Contact Center Traffic and Scheduling Analyst, Sr. jobs in Leominster, MA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Traffic Control Technician
  • Titan Traffic Control LLC
  • Marlborough, MA FULL_TIME
  • ho we are

    Titan Traffic Control is a full-service traffic control services company offering cost-effective and reliable traffic control management services, while maintaining the highest level of road traffic safety for our employee’s, our customers, and all roadway users.

    • 6 months - 1 year of experience, preferred
    • Valid driver’s license, ability to report directly to job site in personal vehicle
    • ATTSA Traffic Control Technician Certified, preferred
    • ATTSA Flagger Certified, required
    • Must be available to work any shift
    • The ability to travel up to 25% of the time, including overnight(s)

    What we expect

    Job Description

    As a Traffic Control Technician, you are responsible for providing safe, courteous, and authoritative directions to traffic seeking passage through work zones. You will also be responsible for placing barricades, sign boards, and traffic cones.

    Specifically, you would be responsible for performing the following tasks to the highest standards:

    • Maintaining the flow of traffic around the construction sites
    • Closing the lanes in case of emergency and maintenance work
    • Directing the vehicles as and when required
    • Setting up traffic cones, and signs around the site
    • Removing the barricades, traffic cones, and sign boards after completion of work
    • Contacting team members about the traffic concerns if any
    • Informing the Construction Workers regarding any traffic issues
    • Communicating efficiently with the other Flaggers via handheld devices
    • Using hand signals and signs to direct the traffic

    What we offer

    Your benefits will include a competitive compensation plan and paid time off benefit. After 90 days you may enroll in Titan Traffic Control’s, Health & Welfare benefit plans, depending on eligibility. We look forward to reviewing with you the specific benefits you would receive as a Titan Traffic Control employee. The above information is provided as a highlight of the major benefits offered to most full-time team members, this is not a summary plan description or official plan document.

    EOE/AA/Disabled/Veterans

  • 2 Days Ago

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Traffic Control Supervisor
  • Titan Traffic Control LLC
  • Marlborough, MA FULL_TIME
  • Who we are Titan Traffic Control is a full-service traffic control services company offering cost-effective and reliable traffic control management services, while maintaining the highest level of roa...
  • 2 Days Ago

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Analyst, Sr. Financial
  • Wind River Environmental LLC
  • Marlborough, MA FULL_TIME
  • Position Overview: Reporting to the Vice President, Finance, the Sr. Financial Analyst is a highly visible and integral member of the FP&A team. The Senior Financial Analyst is responsible for leading...
  • 22 Days Ago

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Sr. Financial Analyst
  • Robert Half
  • Mishawaka, IN OTHER
  • Position Overview:As a Senior Financial Analyst, you will play a crucial role in driving financial insights and supporting strategic decision-making within the organization. The ideal candidate will p...
  • 28 Days Ago

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Sr. Financial Analyst
  • Saint-Gobain High Performance Solutions - Life Sciences, Composites & Mobility
  • Worcester, MA FULL_TIME
  • Why do we need you ? The Financial Analyst's primary function is to analyze sales to understand and provide insights on key drivers, including: price realization, book to invoiced sales, sales mix, ne...
  • 2 Months Ago

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Financial Analyst/Sr. Financial Analyst - REMOTE
  • UMass Med School
  • Shrewsbury, MA FULL_TIME
  • Financial Analyst/Sr. Financial Analyst - REMOTE Minimum Salary US-MA-Shrewsbury Job Location 3 weeks ago(1/11/2024 10:10 AM) Requisition Number 2024-45258 # of Openings 1 Posted Date Day Shift Exempt...
  • 19 Days Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Leominster, MA area

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Customer Support Rep NH
  • Fidelity Investments
  • Merrimack, NH
  • Job Description: Are you ready to Launch into a career at Fidelity? If so, please consider joining our customer service ...
  • 4/18/2024 12:00:00 AM

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Customer Support Associate NH
  • Fidelity Investments
  • Merrimack, NH
  • Job Description: Are you ready to Launch into a career at Fidelity? If so, please consider joining our customer service ...
  • 4/18/2024 12:00:00 AM

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Information Technology Infrastructure Engineer
  • Net2Source Inc.
  • Ayer, MA
  • Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our a...
  • 4/17/2024 12:00:00 AM

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Sr Outsourcing Delivery Analyst
  • Markit Ltd
  • Andover, MA
  • Sr Outsourcing Delivery Analyst in Andover - Brickstone Square **Sr Outsourcing Delivery Analyst** CTI Tax Solutions of ...
  • 4/16/2024 12:00:00 AM

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Travel Surgical Technologist - $1,853 per week
  • Hiring Now!
  • Gardner, MA
  • Trustaff Allied is seeking a travel Surgical Technologist for a travel job in Gardner, Massachusetts. Job Description & ...
  • 4/16/2024 12:00:00 AM

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Outsourcing Delivery Analyst - Tax Information Reporting
  • Markit Ltd
  • Andover, MA
  • Outsourcing Delivery Analyst - Tax Information Reporting in Andover - Brickstone Square **Outsourcing Delivery Analyst -...
  • 4/15/2024 12:00:00 AM

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Sales Internship Program
  • ALKU
  • Amherst, MA
  • This is an On-Site position Summer 2024 - June 3, 2024 ALKU is looking for dynamic, motivated individuals to join the AL...
  • 4/14/2024 12:00:00 AM

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Principal Solution Architect (REMOTE)
  • The Hanover Insurance Group, Inc.
  • Worcester, MA
  • For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters th...
  • 4/14/2024 12:00:00 AM

Leominster (/ˈlɛmənstər/ LEM-ən-stər) is a city in Worcester County, Massachusetts, United States. It is the second-largest city in Worcester County, with a population of 40,759 at the 2010 census. Leominster is located north of Worcester and west of Boston. Both Route 2 and Route 12 pass through Leominster. Interstate 190, Route 13, and Route 117 all have starting/ending points in Leominster. Leominster is bounded by Fitchburg and Lunenburg to the north, Lancaster to the east, Sterling and Princeton to the south, and Westminster to the west. According to the United States Census Bureau, the c...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$71,161 to $96,487
Leominster, Massachusetts area prices
were up 1.6% from a year ago