Contact Center Traffic and Scheduling Analyst, Sr. jobs in Colorado

Why Work for Frontier Airlines?

At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life.  Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way.  

What We Stand For

Low Fares Done Right is our mission and we strive to bring it to life every day.  Our ‘Done Right’ promise means delivering not only affordable prices, but making travel friendly and easy for our customers.  To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - we’re not afraid to try new things.  While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality. 

Work Perks

At Frontier, we like to think we’re creating something very special for our team members.  Work is why we’re here, but the perks are nice too: 

•  Flight benefits for you and your family to fly on Frontier Airlines.
• Buddy passes for your friends so they can experience what makes us so great.
• Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
• Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
• Enjoy a ‘Dress for your Day’ business casual environment.
• Flexible work schedules that support work/life balance.
• Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1^st of the month following your hire date.
• We play our part to make a difference.  The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.

Who We Are

Frontier Airlines is committed to offering ‘Low Fares Done Right’ to more than 100 destinations and growing in the United States, Canada, Dominican Republic and Mexico on more than 350 daily flights. Headquartered in Denver, Frontier’s hard-working aviation professionals pride themselves in delivering the company’s signature Low Fares Done Right service to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administration’s 2018 Diamond Award for maintenance excellence and was recently named the industry’s most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies.

What Will You Be Doing?

The Senior Analyst works to deliver solutions addressing business problems by employing operations research, statistics, product management, data engineering and programming skills. The Senior Analyst will be responsible for building data pipelines, automating business processes, creating data visualizations, and performing statistical analysis. The Senior Analyst will see the direct impact of their own work and will work in an environment where suggesting new ideas and approaches is encouraged. The Scheduling Analytics team will focus on driving continuous improvement of the systems, processes, tools, team, and self.

Essential Functions

• Leverage big data, capabilities in cloud environments, and multiple sources of data to identify signals and integrate those signals into modeling for explication, prediction, or production
• Work with multiple teams across the organization to identify new opportunities and deliver actionable analytics solutions to streamline scheduling process and improve operational design
• Create documentations, code standards, code library and workflows, where industrialized processes are necessary
• Collaborate with diverse teams and improve business process
• Construct statistical models and present findings to relevant stakeholders
• Develop dynamic and flexible visualizations and dashboards to illustrate key trends and KPIs
• Work with a wide variety of teams with diverse technical backgrounds
• Enhance the network planning / scheduling infrastructure by implementing best practice coding & structure
• Manage ETL process in new and existing data pipelines to create clean datasets for use in analysis
• Write clean, efficient code to automate processes
• Mentor more junior team members, and foster the development of their programming and analytics skills
• Conduct ad-hoc projects, reports and analyses as determined by management
• Set the standard for the broader team in thought processes and analytical output
• Achieve expert status in business and industry trends
• Lead change across the organization by improving directly owned processes and taking initiative to champion cross-functional opportunities

 Other Functions

•  Interact with commercial team and cross-departmental teams to improve operations and maximize revenue
• Understand and execute company objects as it relates to the flight network
• Ability to understand and translate airline Scheduling and basic functionality
• Manage Network optimization tools which include but not limited to; Navitaire Skyschedule, Sabre Schedule manager and Sabre Slot Manager
• Develop, maintain and report on airline Block times and standards

 Qualifications

• Bachelor’s Degree or higher in Finance, Economics, Computer Science, Statistics, Mathematics, Engineering, or related analytical field required
• Master’s degree in Computer Science, Data Science, Business Analytics, or other analytically focused programs preferred
• Previous professional use of SQL, Python, R or other coding languages required
• Previous professional use of Microsoft Excel
• Previous professional use of statistical analysis required
• 1-3 years of professional experience in data analytics, programming, or other quantitative fields required
• Experience in Airline network analytics, process automation, or similar role preferred
• Knowledge, Skills and Abilities
• Advanced programming skills, with knowledge of SQL, R or Python strongly preferred
• Proven ability to independently perform quantitative analysis and develop applications
• Experience with Databricks and/or Snowflake preferred
• Experience with Power BI or Tableau preferred
• Advanced proficiency in Excel required
• Knowledge or interest in machine learning preferred
• Strong organizational skills and the ability to keep track of and manage several projects at once
• Able to efficiently summarize analytic approaches and products and present insights and actions to upper management
• Understanding of operations research, statistical, product management, and/or programming solutions and techniques
• Advanced analytical and quantitative skills; demonstrated understanding of airline network design and operations
• Able to effectively deploy data engineering solutions
• Strong work ethic; delivers results in ambiguous, time-pressured situations
• Comfortable working self-sufficiently to creatively solve analytical challenges with limited data and imminent deadlines
• Excellent analytical and quantitative skills
• Excellent written and verbal communications skills
• Must have good attention to detail for reporting and analysis
• Ability to work collaboratively with other departments, partners and staff

Equipment Operated

Standard office computer equipment

Work Environment

Typical office environment, adequately heated and cooled

Physical Effort

Generally, not required.

Supervision Received

General Direction:  The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.

Positions Supervised

None

Salary Range: $72,000 - $96,331

Please note: this role has a closing date of on or before 4/19/24 midnight MST

Workplace Policies

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position.  Please be advised that duties and expectations of this position may be subject to change.

Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace.  All prospective employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP).  Further, any applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.