Contact Center Traffic and Scheduling Analyst, Sr. jobs in Bossier City, LA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Traffic and Scheduling Analyst, Sr. jobs

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Customer Contact Center Rep
  • Farmers Bank & Trust
  • Texarkana, TX FULL_TIME
  • Customer Contact Center Rep

    At Farmers Bank & Trust, we take pride in providing our customers with the very best in service, whether those customers are in our bank lobby or on the telephone. Lots of “call centers” leave customers wishing they didn’t have to call. We strive to be different!

    Responsibilities/Duties
    Would you find it fun and challenging to:
    • Be the first point of contact for our customers who call in, sometimes with only questions, but many times with account problems;
    • Help customers find the answers they need while protecting them from giving out information to other people who would misuse it;
    • Pay attention to the details that the customers give you, and ask questions if you need to verify further, to make sure each caller is who they say they are and that their request is legitimate;
    • When you are not able to help a caller, find the person in the Bank who can;
    • Build relationships with your phone customers so you can help them figure out which products and services will help them the most;
    • Having growth and advancement opportunities; and
    • On those days when you have callers who may be a bit testy, creatively figuring out ways to make their day!
    Required Qualifications
    • High School diploma or GED
    • At least 12 months of experience in customer service or banking
    • Great communication skills
    • Must put HEART into everything you do!
      • H – Honor
      • E – Excellence
      • A – Adaptability
      • R – Respect
      • T – Teamwork
    We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

    If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodation@MyFarmers.bank and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
  • 1 Month Ago
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Customer Contact Center Rep
  • Farmers Bank & Trust
  • Magnolia, AR FULL_TIME
  • Customer Contact Center Rep At Farmers Bank & Trust, we take pride in providing our customers with the very best in service, whether those customers are in our bank lobby or on the telephone. Lots of ...
  • 21 Days Ago
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Customer Contact Center Rep. PT
  • Farmers Bank & Trust
  • Magnolia, AR FULL_TIME
  • Customer Contact Center Rep At Farmers Bank & Trust, we take pride in providing our customers with the very best in service, whether those customers are in our bank lobby or on the telephone. Lots of ...
  • 1 Day Ago
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Systems Analyst
  • LIFESHARE BLOOD CENTER
  • Shreveport, LA OTHER
  • Job Details Job Location: Shreveport - Shreveport, LA Salary Range: Undisclosed DescriptionPOSITION SUMMARY: Provides high-level support and maintenance for computers, business systems and blood banki...
  • 22 Days Ago
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Scheduling Coordinator
  • The Behavior Train
  • Bossier, LA PART_TIME
  • ***Work in one of the hottest fields in Healthcare – Applied Behavior Analysis*** Tired of wasting your time and energy on work that has grown unfulfilling? Ready to invest in work that is purposeful,...
  • 24 Days Ago
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Scheduling Coordinator
  • A Brighter Smile Dental Care
  • Bossier, LA FULL_TIME
  • We are always looking to add fun, energetic, and hardworking individuals to our team! We pride ourselves on delivering top-notch dental care in a warm and welcoming environment. Our call center team p...
  • 27 Days Ago
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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Bossier City, LA area

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Part Time Cross Utilized Customer Service Agent - Shreveport Regional Airport (SHV) Shreveport, LA
  • United Ground Express
  • Shreveport, LA
  • Job Description - Part Time Cross Utilized Customer Service Agent - Shreveport Regional Airport (SHV) Shreveport, LA (SH...
  • 4/17/2024 12:00:00 AM
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Customer Experience Asst Team Leader
  • Brookshires Grocery Company.
  • Shreveport, LA
  • **Customer Experience Asst Team Leader** **Location:** Shreveport, LA ****Job Summary**** Supports front-end operations ...
  • 4/17/2024 12:00:00 AM
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COMPLIMENTARY SERVICES ATTENDANT - RESIDENCE INN BY MARRIOTT BOSSIER CITY
  • Dimension Hospitality
  • Bossier City, LA
  • Job Type Full-time Description Reports To: Complimentary Services Supervisor, F & B Leadership Supervises: N/A Job Purpo...
  • 4/16/2024 12:00:00 AM
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FT Customer Support Specialist - Work From Home>
  • Stronghold
  • Shreveport, LA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
  • 4/16/2024 12:00:00 AM
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Customer Service Representative: Shreveport, LA Shreveport, LA
  • American Cash Advance
  • Shreveport, LA
  • **Customer Service Representative: Shreveport, LA** Shreveport, LA **Full-Time Customer Service Representative: Shrevepo...
  • 4/16/2024 12:00:00 AM
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T-Mobile Neighborhood Retailer Sales Associate
  • GP Mobile
  • Bossier City, LA
  • Chase #LimitlessPotential at GP Mobile, an Authorized T-Mobile Retailer! GP Mobile, is one of the largest Authorized T-M...
  • 4/14/2024 12:00:00 AM
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Greeter
  • Walmart
  • Bossier City, LA
  • **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
  • 4/14/2024 12:00:00 AM
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Customer Service Representative ONSITE Join our TEAM!
  • Advance Call Center Technologies
  • Shreveport, LA
  • Job Description Job Description New Year, New Career, New YOU! Advanced Call Center Technologies is seeking Customer Ser...
  • 4/13/2024 12:00:00 AM
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About Bossier City, Louisiana

Bossier City (/ˈboʊʒər/ BOH-zhər) is a city in Bossier Parish, which is located on the northwestern border of Louisiana in the United States. It is the second most populous city in the Shreveport-Bossier City metropolitan area, with a 2017 census estimate of 68,554. Bossier City is located on the eastern bank of the Red River and is closely tied economically and socially to its larger sister city Shreveport on the opposite bank. The Shreveport–Bossier City area is the center of the region known as the Ark-La-Tex. Bossier City is the largest city in Louisiana that is not the parish seat. The Ci...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$61,970 to $84,025
Bossier City, Louisiana area prices
were up 1.2% from a year ago
View detail