Contact Center Traffic and Scheduling Analyst, Sr. jobs in Baton Rouge, LA
Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Traffic and Scheduling Analyst, Sr. jobs
- Baton Rouge General Medical Center - Mid City
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Baton Rouge, LA
FULL_TIME
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JOB PURPOSE OR MISSION: Provides software support to internal customers for applicable operating system and associated subsystems. Provides system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. Manages and sets priorities for maintaining, upgrading and efficiently using applicable software systems.
EXPERIENCE REQUIREMENTS
Three years' experience in similar technical role, with increasing complexity and responsibility.
EDUCATIONAL REQUIREMENTS
BS/BA in Information Technology, or approved experience in lieu of degree.
SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS
Knowledge of applicable software applications and assigned functional area(s), including configuration and connectivity.
HIPAA REQUIREMENTS:
Maintains knowledge of and adherence to all applicable HIPAA regulations appropriate to Job Position including but not limited to medical record without limitation, patient demographics, lab results, patient financial and 3 rd party billing information, patients related complaints, information related to patient location.
SAFETY REQUIREMENTS:
Maintains knowledge of and adherence to all applicable safety practices appropriate to Job Position including but not limited to incident reporting, exposure control plan, hand washing for all age groups.
Full-Time
- Just Posted
- Baton Rouge General Medical Center - Mid City
-
Baton Rouge, LA
FULL_TIME
- JOB FUNCTIONSESSENTIAL JOB FUNCTIONS include, but are not limited to: 1. Analyzes and evaluates present and proposed business procedures or problems to define data processing needs within assigned fun...
- Just Posted
- Essential Credit Union
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Baton Rouge, LA
FULL_TIME
- Contact Center Specialist Position Purpose Responsible for explaining and cross selling Credit Union services and products to existing and potential members to establish account relationships. Respons...
- 1 Month Ago
- Neuromedical Center
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Baton Rouge, LA
FULL_TIME
- DescriptionSchedule patient appointments by inbound and outbound telephone callsEnter patient demographics and insurance information in the computerAssist with rescheduling clinics, patient check-out,...
- 25 Days Ago
- Serco North America
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Baton Rouge, LA
FULL_TIME
- Position Description Looking for a career where you can make a difference every day? Discover this opportunity to become a Traffic Management Center (TMC) Senior Operator in Baton Rouge, Louisiana. Se...
- 2 Days Ago
- Robert Half
-
Kentwood, LA
OTHER
- One of our clients in the Wholesale Distribution - Dur Goods industry is looking for a long-term contract / contract Senior Financial Analyst. Kentwood, Michigan will be the location for this Senior F...
- 1 Day Ago
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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Baton Rouge, LA area
- Franciscan Missionaries of Our Lady Health System
-
Baton Rouge, LA
- About Us FMOLHS is one of the largest health systems in Louisiana, with hospitals, clinics and physicians located throug...
- 4/24/2024 12:00:00 AM
- Louisiana State University
-
Baton Rouge, LA
- All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated). If you close ...
- 4/24/2024 12:00:00 AM
- Louisiana Department Of State Civil Service
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Baton Rouge, LA
- Louisiana Department of State Civil Service Retirement Benefits Specialist Baton Rouge , Louisiana Apply Now Print (http...
- 4/24/2024 12:00:00 AM
- Louisiana Department Of State Civil Service
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Baton Rouge, LA
- Louisiana Department of State Civil Service IT Technical Specialist 1-2 Baton Rouge , Louisiana Apply Now Print (https:/...
- 4/24/2024 12:00:00 AM
- State Of Louisiana
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Baton Rouge, LA
- Section 16 Human ResourcesS16/50341616/HRRec/04.18.24-KVAbout this Position:This position is located in DOTD's Headquart...
- 4/24/2024 12:00:00 AM
- CITY OF BATON ROUGE HR
-
Baton Rouge, LA
- Job Opportunities April 5-11, 2024 311 Call Center Representative Accounting Associate I Advisory Council Coordinator Ai...
- 4/22/2024 12:00:00 AM
- Teradata
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Baton Rouge, LA
- What You'll Do At Teradata, we are leading the data & AI era. As enterprises address today's digital economy, they are f...
- 4/20/2024 12:00:00 AM
- Louisiana State University
-
Baton Rouge, LA
- About Us: At the forefront of medical discovery as it relates to understanding the causes of obesity, diabetes, cardiova...
- 4/20/2024 12:00:00 AM
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