Contact Center Traffic and Scheduling Analyst, Sr. jobs in Corona, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Remote Contact Center Specialist
  • Barbara's Answering Services
  • Claremont, CA FULL_TIME
  • Full Job Description

     

    Interested candidates should send their resume to (billing@ barbaras answering service. com)


    Barbara's Answering Services is to provide a world-class customer experience, starting with the Contact Center, in line with its industry-disrupting Ultimate Intelligent TechLuxury Electric Vehicle and related product and service offerings. The Contact Center Specialist for Barbara's Answering Services Customer Support Contact (Call) Center will be one of a tight-knit internal team serving as the company’s representative to inquiries from leads and drivers. This position requires a high-level customer and employee interaction, so the ideal candidate will require a strong level of customer service skills and experience.


    This position will be responsible for responding in a timely, accurate, effective, and friendly manner to any and all inquiries as part of a team tasked with developing and enhancing relationships with current and future Barbara's Answering Services drivers, as well as with internal and 3rd party teams and vendors to ensure issues are optimally and efficiently resolved. Successful associates will work well in a demanding environment with both independent and team priorities, will contribute to the ongoing upkeep of knowledge content and will stay apprised of company offerings, and will provide valuable, actionable insights from the Voice of the Customer to drive optimal product, service and process offerings.

    The Candidate will be expected to demonstrate excellence in their respective fields, to possess the ability to learn quickly and to strive for perfection within a fast-paced environment. Work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we're providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

    Basic Qualifications:

     

    • Minimum 3 years of relevant, successful work experience, including customer service and administrative tasks
    • High School diploma or GED
    • Excellent verbal and written communication skills
    • Exceptional customer service skills and ability to make intuitively sound decisions to support a positive experience for the driver, supporting both the driver and the company
    • Ability to effectively prioritize and multitask with or without direction
    • Proficient with computer programs such as Microsoft Windows, Office, Outlook, and Salesforce. Ability to effectively navigate web browsers and multiple internal systems
    • Ability to follow verbal and written instructions with attention to detail
    • Passion to learn new and innovative automotive technologies and related offerings
    • Self-motivated to stay on top of product details, updates and changes
    • Helpful attitude to assist and teach others on the team
    • Establish and maintain positive, cooperative, working relationships internally and externally
    • Work in a team-based environment and achieve common goal
    • Schedule flexibility
    • Excited about providing best-in-class customer service in a cutting-edge industry


     Benefits

     

    • Equity grants for every employee
    • Healthcare dental vision benefits (Free for you/discounted for family)
    • 401(k) options
    • Relocation assistance reimbursement
    • Casual dress code relaxed work environment
    • Culturally diverse, progressive atmosphere
    • “Soul of Faraday” community outreach team

    Faraday Future is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

     Benefits

     

    • Equity grants for every employee
    • Healthcare dental vision benefits (Free for you/discounted for family)
    • 401(k) options
    • Relocation assistance reimbursement
    • Casual dress code relaxed work environment
    • Culturally diverse, progressive atmosphere
    • “Soul of Faraday” community outreach team

    Barbara's Answering Services is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
     

  • 2 Months Ago

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Traffic Controller | Riverside
  • Traffic Management Inc.
  • Riverside, CA FULL_TIME
  • Overview WHO IS TRAFFIC MANAGEMENT INC?Protecting lives. Controlling traffic. Looking good in orange. Join our Team today! No experience necessary! We provide paid training and certifications! Job Sum...
  • 20 Days Ago

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Sr. WMS Implementation Analyst
  • Skechers
  • Moreno Valley, CA FULL_TIME
  • Company DescriptionNOW TRENDING: Careers at SKECHERS.Join the thousands of innovators, advocates and forces who are making an impact every day at one of the biggest footwear brands in the world. Wheth...
  • 23 Days Ago

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Sr Bank Operations Analyst
  • Pacific Premier Bank
  • Riverside, CA FULL_TIME
  • DescriptionThe Sr. Bank Operations Analyst supports Banking Offices and other various departments throughout the bank to review and approve transactions that fall over established limits as well as mo...
  • 1 Month Ago

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Sr Bank Operations Analyst
  • Opportunities
  • Riverside, CA FULL_TIME
  • The Sr. Bank Operations Analyst supports Banking Offices and other various departments throughout the bank to review and approve transactions that fall over established limits as well as monitor and r...
  • 1 Month Ago

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Traffic Control Technician 1 (Corona, CA)
  • RoadSafe Traffic Systems, Inc.
  • Corona, CA FULL_TIME
  • Title Traffic Control Technician 1 (Corona, CA) Description Traffic Control Technician 1 Based in Corona, CA. Pay $19/Hr Daily & Weekly Pay Available Apply Today ESSENTIAL FUNCTIONS: The TCT must main...
  • 1 Day Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Corona, CA area

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Customer Service Analyst II, CIS
  • The Judge Group
  • Diamond Bar, CA
  • At Niagara, we re looking for Team Members who want to be part of achieving our mission to provide our customers the hig...
  • 3/27/2024 12:00:00 AM

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Group Reservations Coordinator
  • Marriott Laguna Cliffs Resort
  • Dana Point, CA
  • Job Summary: The Group Reservations Coordinator works closely with Sales & Marketing Accounting Conference Services and ...
  • 3/27/2024 12:00:00 AM

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Lab - Phlebotomist
  • All Medical Personnel
  • Riverside, CA
  • Position: Phlebotomist Schedule: Mon - Fri 8: 00am to 5: 00pm Must have CPT1 Must have a minimum of 6 months true Phlebo...
  • 3/27/2024 12:00:00 AM

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VIP Services Coordinator
  • San Manuel Band of Mission Indians
  • Highland, CA
  • Under the direction of VIP Services Leadership, the VIP Services Coordinator is responsible for assisting with the admin...
  • 3/26/2024 12:00:00 AM

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Phlebotomist I
  • Innova solutions
  • Corona, CA
  • Innova Solutions is immediately hiring for a Phlebotomist (Float) Position type: Full-time Contract Duration: 3 + months...
  • 3/26/2024 12:00:00 AM

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Jr. Data Analyst (Remote)
  • SynergisticIT
  • Riverside, CA
  • The Job Market is Challenging due to almost 300,000 Tech Layoffs since October 2022 due to which thousands of laid off T...
  • 3/25/2024 12:00:00 AM

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BCBA Clinical Specialist Hybrid
  • Easterseals Southern California
  • Riverside, CA
  • The Behavior Consultant will be the specialist providing clinical services to individuals with developmental disabilitie...
  • 3/25/2024 12:00:00 AM

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Administrative Assistant - Riverside, CA (3795)
  • Eagle Harbor, LLC
  • Riverside, CA
  • Job Description Job Description Ocean Bay, LLC, a subsidiary of Three Saints Bay, LLC and a Federal Government Contracto...
  • 3/24/2024 12:00:00 AM

Corona is a city in Riverside County, California, United States. As of the 2010 census, the city had a population of 152,374, up from 124,966 at the 2000 census. The cities of Norco and Riverside lie to the north and northeast, respectively, Chino Hills and Yorba Linda to the northwest, and the Cleveland National Forest and the Santa Ana Mountains to the southwest, and unincorporated areas of Riverside County line all of its other borders. Corona lies approximately 48 miles (77 km) southeast of Los Angeles and 95 miles (153 km) north-northwest of San Diego....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$72,318 to $98,056
Corona, California area prices
were up 3.0% from a year ago