Contact Center Traffic and Scheduling Analyst, Sr. jobs in Chico, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Traffic Controller | Chico
  • Traffic Management Inc.
  • Chico, CA FULL_TIME
  • Overview

    WHO IS TRAFFIC MANAGEMENT INC?Protecting lives. Controlling traffic. Looking good in orange.Join our Team today! No Traffic Control experience necessary! We provide paid training and certifications! 

    Job Summary

    The Traffic Controller will be responsible for placing, maintaining, and removing traffic control operations.

    Responsibilities: Safety is our business! As a Flagger/Traffic Controller you are responsible for various road closures and the safety of those passing by. In this job, you will learn how to close off a road using cones/ barricades and be responsible for two-way flagging. Two-way flagging is using a stop & slow sign to allow the traffic to know when they can pass work zones safely.

     

    What you get:• Starting Pay: $16.00 - $22.91• Recruiting Bonus: $500 (when you refer a friend, no limit on referrals)• Benefits: Medical, Vision, Dental• Rapid growth opportunity: All employees are eligible for a promotion in their first 6 months of employment• Year-round work• Full time hoursThe hourly wage range for candidates is $16.00 - $22.91. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job type and years of experience within the industry, education, etc. Traffic Management, Inc. is a multi-state employer and this salary range may not reflect positions in other states.

    Qualifications

    HOW YOU’LL MAKE A DIFFERENCE:WHAT YOU BRING:

    Basic Knowledge, Skills, and Abilities• Ability to effectively communicate in English (written and verbal) with customers, TMIemployees and the public.• Proficient in traffic control setup regulations• Basic math skills• Ability to work well with others in a team environment• Maintain a positive work environment

    Equipment Operated• Vehicles (Trucks/Cars) of various sizes• Flatbed trucks• Trailer mounted warning signs• Cones, delineators, drums, barricades, signs, and various other traffic control equipment

    Essential Physical Requirements & Work Environment• Requires standing for prolonged periods of time• Ability to perform full deep squat• Full range of motion of arms and legs• Requires lifting and carrying of up to 50lb from floor to chest level carrying horizontallyfor 25ft• Requires lifting and carrying of up to 25lb from floor to shoulder level carryinghorizontally for 25ft• Requires using hands to handle, control or lift objects with a strong grip• Requires the ability to raise the arms over the shoulders to life and place objects of up to50lbs carrying horizontally for 25ft• Requires stepping at least 33 inches onto tailgate of a truck• Requires being outside and exposed to environmental conditions• Requires being in construction environment• Requires repetitive movement• Requires bending at the elbows, at the knees, at the hip and bending forward• Exposure to work near moving mechanical parts, heavy equipment and moving vehicular traffic• Exposure to reasonable noise levels• Must be able to fulfill essential job function in a consistent state of alertness and safe manner• Ability to drive a vehicle in an alert and attentive manner with no conditions that mayaffect this

     

    Education and Experience• Must have valid driver’s license for at least 3 years (must be insurable throughcompany insurance policy)• No Type A violations within 3 years• No more than 1 moving violation within 3 years

    Responsibilities

    Essential Duties• Respond to Dispatch Center calls in a timely manner for availability – no later than 90minutes if between the hours and 8am and 5pm and no later than the next day if after 5pm.• Maintain contact and coordination with TMI Dispatcher on and off the job.• Maintain all equipment in a safe and working condition.• Perform pre-job inspection and inventory utilizing the Vehicle and Equipment Checklist (VEC).• Inspect vehicle to ensure safe operation prior to operating (oil, tire air pressure, etc.) andreport any concerns to your supervisor or the dispatcher.• Inventory and inspect equipment needed for job.• Load all required equipment into vehicle.• Navigate safely to and from office to jobsite utilizing all aspects of the Smith Driving System to ensure safety.• Flagging of traffic to ensure safe work zone for TMI customers, TMI employees, and the public.• Coordinating with customer and/or TMI dispatcher ensuring a safe, efficient, and problem-free service provided to TMI customers.• Completing required paperwork, receipts, and timesheets on or before mandatory deadlines.• Report all unsafe conditions to supervisor as soon as possible.• Always ensure a safe work zone for the customer and pedestrians by being attentive and refraining from being in the vehicle unless on a break.

  • 11 Days Ago

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Traffic Controller | Eureka
  • Traffic Management Inc.
  • McKinleyville, CA FULL_TIME
  • Overview WHO IS TRAFFIC MANAGEMENT INC?Protecting lives. Controlling traffic. Looking good in orange.Join our Team today! No experience necessary! We provide paid training and certifications! Job Summ...
  • 15 Days Ago

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Traffic Controller | Eureka
  • Traffic Management Inc.
  • Eureka, CA FULL_TIME
  • Overview: WHO IS TRAFFIC MANAGEMENT INC? Protecting lives. Controlling traffic. Looking good in orange. Join our Team today! No experience necessary! We provide paid training and certifications! Job S...
  • 2 Days Ago

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Operations Manager
  • RoadSafe Traffic Systems, Inc.
  • Sutter, CA FULL_TIME
  • Title Operations Manager Description About Us: RoadSafe Traffic Systems is the premier provider of traffic control and pavement marking services across the United States. With a comprehensive network ...
  • 4 Days Ago

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Curriculum and Instructional Scheduling Specialist
  • Shasta College
  • Redding, CA FULL_TIME
  • OVERVIEW The Shasta-Tehama-Trinity Joint Community College District (Shasta College) sits at the northern end of the Sacramento Valley, surrounded by mountains to the north, east, and west. The area p...
  • 10 Days Ago

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Patient Scheduler - Radiology Scheduling
  • Providence
  • Eureka, CA OTHER
  • DescriptionThe Scheduler is accountable for scheduling various types of patient appointments from simple office visits to very complex surgical and medical procedures. This may include coordinating sc...
  • 1 Month Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Chico, CA area

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GIS Operations Manager
  • Deer Creek Resources
  • Chico, CA
  • April 2024 GIS Operations Manager, Deer Creek Resources, Chico, California Salaried, full time, with commission on sales...
  • 4/19/2024 12:00:00 AM

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Public Works Project Manager I/II
  • Butte County, CA
  • Oroville, CA
  • Salary : $60,590.40 - $109,428.80 Annually Location : Oroville, CA Job Type: Regular Help Job Number: 2411961151 Departm...
  • 4/19/2024 12:00:00 AM

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GIS Operations Manager
  • Deer Creek Resources
  • Chico, CA
  • April 2024 GIS Operations Manager, Deer Creek Resources, Chico, California Salaried, full time, with commission on sales...
  • 4/17/2024 12:00:00 AM

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Operations Administrator I, II, or II
  • Tri counties bank
  • Chico, CA
  • The hiring range for this opportunity is $27.30 - $42.75 per hour (specific rate will be dependent upon experience level...
  • 4/17/2024 12:00:00 AM

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Travel Nurse Practitioner - Family Practice - $1,859 per week
  • Hiring Now!
  • Chico, CA
  • Supplemental Health Care is seeking a Nurse Practitioner Family Practice for a travel job in Chico, California. Job Desc...
  • 4/17/2024 12:00:00 AM

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Travel Nurse RN - ED - Emergency Department - $2,191 per week
  • Hiring Now!
  • Chico, CA
  • Supplemental Health Care is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Chico, Calif...
  • 4/17/2024 12:00:00 AM

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Travel Radiology Technologist - $2,222 per week
  • Hiring Now!
  • Chico, CA
  • Supplemental Health Care is seeking a travel Radiology Technologist for a travel job in Chico, California. Job Descripti...
  • 4/16/2024 12:00:00 AM

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Travel Nurse RN - CVICU - $2,191 per week
  • Hiring Now!
  • Chico, CA
  • Supplemental Health Care is seeking a travel nurse RN CVICU for a travel nursing job in Chico, California. Job Descripti...
  • 4/16/2024 12:00:00 AM

Chico is the most populous city in Butte County, California, United States. As of the 2010 United States Census, the population was 86,187, reflecting an increase of 26,233 from the 59,954 counted in the 2000 Census. The city is the cultural, economic, and educational center of the northern Sacramento Valley and home to both California State University, Chico and Bidwell Park, the country's 26th largest municipal park and the 13th largest municipally-owned park. Bidwell Park makes up over 17% of the city. Other cities in close proximity to the Chico Metropolitan Area (population 212,000) incl...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$69,674 to $94,471
Chico, California area prices
were up 2.5% from a year ago