Contact Center Traffic and Scheduling Analyst, Sr. jobs in Chula Vista, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Traffic and Scheduling Analyst, Sr. jobs

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Contact Center - Contact Center Supervisor
  • Mission Fed
  • San Diego, CA FULL_TIME
  • We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch!   Do you have a passion for helping others? Are you the go to person for people on your team because you always have the answer or know where to get it? Do you enjoy coaching and mentoring others and helping them grow their own careers?   How does working with a great team where you will feel supported and appreciated sound?  Want to work somewhere you can really have an impact?  If this sounds interesting to you, below are a few more details.    Maintains a highly knowledgeable and well performing team(s). Answers staff questions, handles escalated calls, performs member experience survey callbacks, and provides back-up support on the phones during peak periods. Delivers superior member service, both internally and externally, in accordance with organizational service standards.  Seeks innovative solutions and energizes team to succeed. Actively participates in the creation of motivational strategies to drive quality performance to include incentives, contests, and team performance programs. Assists in recruiting and hiring highly skilled sales and service-oriented individuals Conducts side by side coaching sessions, monthly scorecard reviews, identifies employee training and development needs, and reports findings to Manager. Responsible for reviewing / approving telephone wire requests up to authorized limits. Adheres to policies and procedures to mitigate fraud and / or potential losses. Uses sound, prudent and good judgment for the decisions that are outside the normal guidelines. Shares timely communications regarding policies and procedures, compliance, marketing promotions, and financial and economic news with staff.  Ensures that all communication distributed from Contact Center is correct in form and content.   Here is what we are looking for: Associate’s Degree, however; experience can substitute for education. At least 3 years of related work experience in the financial services industry with progressively responsible duties is required. Experience successfully working with a TEAM of people in a functional guidance/lead or supervisory capacity is highly preferred. We know, shocking, Call Center experience is also preferred! Skills - Excellent customer service, verbal and written communication skills along with solid decision-making and trouble-shooting skills. Strong interpersonal and relationship building skills are essential. Must possess the ability to manage sales, service, and operations in balance.    What we offer:  Great team! You can’t beat a role in sunny San Diego! Hybrid environment. Remote up to 2 days a week if you would like (some weeks may require more onsite days based on what’s happening in the business) 18 days of PTO in your first year plus 12 holidays a year! 6% 401(k) match Full benefits package including medical, dental, vision, life insurance, etc. If this sounds like an amazing opportunity to you (because ya, it is!), we want to hear from you!    Base Pay/Salary: $65,000 - $72,000 a year The salary wage range that we expect to pay for this position is $65,000 to $72,000. Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.
  • 27 Days Ago
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Contact Center - Contact Center Supervisor
  • MISSION FEDERAL CREDIT UNION
  • San Diego, CA FULL_TIME
  • We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always hav...
  • 1 Month Ago
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Traffic Analyst
  • NV5
  • San Diego, CA OTHER
  • Overview NV5 is a provider of engineering and consulting services to public and private sector clients, delivering solutions through six business verticals: Testing, Inspection & Consulting; Infrastru...
  • 14 Days Ago
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Contact Center - Telephone Consultant
  • Mission Fed
  • San Diego, CA FULL_TIME
  • Do you live and breathe member service? Are you passionate about providing solutions to members and working in an ultra-fast paced environment? If so, a role as a Telephone Consultant might be just ri...
  • 8 Days Ago
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Traffic Controller | San Diego
  • Traffic Management Inc.
  • San Diego, CA FULL_TIME
  • Overview WHO IS TRAFFIC MANAGEMENT INC?Protecting lives. Controlling traffic. Looking good in orange.Join our Team today! No experience necessary! We provide paid training and certifications! Job Summ...
  • 1 Month Ago
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Sr. Business Analyst
  • Sequoia Biotech Consulting
  • San Diego, CA FULL_TIME
  • Sequoia BioTech Consulting is searching for a Sr. Business Analyst with experience supporting large IT programs for business strategy and development in a large organization and experience with drug d...
  • 17 Days Ago
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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Chula Vista, CA area

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Senior Shipping & Receiving Analyst
  • Raytheon Technologies
  • Chula Vista, CA
  • Date Posted: 2024-04-19 Country: United States of America Location: HCA21: Aerostructures - Chula Vista 850 Lagoon Blvd,...
  • 4/24/2024 12:00:00 AM
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Group Reservations Coordinator
  • The Inn at Rancho Santa Fe
  • Rancho Santa Fe, CA
  • Job Summary: The Group Reservations Coordinator works closely with Sales & Marketing Accounting Conference Services and ...
  • 4/23/2024 12:00:00 AM
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Physician (MD/DO) - Hematology and Oncology - $485,000 per year in Chula Vista, CA
  • Locumjobsonline
  • Chula Vista, CA
  • LocumJobsOnline is working with CompHealth to find a qualified Hematology and Oncology MD in Chula Vista, California, 91...
  • 4/23/2024 12:00:00 AM
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Senior Application Development Analyst
  • San Diego County Regional Airport Authority
  • San Diego, CA
  • San Diego International Airport is built upon the vision that every team member has a stake in bringing our Good Feeling...
  • 4/23/2024 12:00:00 AM
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Account Analyst II / PFS Billing and Collections / Full Time / Kearny Mesa
  • Sharp Healthcare
  • San Diego, CA
  • Hours Shift Start Time: Variable Shift End Time: Variable Additional Shift Information: flex start time 7am-9am Weekend ...
  • 4/23/2024 12:00:00 AM
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Healthcare Compliance Analyst- Remote
  • Amicompliant
  • San Diego, CA
  • Intern Job Description: Healthcare Industry Outreach and Compliance Research Position Overview: We are a start-up seekin...
  • 4/22/2024 12:00:00 AM
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Customer Service Data Analyst
  • San Diego Transit Corporation
  • San Diego, CA
  • Advertised Title: Customer Service Data Analyst Internal Title: Support Services Analyst Under the direction of the Dire...
  • 4/21/2024 12:00:00 AM
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Travel Physical Therapist - $1,739 per week
  • PRN Healthcare
  • Chula Vista, CA
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Chula Vista, California. Job Descrip...
  • 4/20/2024 12:00:00 AM
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About Chula Vista, California

Chula Vista (/ˌtʃuːlə ˈvɪstə/; English: beautiful view ) is the second largest city in the San Diego metropolitan area, the seventh largest city in Southern California, the fourteenth largest city in the state of California, and the 74th-largest city in the United States. The population was 243,916 as of the 2010 census. Located just 7.5 miles (12.1 km) from downtown San Diego and 7.5 miles (12.1 km) from the Mexican border in the South Bay region of the metropolitan area, the city is at the center of one of the richest economic and culturally diverse zones in the United States. Chula Vista is...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$72,580 to $98,411
Chula Vista, California area prices
were up 2.6% from a year ago
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