Contact Center Traffic and Scheduling Analyst, Sr. jobs in Hastings, NE

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

C
FOIA Analyst
  • Contact Government Services, LLC
  • Lincoln, NE FULL_TIME
  • FOIA Analyst
    Employment Type: Full Time, Mid-Level
    Department: Information Technology

    CGS is seeking a FOIA Consultant to join our team supporting the legal mission of a large federal agency. This position will allow candidates to demonstrate expertise in processing FOIA requests, creating FOIA correspondence, and communicating negotiations, among additional relevant tasks.

    CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

    Skills and attributes for success:
    • Receive, review, and analyze new and backlogged Freedom of Information Act (FOIA) requests.
    • Intake incoming requests and prepare FOIA request folders.
    • Enter request data in the FOIA tracking database.
    • Draft response letters and other FOIA correspondence.
    • Communicate and initiate negotiations with requesters, FOIA staff, sponsors (or regulated industry representatives), and contractors pertaining to records requested and associated information to be released.
    • Serve as a liaison with requesters, and on rare occasions, other agencies and appellants, regarding records that may involve more than one (1) agency component/office.
    • Coordinate searches for responsive documents and identify duplicate records.
    • Review program records for responsiveness and offer release determinations.
    • Ensure released materials do not contain information exempted under the applicable exemptions.

    Qualifications:
    • Three (3) years of experience processing Freedom of Information Act (FOIA) requests.
    • Demonstrated experience and knowledge of FOIA rules and regulations; specifically applying exemptions b(4), b(5), and b(6).
    • Experience redacting records with trade secrets and confidential commercial information.
    • Ability to read, write, speak, and understand English.
    • Ability to work independently.
    • Excellent oral and written communication skills.
    • Ability to obtain a government security clearance.

    Ideally, you will also have:
    • Prior federal government experience is valued.
    • Experience with FOIA tools like FOIA EXPRESS.
    • Experience using SecureRelease.
    • Active security clearance preferred.

    Our Commitment:
    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

    For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

    We care about our employees. Therefore, we offer a comprehensive benefits package.
    • Health, Dental, and Vision
    • Life Insurance
    • 401k
    • Flexible Spending Account (Health, Dependent Care, and Commuter)
    • Paid Time Off and Observance of State/Federal Holidays

    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Join our team and become part of government innovation!

    Explore additional job opportunities with CGS on our Job Board:
    https://cgsfederal.com/join-our-team/

    For more information about CGS please visit: https://www.cgsfederal.com or contact:
    Email: info@cgsfederal.com
  • 3 Days Ago

C
Relativity Archiving Analyst
  • Contact Government Services, LLC
  • Lincoln, NE FULL_TIME
  • Relativity Archiving Analyst Employment Type: Full-Time, Experienced Department: Information Technology CGS is seeking a Relativity Archiving Analyst, who will be responsible for vetting Relativity wo...
  • 3 Days Ago

L
Contact Center Consultant- BILINGUAL A PLUS!!
  • Liberty First Credit Union
  • Lincoln, NE FULL_TIME
  • Would you enjoy working as part of a committed team which helps people solve problems? Is your goal to provide a high degree of customer satisfaction and be rewarded for your efforts? Then this might ...
  • 14 Days Ago

Z
Account Services Representative II - Life and Annuity Contact Center
  • Zinnia
  • Lincoln, NE FULL_TIME
  • WHO WE ARE: Building on its rich heritage, Zinnia is transforming the way life and annuity products are created, sold, and administered – from lead to origination to claims – through Zinnia Open Insur...
  • 10 Days Ago

L
FEXIBLE SCHEDULING Event Operations Team Member
  • Lancaster Event Center Fairgrounds
  • Lincoln, NE PART_TIME
  • JOB TITLE: Event Operations Team Member – Summer/Seasonal REPORTS TO: Operations Manager HOURS: Flexible hours available to pick up on weekdays and weekends from 2pm–10:30pm Up to 40 hrs./week availab...
  • 22 Days Ago

A
Sr Licensing Analyst
  • Ameritas
  • Lincoln, NE FULL_TIME
  • Sr Licensing AnalystAmeritas Life-Lincoln HYB-NEHY2Business AnalysisFull-timeThis is a hybrid role working partially in-office and partially from home.*This position will train 100% in office then mov...
  • 13 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Hastings, NE area

J
Locum Tenens CRNA - Anesthesia - $175-200 per hour
  • Jackson And Coker
  • Hastings, NE
  • Job Description Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Hastings, Nebraska. Job Descrip...
  • 3/28/2024 12:00:00 AM

J
Locum Tenens Nurse Anesthetist (CRNA) - $175-200 per hour
  • Jackson And Coker
  • Inland, NE
  • Job Description Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Hastings, Nebraska. Job Descrip...
  • 3/28/2024 12:00:00 AM

J
Locum Tenens Nurse Anesthetist (CRNA) - $175-200 per hour
  • Jackson And Coker
  • Trumbull, NE
  • Job Description Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Hastings, Nebraska. Job Descrip...
  • 3/28/2024 12:00:00 AM

J
Locum Tenens CRNA - Anesthesia - $175-200 per hour
  • Jackson And Coker
  • Trumbull, NE
  • Job Description Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Hastings, Nebraska. Job Descrip...
  • 3/28/2024 12:00:00 AM

J
Locum Tenens CRNA - Anesthesia - $175-200 per hour
  • Jackson And Coker
  • Glenvil, NE
  • Job Description Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Hastings, Nebraska. Job Descrip...
  • 3/28/2024 12:00:00 AM

J
Locum Tenens Nurse Anesthetist (CRNA) - $175-200 per hour
  • Jackson And Coker
  • Ayr, NE
  • Job Description Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Hastings, Nebraska. Job Descrip...
  • 3/28/2024 12:00:00 AM

J
Locum Tenens CRNA - Anesthesia - $175-200 per hour
  • Jackson And Coker
  • Doniphan, NE
  • Job Description Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Hastings, Nebraska. Job Descrip...
  • 3/28/2024 12:00:00 AM

I
Admin - US - Receptionist 1
  • Innova solutions
  • Hastings, NE
  • Innova Solutions is immediately hiring for a Receptionist Position type: Full-time Contract Duration: 12 months Location...
  • 3/24/2024 12:00:00 AM

Hastings is a city and county seat of Adams County, Nebraska, United States. The population was 24,907 at the 2010 census. It is known as the town where Kool-Aid was invented by Edwin Perkins in 1927, and celebrates that event with the Kool-Aid Days festival every August. Hastings is also known for Fisher Fountain, and during World War II operated the largest Naval Ammunition Depot in the United States. It was chosen because of it centralized location from North to South and East and West in the country. This made it quicker to send ammunition by train to wherever needed. According to the U...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$62,202 to $84,341
Hastings, Nebraska area prices
were up 0.8% from a year ago