Contact Center Traffic and Scheduling Analyst, Sr. jobs in Lompoc, CA

Overview

American Communications Solutions and By Light Professional IT Services, together as Full Spectrum Operations (FSO) are hiring dedicated and talented IT professionals under the Eastern Western Operational Communications Services (EWOCS) contract. EWOCS provides reliable high-quality communications and innovative IT solutions for the Guardians, Airmen, and Government agencies assigned to Patrick Space Force Base, Cape Canaveral Space Force Station, and Vandenberg Air Force Base. Be a part of the team that delivers excellence in national missile defense, human space flight, space launch, and combat rescue!

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Responsibilities

• Effectively responds to service tickets submitted by customers requesting network infrastructure support
• Maintain and troubleshoot network infrastructure components and systems, which include wired and wireless networks, voice systems and security systems
• Manages and administers VoIP system using Cisco Unified Communications Manager and voicemail and gateways
• Create and maintains Standard Operating Procedures (SOPs) as it relates to network, voice systems and security camera systems processes
• Configures and deploys network infrastructure devices including routers, switches, UPS, phones, and wireless hardware.
• Configures network infrastructure devices to ensure efficient and reliable operation fulfilling objectives and processes with minimal downtime and/or interruption to ongoing operations
• Maintaining compliance to the Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIGs)
• Utilizes various network infrastructure software applications to monitor, analyze, configure, and troubleshoot infrastructure components as needed
• Practice asset management including physical inventories, maintenance of network infrastructure component inventory and related documentation and technical specifications information 
• Monitors and tests network infrastructure performance and provide performance statistics and reports
• Manages and administers LAN/WAN network infrastructure using networking management systems
• Manages and administers wireless network components access points

Required Experience/Qualifications

• IAT Level II certification (Security CE) and one other common computing environment certificate like CCNA, CCNP, etc.
• Robust network troubleshooting skills
• Self-starter and display the ability to handle multiple responsibilities
• Ability to work under pressure and meet deadlines
• Ability to manage multiple projects and be capable of working in an environment where work priorities can change rapidly
• Proficient verbal and written communication skills in working with technical and non-technical people
• Ability to develop and maintain collaborative relationships among all levels of an organization
• Ability to work effectively in a team-based environment and a demonstrated willingness to support Team on all levels to get the job done

Preferred Experience/Qualifications

• BS and 3 years, or AS and 5 years of experience preferred
• Experience or working knowledge of network infrastructure systems such as VoIP systems, Security Systems, LAN and WAN switches and routers
• Installing network equipment and connecting end devices
• Experience with Cisco IOS XE
• Understanding of voice, data & video Quality of Service (QoS)
• Access control list (ACLs), TCP/IP, VLANs, Port Security, IP Multicast, VRFs, and OSPF
• Understanding of 802.1X Authentication
• Network Management Systems (SolarWinds)
• Identity and access control policy platforms (Cisco Identity Services Engine (ISE)

Special Requirements/Security Clearance

• DoD Active Secret Clearance