Contact Center Traffic and Scheduling Analyst, Sr. jobs in La Place, LA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Traffic Engineering Analyst
  • Alliance Transportation Group, LLC
  • Metairie, LA FULL_TIME
  • The Traffic Engineering Analyst performs professional engineering work by applying standard techniques, procedures, and criteria in carrying out routine engineering tasks under supervision.

    Responsibilities:
    The Traffic Engineering Analyst:
    • Performs traffic and transportation systems analysis, traffic impact analysis, and corridor studies.
    • Provides support to the professional engineering staff in the development of traffic and roadway plans and design.
    • Applies prescribed methods to complete limited and specific portions of the broader assignment.
    • Prepares preliminary analysis on a variety of technical tasks.
    • Evaluates data to assist in creating solutions to transportation issues.
    • Other duties as assigned.

    Required Qualifications:
    • Degree in civil engineering, planning or related field.
    • EIT certification or ability to acquire same within 3 months.
    • 0-6 years of progressive experience performing engineering duties similar to those listed above. Particular consideration is given to experience with Traffic Impact Analysis, corridor mobility and long-term improvement analysis, and signal/electrical design.
    • Knowledge of engineering software, programs, and methods used for duties described above.

    Desired Qualifications:
    • Experience using SYNCHRO, CORSIM, VISSIM and similar modeling software.
    • Experience with CADD software such as Microstation.
    • Knowledge of and familiarity with transportation manuals and regulations.


    Equal Opportunity Employer/Veterans/Disabled

  • 1 Month Ago

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Traffic Management Center (TMC) Operator - New Orleans
  • Serco North America
  • Orleans, LA FULL_TIME
  • Position Description Looking for a career where you can make a difference every day? Discover this opportunity to become a Traffic Management Center (TMC) Operator in New Orleans, Louisiana. Serco sup...
  • 3 Days Ago

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Sr. Financial Analyst
  • Laborde Products, Inc.
  • Covington, LA FULL_TIME
  • Laborde Products is currently seeking a Sr. Financial Analyst to join our growing team in Covington, LA. In this role you will perform advanced financial analysis work and provide leadership and guida...
  • 13 Days Ago

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Traffic Management Center (TMC) Area Supervisor - New Orleans
  • Serco North America
  • Orleans, LA FULL_TIME
  • Position Description Join Serco as a Traffic Management Center (TMC) Area Supervisor in New Orleans, LA! Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qu...
  • 1 Month Ago

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Traffic Management Center (TMC) Part-Time Operator - New Orleans
  • Serco North America
  • Orleans, LA PART_TIME
  • Position Description Looking for a career where you can make a difference every day? Discover this opportunity to become a Traffic Management Center (TMC) Part-time Operator in New Orleans, Louisiana....
  • 1 Month Ago

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Traffic Management Center (TMC) Area Supervisor - New Orleans
  • Serco North America
  • Orleans, LA FULL_TIME
  • Position Description : Join Serco as a Traffic Management Center (TMC) Area Supervisor in New Orleans, LA! Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking ...
  • 1 Month Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in La Place, LA area

LaPlace ( /lə ˈplɑːs/) is a census-designated place (CDP) in St. John the Baptist Parish, Louisiana, United States, situated along the east bank of the Mississippi River, in the New Orleans metropolitan area. The population was 32,134 at the 2010 census. LaPlace is the southern terminus of Interstate 55, where it joins with Interstate 10, and of US 51, where it terminates at the junction with US 61. LaPlace is located 25 miles (40 km) west of New Orleans. LaPlace is located at 30°4′30″N 90°29′6″W / 30.07500°N 90.48500°W / 30.07500; -90.48500 (30.075025, -90.484896) and has an elevation of 1...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$64,673 to $87,690
La Place, Louisiana area prices
were up 1.2% from a year ago