Contact Center Traffic and Scheduling Analyst, Sr. jobs in Louisiana

JOB FUNCTIONS

ESSENTIAL JOB FUNCTIONS include, but are not limited to:

1.         Analyzes and evaluates present and proposed business procedures or problems to define data processing needs within assigned functional area(s).

PERFORMANCE STANDARDS:

Researches and recommends hardware and software development, purchase, and use. Provides guidance to other technical personnel when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise. Works as a team member with other technical staff, such as networking to ensure connectivity and compatibility between systems. Conducts technical research on system upgrades to determine feasibility, cost, time required, and compatibility with current system.

2.         Provides application support to ensure functionality in assigned area(s).

PERFORMANCE STANDARDS:

Installs software version upgrades and/or service packs as needed within specified timeframes, including testing, debugging and conversions. Prepares and maintains appropriate documentation, as required. Functions as lead for updating and maintaining applications as assigned. Researches and resolves problems and/or software limitations, as necessary to maintain functionality of the applications. Develops and/or produces complex reports as needed (daily, weekly, month-end, etc.). Strategically plans system downtime to minimize any disruptions to the normal course of business.

3.         Serves as resource for application users within assigned functional area(s).

PERFORMANCE STANDARDS:

Serves as primary liaison between software vendor(s) and internal customers and keeps all abreast of program updates, added features, problems error resolution, etc. Designs, develops, and implements training programs for internal customers for software utilization and customized report development as needed. Constantly increases knowledge of applicable software applications and/or functional area(s), through classes, seminars, and all available training opportunities. Actively participates in departmental meetings, to gain knowledge and apply such knowledge to use software applications more effectively and efficiently.

4.         Performs all other duties as assigned.

EXPERIENCE REQUIREMENTS

Eight years experience in systems analyst role.

2 – 5 years in related field.

EDUCATIONAL REQUIREMENTS

Bachelor’s Degree plus at least 5 years of experience in data analytics , or Master’s Degree plus at least 3 years of experience in data analytics, or PhD..

SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS

At least 5 years of experience with MS SQL Server, SSRS, SSIS.

At least 3 years of experience with Power BI, Tableau or Spotfire.

Full-Time