Contact Center Traffic and Scheduling Analyst, Sr. jobs in Irvine, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Contact Center Representative-OB2
  • Dental Implants GPS - REMOTE
  • Point, CA FULL_TIME
  • We are looking for a highly motivated contact center agent who is motivated by helping people change their lives and being highly compensated for it! If you have a passion for self development, are of a growth mindset, and have an unstoppable drive to be a top performer then you are a great fit for our team.

    What we offer:

    • Fully Remote Position
    • Schedule: Monday - Saturday 7:30am - 3:30pm. Two Saturdays per month.
    • Hourly wage: $22 - $24 per hour plus bonus.

    What we do

    When patients first come to our practice they are broken. They feel that their confidence and self esteem has left them and their life is severely impacted. We meet them where they are at and bring them to a place of confidence, joy, happiness and their overall life improves! we do that by restoring their smile in one day with the GPS procedure.

    Some of your duties may include:

    • Managing a book of business
    • Inbound, and outbound calls
    • Exemplifying an emotionally intelligent call
    • Creative texting campaign
    • Making 100 OBC's per day
    • Run and submit weekly reports
    • Learn and perform a specific sales model
    • Debrief calls to stay on top of call quality
    • Convert at 20% or higher
    • Track and interperate KPI's

    We offer a competitive salary with a great bonus structure. We pride ourselves on working hard to provide help to our patients and communities, for that reason we offer an outstanding benefit package including medical insurance benefits, paid vacation, paid holidays and 401k contributions.

  • 4 Days Ago

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Contact Center Representative
  • Animal Dermatology Group Inc
  • Newport, CA FULL_TIME
  • DescriptionAnimal Dermatology Group (ADG) is the largest veterinary dermatology business in the U.S., providing the highest quality of specialty care to pets with acute and chronic skin conditions. AD...
  • 6 Days Ago

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Contact Center | CTI Concepts
  • TestingXperts
  • Newport, CA FULL_TIME
  • Company DescriptionWe are directly work with Infosys.Established in 1981, Infosys is a NYSE listed global consulting and IT services company with more than 198,000 employees. From a capital of US$ 250...
  • 13 Days Ago

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Sr. Traffic Engineer
  • AECOM
  • Orange, CA FULL_TIME
  • Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming s...
  • 6 Days Ago

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Contact Center Training & Quality Manager
  • WSP USA
  • SCENIC AVE, CA OTHER
  • This Opportunity WSP is currently initiating a search for a Full-Time Contact Center Training & Quality Manager . This position will be based out of Costa Mesa, CA. The Training & Quality Manager is r...
  • 3 Days Ago

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Member Contact Center Rep 1
  • Nuvision Federal Credit Union
  • Huntington, CA PART_TIME
  • The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to: phones, e-mail, web...
  • 1 Month Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Irvine, CA area

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AVP (Manager) - Portfolio Analytics
  • Ledgent Technology
  • Newport Beach, CA
  • Alternative Investment Manager client is seeking an AVP Portfolio Analytics Management in West Hartford, CT!! Title - AV...
  • 3/28/2024 12:00:00 AM

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Group Reservations Coordinator
  • Marriott Laguna Cliffs Resort
  • Dana Point, CA
  • Job Summary: The Group Reservations Coordinator works closely with Sales & Marketing Accounting Conference Services and ...
  • 3/27/2024 12:00:00 AM

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Customer Service Analyst II, CIS
  • The Judge Group
  • Diamond Bar, CA
  • At Niagara, we re looking for Team Members who want to be part of achieving our mission to provide our customers the hig...
  • 3/27/2024 12:00:00 AM

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Customer Service Analyst
  • Sparibis
  • Pomona, CA
  • Title:Customer Service AnalystLocation:Pomona, CA**Location:** Must be onsite in Pomona, CA (Remote during COVID) **Year...
  • 3/27/2024 12:00:00 AM

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Customer Service Analyst
  • Yogananda
  • Glendale, CA
  • **Position Summary** Answer Membership Services calls and emails from members and contacts throughout the world. Review ...
  • 3/27/2024 12:00:00 AM

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Lab - Phlebotomist
  • All Medical Personnel
  • Newport Beach, CA
  • Position: Phlebotomist Schedule: 7am-4pm Monday-Friday with rotating Saturdays. Must have CPT1 certification for Califor...
  • 3/27/2024 12:00:00 AM

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Benefits Analyst (Consumer Benefits Solutions)
  • Aon Corporation
  • Irvine, CA
  • Posting Description: Benefit Analyst As part of an industry-leading team, you will help empower results for our clients ...
  • 3/26/2024 12:00:00 AM

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Customer Support Specialist
  • Reveleer
  • Glendale, CA
  • Customer Support Specialist Position Onsite - Glendale, CA Reveleer is a healthcare data and analytics company that uses...
  • 3/24/2024 12:00:00 AM

Irvine (/ˈɜːrvaɪn/) is a master-planned city in Orange County, California, United States in the Los Angeles metropolitan area. The Irvine Company started developing the area in the 1960s and the city was formally incorporated on December 28, 1971. The 66-square-mile (170 km2) city had a population of 212,375 as of the 2010 census; in 2018 the California Department of Finance estimated the city's population at 276,176. A number of corporations, particularly in the technology and semiconductor sectors, have their national or international headquarters in Irvine. Irvine is also home to several hi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$75,052 to $101,765
Irvine, California area prices
were up 3.0% from a year ago