Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Titan Traffic Control is a full-service traffic control services company offering cost-effective and reliable traffic control management services, while maintaining the highest level of road traffic safety for our employee’s, our customers, and all roadway users.
As a Traffic Control Technician, you are responsible for providing safe, courteous, and authoritative directions to traffic seeking passage through work zones. You will also be responsible for placing barricades, sign boards, and traffic cones.
Specifically, you would be responsible for performing the following tasks to the highest standards:
Your benefits will include a competitive compensation plan and paid time off benefit. After 90 days you may enroll in Titan Traffic Control’s, Health & Welfare benefit plans, depending on eligibility. We look forward to reviewing with you the specific benefits you would receive as a Titan Traffic Control employee. The above information is provided as a highlight of the major benefits offered to most full-time team members, this is not a summary plan description or official plan document.
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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Fitchburg, MA area