part of an inclusive workplace where you not only belong but also have the opportunity to be the best version of yourself
    • Passionate Community: You are encouraged to have a voice, share your opinions, and have individual impact on the success of the business
    • Hybrid work model: Flexible & collaborative work environment to maximize well-being & success
    • Paid Time Off and Holidays: Available immediately for you to enjoy time away from the office to rest and recharge
    • Paid Volunteer Time Off: 40 hours of paid volunteer time for all non-union employees
    • Development & Advancement: Formal and informal opportunities to develop and grow your career
    • Compensation Package Consisting of Competitive Base Salary and Annual Incentive Plan (Bonus)
    • 401K plan with Generous Company Match
    • Flexible Benefits from your first day: Choose the benefits that meet your needs and preferences
      • Health, Dental & Vision Insurance
      • Health Savings Accounts
      • Life and accident insurance
      • Employee Assistance Programs
      • Tuition reimbursement program
      • Additional benefits available through Perks at Work
    • Paid parental (and adoption) leave - Available after 12 months of employment

    Welch's offers more than just a job - it's an opportunity to grow, innovate, and make a global impact with a passionate community.



  • 21 Days Ago

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4.3. Sr. Financial Analyst
  • Phoenix Tailings
  • Burlington, MA FULL_TIME
  • About Phoenix TailingsPhoenix Tailings is the world’s first clean mining and metals production company. Each year, the mining industry discards over 200 billion tons of waste (tailings) and produces m...
  • 10 Days Ago

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Financial Analyst
  • LOWELL COMMUNITY HEALTH CENTER
  • Lowell, MA FULL_TIME
  • The Financial Analyst is a new organizational role presenting significant opportunities to drive financial performance. This strategic role will design, prepare, and track various analyses. Examples i...
  • 1 Month Ago

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Sr. Oracle Fusion Business Analyst - Financials
  • Request Technology, LLC
  • Chelmsford, MA FULL_TIME
  • Job Details***We are unable to sponsor as this is a permanent full-time role******Onsite 5 days a week***A prestigious company is looking for a Sr. Oracle Fusion Business Analyst Financials. This role...
  • 15 Days Ago

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Marketing Operations Analyst
  • Tripleseat Career Center
  • Concord, MA FULL_TIME
  • Tripleseat is a leading event management and sales platform that empowers hotels, restaurants, and unique venues to streamline their operations and boost their event bookings. Our innovative software ...
  • 1 Month Ago

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Health Data Analyst- Clinical Informatics
  • Lowell Community Health Center
  • Lowell, MA FULL_TIME
  • Company DescriptionBased in the heart of downtown Lowell, Lowell Community Health Center is currently hiring for a Health Data Analyst within in Clinical Informatics DepartmentWith nearly 400 employee...
  • 1 Month Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Lowell, MA area

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IT - Service - Lab Computing Analyst
  • Pyramid Consulting, Inc.
  • Boston, MA
  • Immediate need for a talented Lab Computing Analyst. This is a 08+ Monthscontract opportunity with long-term potential a...
  • 4/26/2024 12:00:00 AM

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Behavior Technician
  • Key Connections ABA Services LLC
  • Chelmsford, MA
  • Job Description Job Description Are you a Behavior Technician, enrolled in a Master's ABA Program? Are you looking to ga...
  • 4/26/2024 12:00:00 AM

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Outsourcing Delivery Analyst - Tax Information Reporting
  • Markit Ltd
  • Andover, MA
  • Outsourcing Delivery Analyst - Tax Information Reporting in Andover - Brickstone Square **Outsourcing Delivery Analyst -...
  • 4/25/2024 12:00:00 AM

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Local Contract School Services - Special Education Teacher - $50 per hour
  • Hiring Now!
  • Chelmsford, MA
  • Supplemental Health Care is seeking a School Services Special Education Teacher for a local contract job in Chelmsford, ...
  • 4/25/2024 12:00:00 AM

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Sales Internship Program
  • ALKU
  • Durham, NH
  • This is an On-Site position Summer 2024 - June 3, 2024 ALKU is looking for dynamic, motivated individuals to join the AL...
  • 4/24/2024 12:00:00 AM

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Government Project Management Analyst
  • dataCon, Inc
  • Lowell, MA
  • Job Description Job Description Government Project Management Analyst Why dataCon We build the world’s most powerful, co...
  • 4/24/2024 12:00:00 AM

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Government Project Management Analyst
  • dataCon, Inc
  • Chelmsford, MA
  • Job Description Job Description Government Project Management Analyst Why dataCon We build the world’s most powerful, co...
  • 4/24/2024 12:00:00 AM

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Behavior Technician (BT)
  • Alee Behavioral Healthcare
  • Lowell, MA
  • Job Description Job Description ******This job will be located in North Andover, MA****** Do you want to create a bright...
  • 4/22/2024 12:00:00 AM

Lowell is a city in the U.S. Commonwealth of Massachusetts. Located in Middlesex County, Lowell (along with Cambridge) was a county seat until Massachusetts disbanded county government in 1999. With an estimated population of 109,945 in 2014, it is the fourth-largest city in Massachusetts, and the second-largest in the Boston metropolitan statistical area. The city is also part of a smaller Massachusetts statistical area called Greater Lowell, as well as New England's Merrimack Valley region. Incorporated in 1826 to serve as a mill town, Lowell was named after Francis Cabot Lowell, a local fi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$73,729 to $99,969
Lowell, Massachusetts area prices
were up 1.6% from a year ago