Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Full time position in the Centralized Scheduling Dept.
Responsible for performing all functions necessary to obtain verification and pre-certification on all scheduled patients through EEDI. Accountable for accuracy of all insurance benefits/pre-certification information prior to scheduling a patient.
Essential Duties & Responsibilities:
Education: High School Diploma/GED required.
Experience: 1 year experience in Scheduling/Admissions
Additional Experience Preferred: Medical Coding and Medical Terminology
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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Lafayette, LA area