Contact Center Traffic and Scheduling Analyst, Sr. jobs in Lake Charles, LA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Contact center agent
  • Vyve Broadband
  • Charles, LA FULL_TIME
  • A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers.

    Residential services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice.

    Vyve Business Services provides optical Ethernet, PRI and hosted voice services to the business community. Together, Eagle, Vyve and Northland serve areas of Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming.

    Omni Channel Agent This is an exciting remote opportunity. The primary function of the Call Center Agent is to utilize sales, customer service and technical skills to assist Vyve Broadband’s customers in locations located throughout the country.

    Our call center operates 24 hours a day, 7 days a week, due to this the shift schedules will vary. This position is responsible for assisting customers with : Finding and purchasing Vyve products and services, Billing inquiries and processing payments, and Troubleshooting basic technical issues they have with their phone, internet or cable services.

    A focus on sales, billing or customer support will depend on departmental needs. We are looking for individuals who can provide high quality sales and customer service experiences catered to each customer, while recommending solutions based on customer needs.

    Responsibilities Supports customers via Social Media Facebook, Twitter & Google Reviews Provides customer support via Live Chat and SMS Texts Billing, Technical, Upgrades, Escalations, General Inquiries Supports customers via Email Billing, Technical, Escalations, Sales, Upgrades, Outages Website Inquiries- Submissions Outbound calls as needed for resolution Researches and responds to customer escalations through various channels Able to partner and work with other departments on escalations / resolutions Able to work in a team environment and self- direct Works with moderate supervision / guidance Experience 6 Months of customer service experience at Vyve.

    1 year Customer Service experience Requirements Working knowledge of GLDS, RPX, NOMS, Salesforce and Decision Tree Ability to keep a High level of Confidentiality Ability to show strong levels of emotional intelligence and control Exceptional reading comprehension, grammar, spelling and punctuation Ability to show strong attention to detail, organization, efficiency, and urgency in day -to-day deliverables.

    Ability to deliver effective and accurate verbal, nonverbal and written communication Ability to listen well, show flexibility in thinking, empathy, patience, and respect to everyone Ability to prioritize, memorize / recall while multitasking Ability to research, analyze data, situations, and risks Ability to use critical thinking to make sound, unbiased decisions when handling customer escalations Punctual, regular, and consistent attendance Knowledge of Microsoft Office applications such as Word, Excel and Power Point.

    What’s in it for you Culture. A fun and supportive team to be a part of Support. Supervisors and managers that care about your personal success and growth Advancement.

    Significant training and assistance to be successful Benefits. Subsidized medical, dental, vision plan. Voluntary life insurance and disability coverage are available.

    Company paid life insurance, vacation, holiday and sick pay. Future. 401k to help set you up in life and time-off with pay to enjoy your life (after meeting employment eligibility) Compensation.

    Base pay plus commission that puts you in the driver’s seat of how much you earn Courtesy Services. Employees living within our serviceable areas are eligible for free or reduced priced Internet, video and voice services.

    Equal Opportunity Employer. Pre-employment drug test, motor vehicle record and background check required. Vyve Broadband, Northland Communications, and Eagle Broadband are equal opportunity employers and do not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law. Powered by JazzHR

    Last updated : 2024-03-08

  • 16 Days Ago

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SR ANALYST-INFO SYSTEMS
  • PCA
  • DeRidder, LA FULL_TIME
  • Responsibilities:Provides design and program support for business applications systems development. Responsible for research, analysis, system design, coding, testing, debugging and documentation. Pro...
  • 20 Days Ago

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SR ANALYST-INFO SYSTEMS
  • Packaging Corporation of America
  • Deridder, LA FULL_TIME
  • SR ANALYST-INFO SYSTEMS DeRidder, LA 70634, USA Req #8860 Monday, September 25, 2023 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated ...
  • 23 Days Ago

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Representative scheduling
  • CHRISTUS Ochsner St Patrick Hospital
  • Charles, LA FULL_TIME
  • Job Description Summary : Patient Access / Pre-Access Representatives facilitate a welcome and easy access to the facility and are responsible for establishing an encounter for any patient who meets t...
  • 20 Days Ago

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Traffic control
  • Good Guard Security
  • Sulphur, LA FULL_TIME
  • As a Traffic Control Security Guard you will : Effectively control and direct vehicular and pedestrian traffic within designated areas, ensuring a smooth and orderly flow; Maintain constant vigilance ...
  • 16 Days Ago

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Cna community center
  • Calcasieu Community Care Center
  • Charles, LA FULL_TIME
  • CNA* $14-$15 per hour* Shift Diff-$1 after 2p* Are you ready to join an organization that has a reputation for outstanding leadership, innovation, and industry expertise. Our employees use their creat...
  • 2 Days Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Lake Charles, LA area

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Steward>
  • Caesars Entertainment
  • Westlake, LA
  • Caesars Entertainment - Horseshoe Lake Charles [Busser / Porter / Cleaner] As a Steward at Caesars Entertainment, you'll...
  • 3/28/2024 12:00:00 AM

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FT Customer Service Agent (Work From Home)>
  • Destinee Travel
  • Lake Charles, LA
  • [Customer Support / Remote] Anywhere in U.S. / Up to $65K per year / Extremely flexible hours - As a Customer Service Ag...
  • 3/28/2024 12:00:00 AM

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FT Customer Solutions Representative (Work From Home)>
  • Master Lock
  • Lake Charles, LA
  • [Call Center / Remote] - Anywhere in U.S. / $17.79 per hour / Medical, dental & vision / 401K / PTO / Equipment provided...
  • 3/28/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Lake Charles, LA
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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Contact Center Associate - Work From Home>
  • Frontdoor
  • Lake Charles, LA
  • [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k matching - As a Contact Ce...
  • 3/28/2024 12:00:00 AM

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Patient Access Representative, Scheduling - Part time
  • CHRISTUS Health
  • Lake Charles, LA
  • Description Summary: Patient Access / Pre-Access Representatives facilitate a welcome and easy access to the facility a...
  • 3/27/2024 12:00:00 AM

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Project Controls Analyst
  • Black & Veatch
  • Westlake, LA
  • **Project Controls Analyst** Date: Mar 7, 2024 Location: Overland Park, KS, US US Ann Arbor, MI, US Burlington, MA, US H...
  • 3/26/2024 12:00:00 AM

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Business Intelligence Analyst
  • Black & Veatch
  • Westlake, LA
  • **Business Intelligence Analyst** Date: Mar 18, 2024 Location: US Company: Black & Veatch Family of Companies **Together...
  • 3/26/2024 12:00:00 AM

Lake Charles (French: Lac Charles) is the fifth-largest incorporated city in the U.S. state of Louisiana, located on Lake Charles, Prien Lake, and the Calcasieu River. Founded in 1861 in Calcasieu Parish, it is a major industrial, cultural, and educational center in the southwest region of the state. As of the 2010 census, the population was 71,993. Lake Charles is the principal city of the Lake Charles Metropolitan Statistical Area, having a population of 202,040. It is the larger principal city of the Lake Charles-Jennings Combined Statistical Area, with a population of 225,235. The 2010 pop...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$60,996 to $82,706
Lake Charles, Louisiana area prices
were up 1.2% from a year ago