Contact Center Traffic and Scheduling Analyst, Sr. jobs in Biloxi, MS

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Contact center supervisor
  • MHC Property Management L.P.
  • Biloxi, MS FULL_TIME
  • With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!

    ELS is hiring for the position of Contact Center Supervisor in Biloxi, Mississippi.

    JOB SUMMARY :

    An excellent call center supervisor must have customer service and supervisory experience. The ideal candidate must possess great communication skills and be able to lead and motivate a hybrid workforce.

    You will be organized and reliable as well as results-oriented. This role is a hybrid, with an opportunity to work on-site and remotely.

    PERKS

    We wantcareer-mindedteam members that are looking to grow!We offer

    training to develop your professional abilities. This is a phenomenal

    opportunity to join a growing team in a new office! We offer a comprehensive benefits package including :

    Medical, Dental and Vision Insurance

    401(k) Employer Match

    Paid Vacations

    Paid Holidays

    Paid Sick Time

    Paid Wellness Days

    Employee Membership

    And More!!

    ESSENTIAL JOB FUNCTIONS

    Foster a friendly and motivating work environment.

    Ensuring agents understand and comply with all call center objectives, performance standards, and policies.

    Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.

    Troubleshoot reservation related issues to determine cause and escalate to proper personnel for resolution.

    Assist in development of training materials and classes on systems, programs, or other areas as needed.

    SKILLS, EDUCATION, AND EXPERIENCE

    To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and / or Experience - High School Diploma required

    Exceptional verbal and written communication skills.

    Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.

    Proficiency with technology, especially computers, software applications, and phone systems.

    Excellent problem solving, leadership, and customer service skills.

    Must be able to work weekends and evenings.

    PHYSICAL DEMANDS

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with

    disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms and talk or hear.

    The employee is frequently required to stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision,

    distance vision, depth perception and ability to adjust focus.

    In return for your excellent skills and abilities, we offer a comprehensive benefits package including : medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.

    We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.

    As an Equal Opportunity Employer, we welcome and thank all applicants.

    Last updated : 2024-03-27

  • Just Posted

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Director contact center
  • Equity LifeStyle Properties
  • Biloxi, MS FULL_TIME
  • With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of in Biloxi, Mississippi. W...
  • 26 Days Ago

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Data Analyst (D'Iberville/Not Remote)
  • Coastal Family Health Center
  • Biloxi, MS FULL_TIME
  • **NOT A REMOTE POSITION** The role of the Data Analyst is to collect, manipulate, interpret, analyze, and present data received from both internal and external sources. The Data Analyst will conduct v...
  • 9 Days Ago

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Sr. Naval Engineering Technician
  • Serco North America
  • Biloxi, MS FULL_TIME
  • Position Description Serco is seeking a full-time Engineering Technician III to support the Naval Oceanographic Office (NAVO) at John C. Stennis Space Center in South Mississippi by providing expertis...
  • 19 Days Ago

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Sr. Naval Electrical Engineer
  • Serco North America
  • Biloxi, MS FULL_TIME
  • Position Description Serco is seeking a full-time Electrical Engineer IV to support the Naval Oceanographic Office (NAVO) at John C. Stennis Space Center in South Mississippi by providing expertise in...
  • 17 Days Ago

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CALL CENTER AGENT
  • Bienville Orthopaedic Specialists
  • Biloxi, MS FULL_TIME
  • Essential Job Responsibilities: · Answers and triages inbound calls in a high volume call center. · Assists patients and caregivers with various inquiries and provides general assistance to other call...
  • 20 Days Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Biloxi, MS area

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FT Customer Solutions Representative (Work From Home)>
  • Master Lock
  • Gulfport, MS
  • [Call Center / Remote] - Anywhere in U.S. / $17.79 per hour / Medical, dental & vision / 401K / PTO / Equipment provided...
  • 3/28/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Gulfport, MS
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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FT Inbound Phone Support Agent - Work From Home>
  • Signpost
  • Gulfport, MS
  • [Call Center / Fully Remote] - Anywhere in U.S. / $17+ per hour / Health, dental, and vision / 401k / PTO / Equipment pr...
  • 3/28/2024 12:00:00 AM

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Cyber Network Defense Analyst
  • Leidos
  • Stennis Space Center, MS
  • Description Leidos is seeking a Cyber Network Defense Analyst (CNDA) to join our team on a highly visible cyber security...
  • 3/27/2024 12:00:00 AM

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Heavy Duty Steward- Full Time
  • Boomtown Casino Biloxi
  • Biloxi, MS
  • WERE CHANGING ENTERTAINMENT. COME JOIN US.: Were always looking for talent that believes in having fun. At PENN Entertai...
  • 3/27/2024 12:00:00 AM

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Cyber Network Defense Analyst
  • Leidos
  • Stennis Space Center, MS
  • Description Leidos is seeking a Cyber Network Defense Analyst (CNDA) to join our team on a highly visible cyber security...
  • 3/26/2024 12:00:00 AM

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Travel Nurse RN - Home Health - $1,882 per week
  • Adventist Health
  • Biloxi, MS
  • Supplemental Health Care is seeking a travel nurse RN Home Health for a travel nursing job in Biloxi, Mississippi. Job D...
  • 3/25/2024 12:00:00 AM

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Director of Women's Services-Full Time
  • Merit Health Biloxi
  • BILOXI, MS
  • You chose a career where you have the opportunity to make a difference in peoples’ lives. At Merit Health Biloxi, we wan...
  • 3/12/2024 12:00:00 AM

Biloxi (/bɪˈlʌksi/ bi-LUK-see) is a city and one of two county seats of Harrison County, Mississippi, United States (the other seat being the adjoining city of Gulfport). The 2010 United States Census recorded the population as 44,054, and in 2016 the estimated population was 45,975. The area was first settled by French colonists. The city is part of the Gulfport–Biloxi metropolitan area and the Gulfport-Biloxi-Pascagoula, MS Combined Statistical Area. Pre-Katrina, Biloxi was the third-largest city in Mississippi, behind Jackson and Gulfport. Due to the widespread destruction and flooding, man...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$59,658 to $80,892
Biloxi, Mississippi area prices
were up 1.2% from a year ago