Contact Center Traffic and Scheduling Analyst, Sr. jobs in Columbia, SC

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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FOIA Analyst
  • Contact Government Services, LLC
  • Columbia, SC FULL_TIME
  • FOIA Analyst
    Employment Type: Full Time, Mid-Level
    Department: Information Technology

    CGS is seeking a FOIA Consultant to join our team supporting the legal mission of a large federal agency. This position will allow candidates to demonstrate expertise in processing FOIA requests, creating FOIA correspondence, and communicating negotiations, among additional relevant tasks.

    CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

    Skills and attributes for success:
    • Receive, review, and analyze new and backlogged Freedom of Information Act (FOIA) requests.
    • Intake incoming requests and prepare FOIA request folders.
    • Enter request data in the FOIA tracking database.
    • Draft response letters and other FOIA correspondence.
    • Communicate and initiate negotiations with requesters, FOIA staff, sponsors (or regulated industry representatives), and contractors pertaining to records requested and associated information to be released.
    • Serve as a liaison with requesters, and on rare occasions, other agencies and appellants, regarding records that may involve more than one (1) agency component/office.
    • Coordinate searches for responsive documents and identify duplicate records.
    • Review program records for responsiveness and offer release determinations.
    • Ensure released materials do not contain information exempted under the applicable exemptions.

    Qualifications:
    • Three (3) years of experience processing Freedom of Information Act (FOIA) requests.
    • Demonstrated experience and knowledge of FOIA rules and regulations; specifically applying exemptions b(4), b(5), and b(6).
    • Experience redacting records with trade secrets and confidential commercial information.
    • Ability to read, write, speak, and understand English.
    • Ability to work independently.
    • Excellent oral and written communication skills.
    • Ability to obtain a government security clearance.

    Ideally, you will also have:
    • Prior federal government experience is valued.
    • Experience with FOIA tools like FOIA EXPRESS.
    • Experience using SecureRelease.
    • Active security clearance preferred.

    Our Commitment:
    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

    For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

    We care about our employees. Therefore, we offer a comprehensive benefits package.
    • Health, Dental, and Vision
    • Life Insurance
    • 401k
    • Flexible Spending Account (Health, Dependent Care, and Commuter)
    • Paid Time Off and Observance of State/Federal Holidays

    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Join our team and become part of government innovation!

    Explore additional job opportunities with CGS on our Job Board:
    https://cgsfederal.com/join-our-team/

    For more information about CGS please visit: https://www.cgsfederal.com or contact:
    Email: info@cgsfederal.com
  • 3 Days Ago

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Relativity Archiving Analyst
  • Contact Government Services, LLC
  • Columbia, SC FULL_TIME
  • Relativity Archiving Analyst Employment Type: Full-Time, Experienced Department: Information Technology CGS is seeking a Relativity Archiving Analyst, who will be responsible for vetting Relativity wo...
  • 3 Days Ago

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Contact Center Consultant
  • Central Business Solutions, Inc
  • Columbia, SC FULL_TIME
  • Position Role/Tile: Contact Center Consultant Location: Columbia, SC. Summary Our client is seeking a Technical Consultant for their Contact Center, who will work with customers to review contact cent...
  • 1 Month Ago

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Sr. Traffic Engineer
  • Mead & Hunt
  • Lexington, SC OTHER
  • Overview Looking to grow your career with a company that values innovation and continuous development? Mead & Hunt has an exceptional opportunity for a highly motivated Senior Traffic Engineer in Lexi...
  • 2 Months Ago

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Scheduling Coordinator-PN
  • Lexington Medical Center
  • West Columbia, SC FULL_TIME
  • SC OBGYN Associates Full Time Day Shift M-Thur 730a-430p, Fri 730a-1pm Consistently named best hospital, Lexington Medical Center anchors an expansive health care network that includes nearly 600 phys...
  • Just Posted

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Benefits Assistant - Customer Contact Center (Multiple Vacancies)
  • State of South Carolina
  • Richland, SC FULL_TIME
  • The SC Public Employee Benefit Authority (PEBA) is the administrator and co-trustee of retirement and insurance programs for over half a million active and retired public employees of the State of Sou...
  • 5 Days Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Columbia, SC area

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IT Security Analyst
  • Vector Consulting, Inc
  • Columbia, SC
  • Our government client is looking for experienced IT Security Analyst on a 12+ months renewable contract opportunity in C...
  • 3/28/2024 12:00:00 AM

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Senior Income Tax Analyst - Remote
  • Avnet
  • Columbia, SC
  • **Who We Are:** At Avnet, relationships matter. We are a global, FORTUNE 500 technology distributor and solutions compan...
  • 3/28/2024 12:00:00 AM

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SAP Enterprise Architect
  • Concentrix
  • Columbia, SC
  • Job Title: SAP Enterprise Architect Job Description Your Journey at Concentrix + Webhelp Starts Here: At Concentrix + We...
  • 3/28/2024 12:00:00 AM

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Travel Physical Therapist - $1,811 per week
  • PRN Healthcare
  • Irmo, SC
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Irmo, South Carolina. Job Descriptio...
  • 3/28/2024 12:00:00 AM

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Systems Programmer/Analyst (Remote)
  • DP Professionals
  • Columbia, SC
  • DPP is seeking a Systems Programmer Analyst for an opportunity in Columbia, SC. Candidates must be eligible to earn a lo...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Telemetry - $1,819 per week
  • Adventist Health
  • Columbia, SC
  • Supplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Columbia, South Carolina. Jo...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Med Surg - $1,707 per week
  • Adventist Health
  • Columbia, SC
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Columbia, South Carolina. Job...
  • 3/28/2024 12:00:00 AM

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Analyst, Quality Assurance
  • Experis
  • Columbia, SC
  • Title: Customer Service Representative Location: Columbia SC (Onsite) Duration: 3 months Pay rate: $15/hr (On W2) We are...
  • 3/27/2024 12:00:00 AM

One of Columbia's more prominent geographical features is its fall line, the boundary between the upland Piedmont region and the Atlantic Coastal Plain, across which rivers drop as falls or rapids. Columbia grew up at the fall line of the Congaree River, which is formed by the convergence of the Broad River and the Saluda River. The Congaree was the farthest inland point of river navigation. The energy of falling water also powered Columbia's early mills. The city has capitalized on this location which includes three rivers by christening itself "The Columbia Riverbanks Region". Columbia is lo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$62,374 to $84,573
Columbia, South Carolina area prices
were up 1.5% from a year ago