Contact Center Traffic and Scheduling Analyst, Sr. jobs in Charleston, SC
Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Traffic and Scheduling Analyst, Sr. jobs
Contact Center Team Lead
- Roper St. Francis Healthcare
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Ladson, SC
FULL_TIME
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Job Summary:The Contact Center Team Lead is a point of contact for team members and handles follow-up on in and outbound patient/office inquiries. The Team Lead must be knowledgeable and available to answer questions about day-to-day issues and call resolution. The Team Lead will bring all major issues and trends to a Contact Center Supervisor for further resolution and process improvement. Responsible for the initial training of new, and subsequent retraining of tenured staff, as warranted. Must be able to provide excellent customer service and support in receiving, researching, and resolving all patient and/or staff inquiries. Must have a thorough and demonstrated knowledge of all task related to call center operations, problem solving, office protocols, first call resolution and customer service. Must be able to process and deliver reports accurately with minimal supervision within a designated timeframe.
**This position is remote and occasionally reports on-site to the Ladson office location.**
Minimum Qualifications: Education: High school diploma or equivalent in education is required.
Experience: Minimum of three years’ experience in a Healthcare call center setting, or billing agency with knowledge of medical terminology and hospital billing. Work experience involving outbound/inbound calling experience in a call center, medical office/clinic or institutional setting is highly preferred. Knowledge of grammar, spelling and punctuation is mandatory.
Licensure/Certification: Not Applicable
Knowledge/Skills: Basic computer skills, PC and Windows experience required. Also requires use of general office equipment including, but not limited to: telephone, calculator, fax machine, printer, typewriter and copier. Excellent written and verbal communication skills. Good organizational skills to effectively deal with staff and insurance company representatives via telephone. Able to effectively handle multiple priorities and deadlines.
Other: Ability to maintain the confidentiality of sensitive information. Accommodates change required to meet departmental and organizational goals and needs. Performs other duties assigned. - 4 Days Ago
Traffic Management Center Operator- Charleston
- 724 Parsons Patco, Inc.
-
Charleston, SC
FULL_TIME
- In a world of possibilities, pursue one with endless opportunities. Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career worki...
- 1 Month Ago
Sr Financial Analyst
- Ashton Woods
-
Charleston, SC
FULL_TIME
- Ashton Woods is more than just a home builder. From the sale of our first home in 1989 to recently being named Builder of the Year by Builder Magazine, our focus has always been on blazing new trails ...
- 12 Days Ago
Sr. Financial Analyst
- AHT Cooling Systems USA Incorp
-
Ladson, SC
FULL_TIME
- DescriptionAHT Cooling System USA, a leader in refrigeration systems for the grocery and convenience industry is looking for a Sr. Financial Analyst to join our Ladson team. Reporting to the Controlle...
- 15 Days Ago
Sr Analyst - Cash Management
- Greystar
-
Charleston, SC
FULL_TIME
- As a member of the Corporate Treasury team this position will be dedicated to support for the Development and Construction (D&C) Line of Business. In this role, the successful candidate will lead the ...
- 7 Days Ago
Sr Financial Analyst
- ZF
-
Charleston, SC
FULL_TIME
- What's Next? Join ZF! ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicle...
- 21 Days Ago
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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Charleston, SC area
Accounting Lead (Remote)
- Ceterus
-
Charleston, SC
- About Ceterus At Ceterus, our job is to help franchise small business owners optimize their financial performance and re...
- 4/19/2024 12:00:00 AM
Travel CT Technologist - $1,969 per week
- Hiring Now!
-
Charleston, SC
- Supplemental Health Care is seeking a travel CT Technologist for a travel job in Charleston, South Carolina. Job Descrip...
- 4/19/2024 12:00:00 AM
Travel MRI Technologist - $1,993 per week
- Hiring Now!
-
Charleston, SC
- Supplemental Health Care is seeking a travel MRI Technologist for a travel job in Charleston, South Carolina. Job Descri...
- 4/19/2024 12:00:00 AM
Travel CT Technologist - $2,309 per week
- Hiring Now!
-
Charleston, SC
- Supplemental Health Care is seeking a travel CT Technologist for a travel job in Charleston, South Carolina. Job Descrip...
- 4/19/2024 12:00:00 AM
Receivables Account Analyst
- IFAS
-
Charleston, SC
- Job Description Job Description Essential Job Functions: The Bureau of the Comptroller and Global Financial Services Cha...
- 4/18/2024 12:00:00 AM
Travel Physical Therapist - $1,524 per week
- Hiring Now!
-
Charleston, SC
- Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Charleston, South Carolina. Job Desc...
- 4/17/2024 12:00:00 AM
Travel Nurse RN - PICU - Pediatric Intensive Care - $1,679 per week
- Hiring Now!
-
Charleston, SC
- Supplemental Health Care is seeking a travel nurse RN PICU - Pediatric Intensive Care for a travel nursing job in Charle...
- 4/17/2024 12:00:00 AM
Entry Level Data Scientist (Remote)
- SynergisticIT
-
Charleston, SC
- The Job Market is Challenging due to almost 300,000 Tech Layoffs since October 2022 due to which thousands of laid off T...
- 4/16/2024 12:00:00 AM
About Charleston, South Carolina
Charleston is the oldest and largest city in the U.S. state of South Carolina, the county seat of Charleston County, and the principal city in the Charleston–North Charleston–Summerville Metropolitan Statistical Area. The city lies just south of the geographical midpoint of South Carolina's coastline and is located on Charleston Harbor, an inlet of the Atlantic Ocean formed by the confluence of the Ashley, Cooper, and Wando rivers. Charleston had an estimated population of 134,875 in 2017. The estimated population of the Charleston metropolitan area, comprising Berkeley, Charleston, and Dorche...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$64,200 to $87,049
Charleston, South Carolina area prices
were up 1.5% from a year ago
were up 1.5% from a year ago